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Customer Service Rep Jobs in Wheaton, IL (NOW HIRING)

AlphaGraphics

Customer Service Representative

Chicago, IL · On-site

$40K - $45K/yr

Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for ...

EPIC Fitness Group

Customer Service Representative

Darien, IL · On-site

$15.50 - $21.25/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Wheaton, IL

Customer Service Rep information

See Wheaton, IL salary details

$9

$18

$26

How much do customer service rep jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service rep in Wheaton, IL is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.19 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Wheaton, IL?

The most popular types of Customer Service Rep jobs in Wheaton, IL are:

What are popular job titles related to Customer Service Rep jobs in Wheaton, IL?

For Customer Service Rep jobs in Wheaton, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Wheaton, IL look for?

The top searched job categories for Customer Service Rep jobs in Wheaton, IL are:

What cities near Wheaton, IL are hiring for Customer Service Rep jobs?

Cities near Wheaton, IL with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Wheaton, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,788 per year, or $18.2 per hour.

Customer Service Representative CSR

King Heating Cooling and Plumbing

Tinley Park, IL • On-site

$16 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

At King Heating Cooling and Plumbing, we’re known for our outstanding customer service. Since 1968, people throughout Chicago and Northwest Indiana have counted on King for quality services and fast repairs. We’re proud to be one of the most trusted and best reviewed heating companies in Chicago. Due to rapid growth, we are looking to add a top of the line Customer Service Representative to our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Come work with a company that treats their customers like they are royalty!

Why work for King Heating Cooling and Plumbing?

  • Base Salary plus unlimited commissions/spiffs
  • We provide a company-matched 401k
  • We offer full benefits for you and your family! Including Health, Life, Dental and Vision Insurance
  • Paid Holidays & Vacation
  • World-class environment

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • 1 or more years of previous experience in customer service, sales, or other related fields
  • Must be willing to undergo a background check
  • Must pass a drug screen
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Please submit a copy of your resume for consideration.

Company Description

50 Year old Family business is rapidly growing and we need great people!
Come join the team that achieved the Better Business Bureau Torch award for Marketplace ethics!