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Customer Service Rep Jobs in Sumner, WA (NOW HIRING)

Copart, Inc.

Customer Service Representative

Spanaway, WA ยท On-site

$20.03 - $22.58/hr

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers

Emish Market

Customer Service Representative

Fife, WA ยท On-site

$20 - $22/hr

Emish Market is a Ukrainian grocery store located in Fife, WA, offering a wide selection of imported foods from Ukraine and other European countries. In addition to our full-service grocery store, we

Kanon Electric

Customer Service Representative

Milton, WA ยท On-site

$60K/yr

Customer Service Representative Milton, WA Are you a Customer Service Representative that is detailed oriented and a great communicator? Are you looking for a company that gives you opportunities to

Circle K

Customer Service Representative

Kent, WA

$18 - $24.50/hr

Store 2709655: 1809 W Meeker St, Kent, Washington 98032 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Sumner, WA

Customer Service Rep information

See Sumner, WA salary details

$10

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$29

How much do customer service rep jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer service rep in Sumner, WA is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What is the job of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.
What job categories do people searching Customer Service Rep jobs in Sumner, WA look for? The top searched job categories for Customer Service Rep jobs in Sumner, WA are:
What cities near Sumner, WA are hiring for Customer Service Rep jobs? Cities near Sumner, WA with the most Customer Service Rep job openings:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Sumner, WA as of July 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $42,195 per year, or $20.3 per hour.