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Customer Service Rep Jobs in Springfield, VA (NOW HIRING)

U-Haul

Customer Service Representative

Upper Marlboro, MD · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Semiserve

Customer Service Representative

Ashburn, VA

$20 - $23/hr

Customer Service Representative Location: Ashburn, VA Pay: $20.00-$23.00/hour Schedule: Full-Time Duration: 8-Month Contract-to-Hire Position Summary PTS Advance is hiring a Customer Service ...

Kelly Services

Customer Service Rep

Sterling, VA

$22.50/hr

Customer Service Representative (CSR) - Second Shift (B) Location: Sterling, VA (Onsite) Schedule: Monday-Friday, 2:00 pm-10:30 pm Pay: $22.50/hr About the Role: We are seeking a dedicated Customer ...

Kelly Services

Customer Service Rep

Sterling, VA · On-site

$22.50/hr

Customer Service Representative (CSR) - Second Shift (B) Location: Sterling, VA (Onsite) Schedule: Monday-Friday, 2:00 pm-10:30 pm Pay: $22.50/hr About the Role: We are seeking a dedicated Customer ...

Circle K

Customer Service Representative

Washington, DC · On-site

$18 - $24.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Lanham, MD · On-site

$15.30 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Specialty

Customer Service Representative

Leesburg, VA · On-site

$16.75 - $23/hr

Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people bring their ideas to life? Our printing company is looking for a Customer Service Representative who ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Springfield, VA

Customer Service Rep information

See Springfield, VA salary details

$10

$19

$28

How much do customer service rep jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service rep in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What is the job of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.
What are the most commonly searched types of Customer Service Rep jobs in Springfield, VA? The most popular types of Customer Service Rep jobs in Springfield, VA are:
What are popular job titles related to Customer Service Rep jobs in Springfield, VA? For Customer Service Rep jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep jobs in Springfield, VA look for? The top searched job categories for Customer Service Rep jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Service Rep jobs? Cities near Springfield, VA with the most Customer Service Rep job openings:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,838 per year, or $19.6 per hour.

Customer Service Representative

TPI Global Solutions

Ashburn, VA • On-site

$16.25 - $22.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative II

Duties:

Enter and check orders. Handle customer phone calls and emails.

Handle quotes and issues and update RMA’s. Post sales and quotes follow up. Run reports as assigned.

Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan workflow, tasks and activities.

Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs.

Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value.

Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment.

Other Duties as assigned


Skills:

1-3 years of CSR experience

Minimum of 1 year sales experience preferred

Excellent communication skills, both written and verbal

Excellent customer service skills

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to work and multi-task in a fast paced environment

Previous customer service or technical experience preferred.


Education:

  • Associates or equivalent experience


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