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Customer Service Rep Jobs in Springfield, VA (NOW HIRING)

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Sila

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Business Integra

Customer Service Representative

Lanham, MD · On-site

$16 - $21.75/hr

Customer Service Representative Location: 10210 Greenbelt Road, Suite 200, Lanham, MD 20706 (2-3 days onsite) Client: NASA Job Summary: Business Integra Inc. is seeking a skilled Customer Service ...

AHU Technologies Inc

Customer Service Rep

Washington, DC · On-site

$18 - $24.50/hr

TITLE: Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelor's degree in IT, related field, or equivalent experience. REQUIRED ...

U-Haul

Customer Service Representative

Manassas Park, VA · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

SMO Energy

Customer Service Representative

La Plata, MD

$16 - $21.75/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

SMO Energy

Customer Service Representative

La Plata, MD · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

SMO Energy

Customer Service Representative

La Plata, MD · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

UASA

Customer Service Representative

Bristow, VA · On-site

$12 - $15/hr

Customer Service Representative As a customer service representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Springfield, VA

Customer Service Rep information

See Springfield, VA salary details

$10

$19

$28

How much do customer service rep jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer service rep in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How can I make 2000 a week working from home?

A customer service representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or sales. Some roles offer commission or performance-based bonuses that can increase earnings. Achieving this income level often requires consistent effort, excellent communication skills, and possibly working overtime or multiple shifts.

What jobs pay 4000 a week without a degree?

Customer Service Representatives typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level often involve sales, real estate, or skilled trades where commissions or bonuses significantly boost income. Some independent contractors or entrepreneurs in service-based industries may also achieve this level through their own efforts and client base.

What does a Customer Service Representative do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

How to make 80000 a year working from home?

A customer service representative can earn $80,000 annually by gaining experience, developing specialized skills such as technical support or sales, and working for companies that offer higher pay or performance-based bonuses. Advancing to supervisory or specialized roles, obtaining relevant certifications, and working full-time or handling multiple clients can also increase income potential.

How does a Customer Service Rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What does a customer service rep do?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use tools like customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
What are the most commonly searched types of Customer Service Rep jobs in Springfield, VA? The most popular types of Customer Service Rep jobs in Springfield, VA are:
What are popular job titles related to Customer Service Rep jobs in Springfield, VA? For Customer Service Rep jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep jobs in Springfield, VA look for? The top searched job categories for Customer Service Rep jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Service Rep jobs? Cities near Springfield, VA with the most Customer Service Rep job openings:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Springfield, VA as of June 2026, with employment types broken down into 37% Full Time, 59% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,838 per year, or $19.6 per hour.
Customer Service Representative

Customer Service Representative

Kolb Electric

Lorton, VA • On-site

$16.25 - $22/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago

Job description

Job description

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 years, and we are seeking experienced Customer Service Representatives to be a critical part of our fast-paced and quality-driven electrical service business. Our dedicated team serves property management, commercial, and residential clients throughout Maryland, DC, and Virginia. In this exciting and rewarding position, the Customer Service Representatives will support our Service Managers, Dispatchers, and Electricians.  This team member must be extremely detailed and customer service oriented. Recent college grads with prior service office experience are encouraged to apply. You will be responsible for and or assist with the following: AR/Scheduling/Dispatch/Call Intake/Suggestive Sales/Outbound Calls. This is a full-time position, 5 days a week. Wage will be aggressive and commensurate with experience.

Property Management experience is a huge plus. Our high-energy, team-oriented environment provides excellent career opportunities for professional and personal growth, as this position can lead to additional opportunities within our supportive organization. If you have sophisticated communication skills, meticulous attention to detail, and desire for a fulfilling career and not just a job, we are excited to hear from you.

Duties and Responsibilities for Administrative Assistants/Customer Service Representatives Include:

  • Daily phone and email interaction with customers, vendors, and Employees
  • Provide customer service that is polite, kind, and  friendly. Be prepared to assist in providing best in class service
  • Able to multi-task, communicate effectively and operate in a fast-paced environment
  • Provide support where necessary from a service and administrative perspective
  • Responsible for assisting with the following: AR, Scheduling, Dispatch, Filing, Customer Service
  • Other duties as needed for success that may arise from time to time

Requirements

  • 3-5 years Customer Service or related experience preferred
  • Strong experience with Microsoft Office products
  • Rapid data entry and/or Service Management Software experience a PLUS
  • Personable and customer focused demeanor
  • Drug and Background Screen required
  • Three (3) Professional work experience references required

Benefits

  • Excellent compensation
  • Comprehensive benefits including health, life, & dental insurance, 401K, and paid time off
  • Great career growth potential
  • Opportunity to work for a growing, prominent organization

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