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Customer Service Rep Jobs in Springfield, VA (NOW HIRING)

Business Integra

Customer Service Representative

Lanham, MD · On-site

$16 - $21.75/hr

Customer Service Representative Location: 10210 Greenbelt Road, Suite 200, Lanham, MD 20706 (2-3 days onsite) Client: NASA Job Summary: Business Integra Inc. is seeking a skilled Customer Service ...

AHU Technologies Inc

Customer Service Rep

Washington, DC · On-site

$20 - $23/hr

TITLE: Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience. REQUIRED ...

AHU Technologies Inc

Customer Service Rep

Washington, DC

$18 - $24.50/hr

TITLE: Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelor's degree in IT, related field, or equivalent experience. REQUIRED ...

John C Flood Inc

CSR

Alexandria, VA · On-site

$24 - $27/hr

As a Customer Service Representative (CSR), you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our customers, and your ...

SMO Energy

Customer Service Representative

La Plata, MD

$16 - $21.75/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

SMO Energy

Customer Service Representative

La Plata, MD · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

SMO Energy

Customer Service Representative

La Plata, MD · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

AHU Technologies, Inc.

Customer Service Rep

Washington, DC · On-site

$20 - $23/hr

Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelor's degree in IT, related field, or equivalent experience. REQUIRED EXPERIENCE: 3 ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Springfield, VA

Customer Service Rep information

See Springfield, VA salary details

$10

$19

$28

How much do customer service rep jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service rep in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

What does a Customer Service Representative do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

How does a Customer Service Rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.
What are the most commonly searched types of Customer Service Rep jobs in Springfield, VA? The most popular types of Customer Service Rep jobs in Springfield, VA are:
What are popular job titles related to Customer Service Rep jobs in Springfield, VA? For Customer Service Rep jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep jobs in Springfield, VA look for? The top searched job categories for Customer Service Rep jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Service Rep jobs? Cities near Springfield, VA with the most Customer Service Rep job openings:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Springfield, VA as of June 2026, with employment types broken down into 1% Locum Tenens, 26% Full Time, 62% Part Time, and 11% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $40,838 per year, or $19.6 per hour.
Customer Service Representative

Customer Service Representative

Business Integra

Lanham, MD • On-site

$16 - $21.75/hr

Other

Posted 28 days ago

Job description

Job Title: Customer Service Representative
Location: 10210 Greenbelt Road, Suite 200, Lanham, MD 20706 (2-3 days onsite)
Client: NASA
Job Summary:
Business Integra Inc. is seeking a skilled Customer Service Representative (CSR) to support NASA SEWP's award-winning customer service team. This role focuses on delivering an exceptional customer experience to Federal Government customers by providing effective support through phone, email, and live chat. The CSR will be cross-trained in the Customer Care and Order Management departments to provide comprehensive and backup support.
Key Responsibilities:
  • Triage and manage incoming calls, emails, and live chats to resolve customer inquiries promptly.
  • Communicate clearly, listen actively, and present solutions effectively to meet customer needs.
  • Document and track tickets using the customer support application (ServiceNow).
  • Review and enter orders into the database with a high level of accuracy and attention to detail.
  • Serve as a customer advocate, providing feedback to improve processes and resolve issues.
  • Deliver the highest level of service, exceeding customer expectations with a surprise and delight approach.
  • Flexibility to work extended hours during peak times, particularly in August and September.
  • Option to participate in customer training and event support (less than 10% travel).
Qualifications:
  • High School diploma plus 4 years of customer service experience in a business environment, or a college degree.
  • Strong problem-solving skills and ability to learn quickly.
  • Proficiency in Microsoft Office and web-based applications.
  • Familiarity with customer support tools like ServiceNow and US Government contracting experience is a plus.

Business Integra, Inc. and our affiliates are equal opportunity employers, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.
Business Integra requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.
We utilize e-Verify to check employment authorization.
EEO/AA/F/M/Vet/Disabled

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