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Customer Service Rep Jobs in Hackensack, NJ (NOW HIRING)

Petro Home Services

Customer Service Representative

Queens, NY · On-site

$16.50 - $22.50/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

Sharpened Image

Customer Service Representative

Union, NJ · On-site

$16.25 - $22.25/hr

Customer Service Representative Title: Customer Service Representative Location: Union, NJ Job Type: Temporary Description Under the direction of the Customer Service Supervisor(s), CSRs are the ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Hackensack, NJ · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

cord

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Marketing Employment Type: Full Time Location: New York Compensation: Competitive Description We are looking for a dedicated Customer Service Representative to join ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Hackensack, NJ · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Community Veterinary Partners

CSR

Verona, NJ · On-site

$17 - $22/hr

Customer Service Representative (Veterinary Hospital) SUMMARY The Customer Service Representative (CSR) is an ambassador of the animal hospital serving as the first point of contact for our clients ...

Community Vet

CSR

Verona, NJ · On-site

$16 - $22/hr

Customer Service Representative (Veterinary Hospital) SUMMARY The Customer Service Representative (CSR) is an ambassador of the animal hospital serving as the first point of contact for our clients ...

Alexei

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation: Competitive Description The Role We are looking for a dedicated Customer Service Representative to ...

Alexei

Customer Service Rep

Manhattan, NY · On-site

$17.75 - $24/hr

Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation: Competitive Description The Role We are looking for a dedicated Customer Service Representative to ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Hackensack, NJ

Customer Service Rep information

See Hackensack, NJ salary details

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How much do customer service rep jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service rep in Hackensack, NJ is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What is the job of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.
What are the most commonly searched types of Customer Service Rep jobs in Hackensack, NJ? The most popular types of Customer Service Rep jobs in Hackensack, NJ are:
What are popular job titles related to Customer Service Rep jobs in Hackensack, NJ? For Customer Service Rep jobs in Hackensack, NJ, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep jobs in Hackensack, NJ look for? The top searched job categories for Customer Service Rep jobs in Hackensack, NJ are:
What cities near Hackensack, NJ are hiring for Customer Service Rep jobs? Cities near Hackensack, NJ with the most Customer Service Rep job openings:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Hackensack, NJ as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,642 per year, or $20.5 per hour.

Customer Service Representative

Western Pest Services

Parsippany, NJ • On-site

$25 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Overview
Western Pest Services is a premier provider of pest control solutions. Western Pest Services protects more than just homes and business in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about. Internally, we work to keep our work family safe, to provide them with the tools to help them grown, and to keep it fun. Established in 1928, we have a legacy of excellence and the stability of an industry leader.
We are currently seeking a Customer Service Representative based in our Parsippany, NJ headquarters location.
Responsibilities
Our Customer Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations.
Western Offers...
  • Competitive Compensation!
  • Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
  • Paid Time Off (Holiday/Vacation/Sick)
  • Award-winning Company Paid Training!
  • Opportunities for Growth, Development, and Advancement
  • Awards and recognition

What You'll Be Doing:
  • Provide exceptional customer service and a quality experience to internal and external clients
  • Prioritize, plan and complete daily tasks, special projects, and assignments
  • Facilitate accounts receivable and collection efforts
  • Manage administrative requests and tasks
  • Provide proactive customer follow-up in a timely manner
  • Deliver accurate service and sales information
  • Maintain accurate records utilizing customer service software applications
  • Respond to leads and referrals
  • Partner with management to manage expectations and meet deadlines
  • Assist in scheduling of service routes
  • Produce accurate and timely reports
  • Ensure that work is complete and results are satisfactory
  • Assist in training of new team members as requested/needed
  • Demonstrate strong attention to detail and accuracy

What We're Looking For:
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.
Excellent communication and problem-solving skills are crucial to our business.
If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.
Qualifications
Basic Qualifications:
  • High school degree or equivalent
  • Must be 18 years of age
  • Excellent phone etiquette and friendly, professional demeanor
  • Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
  • Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
  • Knowledge of customer service principles and best practices
  • Excellent written and verbal communication
  • Ability to work in a high volume, fast paced environment
  • Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
  • Strong collections experience preferred

Salary Range: $25.00 - $27.00 per hour
Want to learn more about working at Western Pest Services? Click Here!
Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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