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Customer Service Rep Jobs in Botkins, OH (NOW HIRING)

kirbyrisk

Customer Service Representative

Lima, OH

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Lima, OH Are you someone who enjoys helping customers and finding solutions to their challenges? Do you like a role where you can interact with ...

kirbyrisk

Customer Service Representative

Lima, OH

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Lima, OH Are you someone who enjoys helping customers and finding solutions to their challenges? Do you like a role where you can interact with ...

Circle K

Customer Service Representative

Montezuma, OH · On-site

$15.75 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Saint Marys, OH · On-site

$15.25 - $20.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Elida, OH · On-site

$14 - $19/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Amerivet Services LLC

Customer Service Representative

Lima, OH · On-site

$15.50 - $21/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

K&M Tire

Customer Service Representative

Delphos, OH · On-site

$14.75 - $20/hr

Customer Service Representative - Outbound The CUSTOMER SERVICE REPRESENTATIVE - OUTBOUND works under the direction of the Inside Sales Manager; responsible for all sales activities with all phone ...

AmeriVet

Customer Service Representative

Lima, OH · On-site

$15.50 - $21/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Amerivet

Customer Service Representative

Lima, OH · On-site

$15.50 - $21/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Botkins, OH

Customer Service Rep information

See Botkins, OH salary details

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How much do customer service rep jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service rep in Botkins, OH is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.33 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What cities near Botkins, OH are hiring for Customer Service Rep jobs?

Cities near Botkins, OH with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Botkins, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,172 per year, or $17.4 per hour.

Customer Service Representative

kirbyrisk

Lima, OH

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Customer Service Representative – Electrical Supply
Lima, OH

Are you someone who enjoys helping customers and finding solutions to their challenges? Do you like a role where you can interact with customers, support sales efforts, and help keep branch operations running smoothly?

If so, we want you on our team.

At Kirby Risk Electrical Supply, our Customer Service Representatives work directly with customers, vendors, and teammates to ensure orders are accurate, products are available when needed, and customers receive the support they expect.

What You Will Do as a Customer Service Representative

In this role, you'll support customers and branch operations through a variety of responsibilities.

You'll:

  • Provide responsive customer service by phone, email, at the counter, and through order processing
  • Partner with outside sales representatives to support customer accounts and identify solutions
  • Coordinate with vendors to help ensure products are delivered accurately and on schedule
  • Assist with product promotions, training opportunities, and other branch initiatives
  • Support daily branch operations, including:
    • Counter and Inside Sales
    • Warehousing and Inventory Management
    • Vendor and Customer Communications
    • Order Entry and Product Support

What Makes You a Great Fit

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with solid organizational and time-management skills
• Ability to learn new products, systems, and processes
• Experience in business-to-business sales or electrical distribution preferred

What to Expect in This Role

• Ability to lift up to 50 lbs.
• Valid driver's license required
• Ability to work with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Forklift experience a plus
• Schedule: Monday-Friday, 7:00 a.m.-4:00 p.m., with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a leader in electrical supply, manufacturing, and mechanical solutions. We believe in treating people with respect, supporting one another, and providing opportunities for employees to learn and grow throughout their careers.

Many of our team members have built long-term careers with Kirby Risk by taking on new challenges, developing new skills, and growing within the organization.

Benefits That Work for You

We offer a comprehensive benefits package, including:

• Medical, RX, Dental, and Vision insurance
• Life insurance and Employee Assistance Programs
• Tuition reimbursement and on-the-job training
• 401(k) with company match and Profit Sharing
• Paid Time Off (PTO)

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