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Customer Service Rep Jobs in Azusa, CA (NOW HIRING)

The CSR will process orders through a variety of methods including phone, email, and EDI. They will work with internal teams as needed to ensure orders are completed accurately and timely. The CSR ...

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Under the direction of the Customer Service Manager, the Customer Service Representative will be responding to customer inquiries regarding company products and services, processing customer phone ...

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Customer Service Rep information

See Azusa, CA salary details

$10

$19

$27

How much do customer service rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service rep in Azusa, CA is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.30 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Azusa, CA?

The most popular types of Customer Service Rep jobs in Azusa, CA are:

What are popular job titles related to Customer Service Rep jobs in Azusa, CA?

For Customer Service Rep jobs in Azusa, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Azusa, CA look for?

The top searched job categories for Customer Service Rep jobs in Azusa, CA are:

What cities near Azusa, CA are hiring for Customer Service Rep jobs?

Cities near Azusa, CA with the most Customer Service Rep job openings:

Infographic showing various Customer Service Rep job openings in Azusa, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,775 per year, or $19.1 per hour.

Customer Service Representative

DropStars Plumbing

Burbank, CA • On-site

$24 - $28/hr

Full-time

Re-posted yesterday


Job description

Are you a proven customer service professional who knows how to turn calls into booked jobs, and wants to be rewarded for it? Dropstars Plumbing in Burbank, CA is hiring a full-time Customer Service Representative to join our team. If you thrive in a fast‑paced home services environment and want a role where your skills directly drive success, apply now!WHAT'S THE SCOPE?Pay: As our Customer Service Representative, you'll earn a competitive wage of $24–$28 per hour, based on home‑service experience, plus booking rate bonuses and monthly performance bonuses.Benefits:Monthly bonus opportunitiesPaid time offPaid vacationSchedule: This is a full‑time, Monday–Friday position from 8 am to 5 pm.YOUR CONTRIBUTIONS MATTERAs our Customer Service Representative, you'll confidently guide customers from inquiry to booked job while maintaining a calm, professional tone. You'll manage online leads with urgency, coordinate property management scheduling, support dispatch operations, and keep calendars running smoothly. Through clear communication and follow‑up, you'll ensure customers feel heard, informed, and cared for.WHAT'S REQUIRED?Experience with scheduling/dispatching in a service‑based businessProven ability to convert inbound calls into booked jobsExperience working with property management companies or multi-unit scheduling is preferred.ABOUT OUR COMPANYWe were founded by two long-time friends with a vision, and our drive to redefine expectations and raise the bar is felt in everything we do! Our commitment to helping our neighbors goes beyond providing top-notch plumbing services; we're actively involved in the community and give back through local team and event sponsorships, free home safety inspections, and more. We believe in building leaders, leveraging modern technology, and continuously growing within the industry. We're on a mission to become the most trusted and respected plumbing company in Southern California. Join us on the way to the top and experience real personal and professional growth!JOIN US!If you're ready for a role where your talent is recognized and rewarded, apply today! Our initial application process is quick, easy, and mobile‑friendly.Must have the ability to pass a background check and drug screening test
Job Posted by ApplicantPro