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Customer Service Rep Manager Jobs in DeKalb, IL (NOW HIRING)

Domino's Pizza

Customer Service Rep

Dekalb, IL · On-site

$15.75 - $21.25/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Rep

Dekalb, IL · On-site

$15.75 - $21.25/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Manager JobsCustomer Service Rep Manager Jobs in DeKalb, IL

Customer Service Rep Manager information

See DeKalb, IL salary details

$24K

$56.9K

$99.1K

How much do customer service rep manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service rep manager in DeKalb, IL is $56,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Rep Manager vs Customer Service Representative?

AspectCustomer Service Rep ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervisory role overseeing teams, office or call centerFrontline role interacting directly with customers, call center or retail
Employer UsageUsed in companies with large customer service teamsCommon across retail, telecom, finance, and service industries
Search & Comparison IntentUnderstanding managerial responsibilities and career progressionSeeking entry-level customer service roles or daily job duties

The Customer Service Rep Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, the Customer Service Representative handles direct customer interactions, providing support and resolving issues. While both roles require strong communication skills, the manager position involves supervisory responsibilities and strategic planning, whereas the representative role emphasizes frontline customer engagement.

What are the most commonly searched types of Customer Service Rep jobs in DeKalb, IL? The most popular types of Customer Service Rep jobs in DeKalb, IL are:
Customer Service Rep Manager jobs near you

Customer Service Representative

SUBURBAN TEAMSTERS OF NORTHERN ILLI

West Chicago, IL

$16.25 - $22.25/hr

Full-time

Medical, Retirement

Re-posted 15 days ago

Job description

Company Description

The Suburban Teamsters of Northern Illinois Welfare and Pension Funds are a set of employee benefit plans that provide health and welfare as well as retirement benefits to eligible participants and their dependents of Teamster Local Unions 179, 330, and 673.

Role Description

This is a full-time in-office role for a Customer Service Representative, located in West Chicago, IL. The Customer Service Representative will be responsible for providing exceptional participant support in addition to handling inquiries and resolving issues for participants as well as providers. Daily tasks include responding to participant and provider queries, maintaining detailed records of interactions, and updating participant and provider records through our data portal.

Qualifications

  • Proficiency in Office360 (Primarily Excel and Word)
  • Customer Service Representatives and Customer Service Skills
  • Customer Support, Customer Satisfaction, and Customer Experience Skills
  • Excellent Interpersonal and Communication Skills
  • Ability to Multitask and Manage Time Effectively
  • Experience in Taft-Hartley Funds is Recommended but Not Required