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Customer Service Rep Manager Jobs in Aurora, IL (NOW HIRING)

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

Customer Service Representative

Willowbrook, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative The Customer Service Representative will be responsible for ... Accurately enter and manage customer orders in the systems and ensure all details are correct, and ...

Customer Service Representative

Roselle, IL · On-site

$16 - $21.75/hr

Customer Service Representative Manage the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer, sales and field ...

Customer Service Representative

Burr Ridge, IL · On-site

$15.75 - $21.50/hr

Job Type Full-time Description The Customer Service Representative will be responsible for ... Accurately enter and manage customer orders in the systems and ensure all details are correct, and ...

Customer Service Rep

Dekalb, IL · On-site

$15.50 - $16.50/hr

Customer Service Rep The Customer Service Representative will be responsible for the cleanliness ... Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ...

Customer Service Rep

Chicago, IL · On-site

$15.50 - $16.50/hr

Customer Service Rep Job Overview The Customer Service Representative will be responsible for the ... Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ...

Customer Service Rep

Chicago, IL · On-site

$15.50 - $16.50/hr

Customer Service Rep Job Overview The Customer Service Representative will be responsible for the ... Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ...

Customer Service Rep

Chicago, IL · On-site

$15.50 - $16.50/hr

Customer Service Rep Job Overview The Customer Service Representative will be responsible for the ... Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ...

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Customer Service Rep Manager information

See Aurora, IL salary details

$24.3K

$57.5K

$100.1K

How much do customer service rep manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer service rep manager in Aurora, IL is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Rep Manager vs Customer Service Representative?

AspectCustomer Service Rep ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervisory role overseeing teams, office or call centerFrontline role interacting directly with customers, call center or retail
Employer UsageUsed in companies with large customer service teamsCommon across retail, telecom, finance, and service industries
Search & Comparison IntentUnderstanding managerial responsibilities and career progressionSeeking entry-level customer service roles or daily job duties

The Customer Service Rep Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, the Customer Service Representative handles direct customer interactions, providing support and resolving issues. While both roles require strong communication skills, the manager position involves supervisory responsibilities and strategic planning, whereas the representative role emphasizes frontline customer engagement.

What does a customer service representative manager do?

A customer service representative manager oversees a team of customer service reps, ensuring they provide quality support to customers. They handle staffing, training, performance monitoring, and resolve escalated issues to improve customer satisfaction and operational efficiency.

What are the most commonly searched types of Customer Service Rep jobs in Aurora, IL?

The most popular types of Customer Service Rep jobs in Aurora, IL are:

What cities near Aurora, IL are hiring for Customer Service Rep Manager jobs?

Cities near Aurora, IL with the most Customer Service Rep Manager job openings:

CSR Manager

The Hire Solution

Oakbrook Terrace, IL • On-site

Full-time

Re-posted 10 days ago


Job description

Company Description
Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private.
Job Description
Responsible for responding to customer questions utilizing fact finding, information searching & gathering, pricing sheets, product knowledge and to resolve task-related issues.
Must use verification to ensure accuracy of information, data entry skills, routing/complexity issues.
Computer knowledge and accuracy are stressed. Able to recognize insufficient information to ensure resolving meets customer satisfaction.
The Manager will pay attention to detail, overseeing in a managerial position previously held, excellent verbal communication skills, ease with transitioning to one task to another, a background in manufacturing, call center experience is helpful.
Qualifications
A Bachelor's Degree in a related field. Manufacturing experience is helpful not required. A background in logistics or dispatching with a proven record of employment verification will suffice.
Microsoft Office Suite 2016 or recent is also preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.