Customer Service Rep Iii Jobs in Reno, NV (NOW HIRING)

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** Job Summary The Nevada Department of Employment, Training, and Rehabilitation (DETR) is hiring for a Workforce Services Representative 3 based at the Fernley EmployNV Business and Career Hub. Depending on operational needs, incumbents may be expected to travel up to 25% to deliver workforce development services in a variety of settings to enhance accessibility for job seekers, employers, youth, veterans, and other priority populations.

A valid Driver's License is required. This position serves individuals seeking training opportunities, supportive services, and other resources necessary to obtain and retain meaningful employment. Incumbents may also assist customers who require employment-related support to secure items or services needed to accept a job offer.

Responsibilities may include providing services in person and conducting outreach activities. Successful candidates must demonstrate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, and be capable of utilizing technology and data management systems to effectively deliver workforce services and maintain accurate records. A minimum typing speed of 40 words per minute is required.

Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. Essential Qualifications Graduation from high school or equivalent education and two years of relevant program experience which included interviewing job seeking customers to gather education and work history information, or business representatives to determine job requirements from business customers; evaluating education and training and applying knowledge of specific occupational requirements and labor market conditions to make referrals to job openings; assisting customers to use computer equipment and software to develop resumes, assess skills and aptitude, search the Internet for job openings, or enter job listings in the Internet; recording information gathered from customers using program related computer software; identifying barriers to employment and explaining program requirements and regulations; OR one year of experience as a Workforce Services Representative II in Nevada State service; OR an equivalent combination of education and experience as described above. Preferred Qualifications While not required, bilingual proficiency in English and Spanish is preferred.

Job Duties Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community; identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community-based services, partner services, or other federal programs. Assist customers to use the resource center's automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage. Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills.

Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs. Perform related duties as assigned. Positions assigned to EMPLOYMENT SERVICES: Positions allocated to this option either work as program representatives and determine job seekers' eligibility to participate in special programs OR supervise a unit of Workforce Service Representative II's to include performance evaluations, work performance standards, work assignment and review, scheduling, training, and discipline.

Positions assigned to the DISABLED VETERANS OUTREACH PROGRAM: Positions allocated to this option provide the full range of services as defined by the terms and conditions for the Jobs For Veterans' State Grant (JVSG) and guidance from the U.S. Department of Labor (DOL) Veterans' Employment and Training Services (VETS). The services described in the above Employment Services section at this level are provided only for veterans and other eligible individuals who have been categorized as having a Significant Barrier to Employment (SBE) as defined by federal regulations

DVOP's provide technical advice and guidance to office staff regarding federal and State laws and departmental policies and procedures to ensure the proper delivery of program services; recommend action to improve program performance; provide outreach to the community; network with employers on behalf of an individual client; and maintain close liaison with veterans' organizations and local social service providers. Knowledge, Skills, and Abilities This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Knowledge of: federal and State equal employment opportunity laws and regulations for assigned program area; computer programs used to assess job seeking customers' interests, skills, and aptitudes; labor market information, local prevailing wage information and minimum wage laws; occupational requirements and current labor conditions; active listening and communication techniques used to establish rapport and trust with customers; services, roles, and responsibilities of local human service agencies; policies and procedures related to workforce development service programs; programs and types of assistance available through Employment Services and affiliated partners. Ability to: assess job seeking customers' education, training and work history to provide vocational guidance and identify steps required to achieve occupational goals; resolve complaints and answer inquiries from business customers regarding job listing procedures; manage a case load of customers; apply program regulations, policies and procedures to identify customers' eligibility for assistance; monitor customer progress through training and ensure compliance with contract and program provisions; establish and maintain case files; encourage customers to comply with program regulations; speak before groups to relay program information and requirements; promote employment services with business customers via telephone and the office staff through training and consultation; prepare and maintain reports. Recruiter Contact Information: Paula Miles - pgmiles@detr.nv.gov The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them

All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Please send direct Inquiries or correspondence to the recruiter listed on this announcement.