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Customer Service Rep Fraud Jobs in Minnesota (NOW HIRING)

HOM Furniture

Customer Service Representative

Oakdale, MN · On-site

$17 - $18/hr

Job Type Full-time Description Pay $17-18 an hour Responsibilities The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture's customers. Necessary ...

DCM Tech Inc

Customer Service Representative

Winona, MN · On-site

$22 - $25/hr

The Customer Service Representative (CSR) serves as a primary point of contact for customers regarding parts orders, machine shipments, service coordination, and account inquiries. This role ensures ...

DCM Tech, Inc.

Customer Service Representative

Winona, MN · On-site

$15.50 - $21/hr

The Customer Service Representative (CSR) serves as a primary point of contact for customers regarding parts orders, machine shipments, service coordination, and account inquiries. This role ensures ...

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All JobsCustomer Service Rep Fraud JobsCustomer Service Rep Fraud Jobs in Minnesota

Customer Service Rep Fraud information

What does a customer service rep fraud do?

A Customer Service Rep Fraud, also known as a fraud specialist or fraud analyst, is responsible for assisting customers who may be victims of fraud or suspicious activities on their accounts. They investigate and resolve fraud claims, answer questions about account security, and help prevent further unauthorized transactions. These representatives work closely with customers to verify account information, document incidents, and provide guidance on protecting personal information.

What are the key skills and qualifications needed to thrive as a customer service rep fraud?

To thrive as a Customer Service Rep Fraud, you need strong analytical skills, attention to detail, and a background in customer service, often supported by a high school diploma or relevant experience. Familiarity with fraud monitoring software, case management systems, and CRM tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure set top performers apart. These skills are crucial for accurately identifying fraudulent activity, protecting customers, and maintaining trust in financial services.

How does a customer service rep fraud typically collaborate with other departments to resolve fraud cases?

Customer Service Rep Fraud professionals frequently work alongside risk management, fraud investigation, and IT teams to thoroughly resolve suspicious transactions and account activities. They often serve as the first point of contact for affected customers, gathering detailed information and escalating complex cases to specialized investigators. Effective communication and accurate documentation are essential, as reps must relay findings and updates between departments to ensure swift and secure resolutions. This collaborative environment helps build a strong fraud prevention framework and enhances the customer experience.

What is the difference between Customer Service Rep Fraud vs Customer Service Rep?

AspectCustomer Service Rep FraudCustomer Service Rep
CredentialsHigh school diploma; training in fraud detectionHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, financial institutions, online supportRetail, telecom, banking customer support
Employer & IndustryFinancial services, insurance, bankingRetail, telecom, banking sectors
Search & Comparison IntentUnderstanding fraud-specific roles in customer serviceGeneral customer service roles

Customer Service Rep Fraud focuses on handling fraud-related issues, detecting suspicious activity, and preventing financial crimes. In contrast, Customer Service Rep handles general customer inquiries, product support, and service issues. While both roles require strong communication skills, Customer Service Rep Fraud emphasizes fraud awareness and security protocols, making it more specialized within customer support teams.

What cities in Minnesota are hiring for Customer Service Rep Fraud jobs?

Cities in Minnesota with the most Customer Service Rep Fraud job openings:

Infographic showing various Customer Service Rep Fraud job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Minneapolis, MN • On-site

RMS Machining
See more jobs at RMS Machiningexternal

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Customer Service Representative

The Customer Service Representative will be responsible for the primary customer contact from quotation through delivery. This position will also ensure customer satisfaction and work to build the customer relationship.

Responsibilities

Customer Service Representative Duties & Responsibilities:

  • Proactively provide customers with the information they need regarding their products
  • Build and maintain customer relationships in a professional timely manner
  • Facilitate conference calls, webinars, or face to face visits with customers and other team members
  • Provide sales order entry updates/changes, order acknowledgements
  • Review contracts and order tracking
  • Enter and maintain customer quotes, including tracking the appropriate codes in the ERP system
  • Verify POs, quotes, and contracts for accuracy: price, quantity, delivery, and revision level
  • Maintain and send open order reports as needed or required by the customer
  • Resolve customer issues directly and/or escalate issues to the leadership team as needed
  • Issue customer return merchandise authorizations and communicate details to all internal and external contacts
  • Monitor job progress to ensure the delivery dates are met and verify the delivery is received on time
  • Manage VMI, Kanban, and safety stock
  • Work with sales representatives and customers for acquiring forecasts
  • Participate in backlog meetings with production/scheduling teams and proactively update the customer
  • Train and mentor the order entry coordinator position

Qualifications

Customer Service Representative Required Qualifications:

  • High school diploma or equivalent
  • 3 years of customer service experience
  • Production scheduling experience
  • Ability to navigate through ERP systems
  • Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
  • Clear and effective verbal and written communication skills
  • Attention to detail
  • Organizational skills
  • Ability to work in a fast-paced team environment
  • Ability to prioritize and multitask

Customer Service Representative Preferred Qualifications:

  • Experience in a manufacturing organization
  • Associate Degree in Business or related field
  • Continuing Education; including participation in local chapters, associations, and/or organizations

Pay Range

USD $50,000.00 - USD $60,000.00 /Yr.

Company Benefits

All Employees:

Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees.

20+hours:

Cretex's medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week.

30+ hours:

Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week.

(Some benefits are subject to eligibility criteria.)

Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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