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Customer Service Rep Fraud Jobs in Minnesota (NOW HIRING)

Vantage Bank

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Customer Service Representative

Alexandria, MN · On-site

$41K - $50K/yr

Vantage Bank is now hiring a full-time Customer Service Representative in Alexandria, MN. The ... fraud and transaction exception tracking · Identifying customers' needs and cross promoting ...

Global Channel Management

Customer Service Rep

Saint Cloud, MN · On-site

$15.75 - $21.50/hr

About the job Customer Service Rep Customer Service Rep needs 1 years experience Customer Service Rep requires: Customer service MS Office Phones Customer Service Rep duties: Prioritize and problem ...

Taco John's

Customer Service Representative

New Ulm, MN · On-site

$12 - $15/hr

Customer Service Representative at Taco John's - $12-15/hour , Ultra-Flexible Shifts! Join Our Restaurant Customer Service Team in New Ulm, MN! Looking for a part-time job that actually works around ...

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All JobsCustomer Service Rep Fraud JobsCustomer Service Rep Fraud Jobs in Minnesota

Customer Service Rep Fraud information

What does a customer service rep fraud do?

A Customer Service Rep Fraud, also known as a fraud specialist or fraud analyst, is responsible for assisting customers who may be victims of fraud or suspicious activities on their accounts. They investigate and resolve fraud claims, answer questions about account security, and help prevent further unauthorized transactions. These representatives work closely with customers to verify account information, document incidents, and provide guidance on protecting personal information.

What are the key skills and qualifications needed to thrive as a customer service rep fraud?

To thrive as a Customer Service Rep Fraud, you need strong analytical skills, attention to detail, and a background in customer service, often supported by a high school diploma or relevant experience. Familiarity with fraud monitoring software, case management systems, and CRM tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure set top performers apart. These skills are crucial for accurately identifying fraudulent activity, protecting customers, and maintaining trust in financial services.

How does a customer service rep fraud typically collaborate with other departments to resolve fraud cases?

Customer Service Rep Fraud professionals frequently work alongside risk management, fraud investigation, and IT teams to thoroughly resolve suspicious transactions and account activities. They often serve as the first point of contact for affected customers, gathering detailed information and escalating complex cases to specialized investigators. Effective communication and accurate documentation are essential, as reps must relay findings and updates between departments to ensure swift and secure resolutions. This collaborative environment helps build a strong fraud prevention framework and enhances the customer experience.

What is the difference between Customer Service Rep Fraud vs Customer Service Rep?

AspectCustomer Service Rep FraudCustomer Service Rep
CredentialsHigh school diploma; training in fraud detectionHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, financial institutions, online supportRetail, telecom, banking customer support
Employer & IndustryFinancial services, insurance, bankingRetail, telecom, banking sectors
Search & Comparison IntentUnderstanding fraud-specific roles in customer serviceGeneral customer service roles

Customer Service Rep Fraud focuses on handling fraud-related issues, detecting suspicious activity, and preventing financial crimes. In contrast, Customer Service Rep handles general customer inquiries, product support, and service issues. While both roles require strong communication skills, Customer Service Rep Fraud emphasizes fraud awareness and security protocols, making it more specialized within customer support teams.

What cities in Minnesota are hiring for Customer Service Rep Fraud jobs?

Cities in Minnesota with the most Customer Service Rep Fraud job openings:

Infographic showing various Customer Service Rep Fraud job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Alexandria, MN • On-site

Vantage Bank
Commercial Banking • 201 - 500 employees
Learn more about Vantage Bankexternal

$41K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

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Job description

Vantage Bank is now hiring a full-time Customer Service Representative in Alexandria, MN.


The primary responsibilities of this position include:

·         Greeting and assisting customers in a courteous and pleasant manner

·         Perform teller transactions with professionalism and accuracy

·         Originate documentation required to open or close all types of deposit accounts.

·         Daily balancing of cash drawer and transactions

·         Support online banking, bill pay and mobile application usage

·         Place orders for debit cards, checks and credit cards as requested

·         Balancing, posting and auditing of internal accounts

·         Complete fraud and transaction exception tracking

·         Identifying customers' needs and cross promoting products and services

·         Audit file completeness and track file exceptions

·         Develop proficiency with morning and end of day processing.

·         Provide support for dormant account management.

·         Community involvement/presence.


Secondary Responsibilities:

·         Reconcile customer’s accounts if requested

·         Complete internal reporting as assigned

·         Complete regulatory compliance assignments in the established timeline

·         Prepare and reconcile official checks

·         Create coupon books as requested

·         Wrap coin as received through the coin machine