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Customer Service Rep Entry Level Jobs in Calgary, AB

myHSA LTD

Customer Support Representative

Calgary, AB · On-site

Salary: $48,000 - $52,000 Customer Support Representative The Customer Support Representative (CSR) is a key member of our frontline Customer Experience team, focused on providing exceptional support ...

myHSA LTD

Customer Support Representative

Calgary, AB · On-site

Customer Support Representative The Customer Support Representative (CSR) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan ...

The RPM Groups

Be Seen First

Entry Level Sales Representative

Calgary, AB · On-site

CA$1.2K/wk

Entry-Level Sales Representative We are seeking a motivated and enthusiastic Entry Level Sales ... Engage with customers to understand their needs and recommend products/services * Build and ...

CIBC US

Client Service Representative

Calgary, AB · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions ... E Employment Type Regular Weekly Hours 15 Skills Client Issue Resolution, Client Service, Customer ...

CIBC

Client Service Representative

Calgary, AB · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions ... E Employment Type Regular Weekly Hours 15 Skills Client Issue Resolution, Client Service, Customer ...

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Customer Service Rep Entry Level information

What does a customer service rep entry level do?

A Customer Service Rep Entry Level is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, or chat, and are expected to maintain a positive and professional attitude. Entry-level representatives often receive training to help them effectively communicate with customers and manage common concerns. This role is a great starting point for those looking to build experience in customer service and develop valuable communication skills.

What are some typical challenges faced by entry-level customer service representatives, and how can they be managed?

Entry-level customer service representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning to use new software systems. To manage these challenges, it's important to stay organized, actively listen to customers, and seek support from supervisors or experienced team members when needed. Many companies provide comprehensive training and ongoing coaching, which helps new reps build confidence and develop effective problem-solving skills in a fast-paced environment.

What is the difference between Customer Service Rep Entry Level vs Customer Support Specialist?

AspectCustomer Service Rep Entry LevelCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical or product knowledge often preferred
Work EnvironmentCall centers, retail, or office settingsTechnical support centers, online chat, or help desks
Employer & Industry UsageRetail, telecommunications, bankingIT, software, technology companies
Common Search & Comparison IntentEntry-level customer service rolesTechnical or specialized customer support roles

While both roles involve assisting customers, Customer Service Rep Entry Level focuses on general customer interactions, often in retail or call centers. Customer Support Specialist typically requires more technical knowledge and handles complex issues, often in tech industries. The choice depends on your skills and career goals in customer service or technical support.

What are the key skills and qualifications needed to thrive as a customer service rep entry level, and why are they important?

To thrive as a Customer Service Rep Entry Level, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer applications, and phone systems is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These skills and qualities enable effective resolution of customer issues and contribute to overall customer satisfaction and loyalty.
What are the most commonly searched types of Customer Service Rep jobs in Calgary, AB? The most popular types of Customer Service Rep jobs in Calgary, AB are:
What job categories do people searching Customer Service Rep Entry Level jobs in Calgary, AB look for? The top searched job categories for Customer Service Rep Entry Level jobs in Calgary, AB are:
Customer Service Rep Entry Level jobs near you

Customer Support Representative

myHSA LTD

Calgary, AB • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

Salary: $48,000 - $52,000

Customer Support Representative


The Customer Support Representative (CSR) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisors primarily through our live chat channel. This role ensures that all users have a smooth and efcient experience using the myHSA platform, with a strong emphasis on accurate information, timely resolution, and a positive tone.
CSRs are our go-to for handling high volumes of transactional support, troubleshooting account issues, and ensuring users feel heard and supported - without needing to pick up the phone.
This is a flexible hybrid role, with in-office work days required in our Calgary office.
Key Responsibilities

  • Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting
  • Walk users through technical issues, platform navigation, and benet usage questions in a live chat environment
  • Ensure quick and accurate support while maintaining a high standard of tone and professionalism
  • Identify and direct any inquiries, issues or platform bugs to the appropriate internal teams
  • Flag emerging patterns or repeated issues to the Head of Experience for further analysis and action
  • Use discretion to escalate complex or high-stakes issues to the correct contacts
  • Work closely with Adjudication, Advisor Support, and all other departments to ensure seamless resolution of inquiries
  • Participate in team discussions and process improvement initiatives
  • Stay up to date on platform changes, updates to plan rules, and frequently asked questions
  • Maintain a high standard for security and policy as this role deals with private and sensitive information


Skills & Qualications

  • 13 years of customer service or customer support experience
  • Strong written communication skills with a friendly, solution-oriented tone
  • Comfortable working in a live chat, high-volume environment with competing priorities
  • Highly organized and detail-oriented with a strong ability to follow through on assigned tasks
  • Familiarity with Intercom or other chat-based customer support tools is considered an asset
  • Comfortable working collaboratively across teams

What Youll Gain

As part of a growing benefits platform, youll play a direct role in shaping experiences used by businesses across Canada, with opportunity to learn, develop, and grow.

We support you with a comprehensive benefits package, including health, dental, vision, and spending accounts. Our vacation policy scales with your time at the company, starting at two and a half weeks and growing to four weeks of PTO after three years. Youll have regular one-on-one check-ins, clear performance management, and open feedback so you always know how you can grow.

Our 17th Ave office is bright, recently re-decorated, and stocked with good coffee, a drink fridge, snacks, and friendly people that make coming to work enjoyable.

How to Apply

Finding the right fit for this role is important to us, and your application is your chance to show us who you are: your voice, your attention to detail, and your excitement about joining the team.

  • Submit an up-to-date resume that highlights the skills and experience we are looking for
  • Include a personalized cover letter to share why the Customer Service Representative role excites you and how your background connects to it