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Customer Service Rep Entry Level Jobs in Calgary, AB

Globe Life Insurance

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Remote Customer Sales and Support Representative (Entry-Level)

Calgary, AB · Remote

CA$60K - CA$80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada ... Every conversation is an opportunity to provide outstanding service while developing skills that ...

FCT

Representative, Customer Service

Calgary, AB

As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will the first point of contact for your customers and you will be required to provide an exceptional ...

myHSA

Customer Support Representative

Calgary, AB · Hybrid

Customer Support Representative The Customer Support Representative (CSR) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan ...

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Customer Service Rep Entry Level information

What does a customer service rep entry level do?

A Customer Service Rep Entry Level is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, or chat, and are expected to maintain a positive and professional attitude. Entry-level representatives often receive training to help them effectively communicate with customers and manage common concerns. This role is a great starting point for those looking to build experience in customer service and develop valuable communication skills.

What are some typical challenges faced by entry-level customer service representatives, and how can they be managed?

Entry-level customer service representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning to use new software systems. To manage these challenges, it's important to stay organized, actively listen to customers, and seek support from supervisors or experienced team members when needed. Many companies provide comprehensive training and ongoing coaching, which helps new reps build confidence and develop effective problem-solving skills in a fast-paced environment.

What is the difference between Customer Service Rep Entry Level vs Customer Support Specialist?

AspectCustomer Service Rep Entry LevelCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical or product knowledge often preferred
Work EnvironmentCall centers, retail, or office settingsTechnical support centers, online chat, or help desks
Employer & Industry UsageRetail, telecommunications, bankingIT, software, technology companies
Common Search & Comparison IntentEntry-level customer service rolesTechnical or specialized customer support roles

While both roles involve assisting customers, Customer Service Rep Entry Level focuses on general customer interactions, often in retail or call centers. Customer Support Specialist typically requires more technical knowledge and handles complex issues, often in tech industries. The choice depends on your skills and career goals in customer service or technical support.

What are the key skills and qualifications needed to thrive as a customer service rep entry level, and why are they important?

To thrive as a Customer Service Rep Entry Level, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer applications, and phone systems is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These skills and qualities enable effective resolution of customer issues and contribute to overall customer satisfaction and loyalty.
What are the most commonly searched types of Customer Service Rep jobs in Calgary, AB? The most popular types of Customer Service Rep jobs in Calgary, AB are:
What job categories do people searching Customer Service Rep Entry Level jobs in Calgary, AB look for? The top searched job categories for Customer Service Rep Entry Level jobs in Calgary, AB are:
Customer Service Rep Entry Level jobs near you

Customer Service Representative

Holman Auto Group

Calgary, AB • Hybrid

CA$57K - CA$82K/yr

Full-time

Posted 29 days ago

Job description

Holman is a global automotive leader that serves both commercial and consumer clientsThe Holman Wayby always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuouslyDriving What's Right.

What will you do?

  • Build and maintain strong relationships with an assigned portfolio of B2B clients.
  • Support vehicle recommendations and orders, rate quotes, licensing, fuel cards, billing requests and account updates.
  • Take ownership of client requests through resolution and keep clients informed.
  • Collaborate with internal teams to provide coordinated and reliable service.
  • Participate in manufacturer presentations, client meetings and account initiatives as required.

What are we looking for?

  • A university degree, post-secondary diploma or certificate is an asset.
  • Strong written and verbal communication skills.
  • Excellent organization, attention to detail and the ability to manage multiple priorities.
  • Comfort using Microsoft Office and learning account management or CRM systems.
  • Previous B2B client service, customer service, administrative, co-op or internship experience is an asset, but not required. Experience gained through retail, hospitality, volunteer work or student leadership will also be considered.
  • Experience in fleet management, automotive services or leasing is considered an asset.

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Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $57,670.00 - $82,180.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.

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