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Customer Service Ramp Agent Jobs in Florida (NOW HIRING)

Worldwide Flight Services

$16/hr

We perform at the highest level for our customers every day, and strive to be an exceptional leader ... Job Summary The Lead Ramp Agent oversees ramp operations, ensuring safe and efficient aircraft ...

Worldwide Flight Services

Lead Ramp Services

Sanford, FL · On-site

$16/hr

We perform at the highest level for our customers every day, and strive to be an exceptional leader ... Job Summary The Lead Ramp Agent oversees ramp operations, ensuring safe and efficient aircraft ...

wearegat

Airport Ramp Agent

Key West, FL · On-site

$15.25 - $18.75/hr

As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and ...

wearegat

Airport Ramp Agent

Key West, FL

$15.25 - $18.75/hr

As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and ...

wearegat

Airport Ramp Agent

Key West, FL · On-site

$15.25 - $18.75/hr

As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and ...

Unifi

TPA Breeze Ramp Agent - FT

Tampa, FL

$14.75 - $18/hr

General information Job Title TPA Breeze Ramp Agent - FT Date Saturday, June 13, 2026 Entity Unifi Aviation, LLC State Florida City Tampa Base Pay Rate: $ 16.00 Full/Part Time Full Time Exempt or Non ...

wearegat

Airport Ramp Agent

Key West, FL

$15.25 - $18.75/hr

As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and ...

wearegat

Airport Ramp Agent

Sarasota, FL

$16.55/hr

... interacting with customers. Responsibilities for Ramp Agent * Safely lift, load, unload and ... Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders ...

wearegat

Airport Ramp Agent

Sarasota, FL · On-site

$16.55/hr

... interacting with customers. Responsibilities for Ramp Agent * Safely lift, load, unload and ... Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders ...

wearegat

Airport Ramp Agent

Sarasota, FL · On-site

$16.55/hr

... interacting with customers. Responsibilities for Ramp Agent * Safely lift, load, unload and ... Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders ...

Unifi

Airport Ramp Agent - GNV

Gainesville, FL

$14 - $17.25/hr

General information Job Title Airport Ramp Agent - GNV Date Monday, May 18, 2026 Entity Unifi Aviation, LLC State Florida City Gainesville Base Pay Rate: $ 14.00 Full/Part Time Part Time Exempt or ...

wearegat

Airport Ramp Agent

Sarasota, FL

$16.55/hr

... interacting with customers. Responsibilities for Ramp Agent * Safely lift, load, unload and ... Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders ...

Unifi

Airport Ramp Agent - ECP DL

Panama Beach, FL

$14.75 - $18/hr

General information Job Title Airport Ramp Agent - ECP DL Date Tuesday, June 23, 2026 Entity Unifi Aviation, LLC State Florida City Panama City Beach Base Pay Rate: $ 15.50 Full/Part Time Part Time ...

Unifi

Airport Ramp Agent - PNS / PT

Pensacola, FL

$14.75 - $18/hr

General information Job Title Airport Ramp Agent - PNS / PT Date Monday, June 15, 2026 Entity Unifi Aviation, LLC State Florida City Pensacola Base Pay Rate: $ 15.50 Full/Part Time Part Time Exempt ...

Unifi

Airport Ramp Agent- PT (DL)

Eglin Air Force Base, FL

$14.50 - $17.75/hr

General information Job Title Airport Ramp Agent- PT (DL) Date Monday, June 22, 2026 Entity Unifi Aviation, LLC State Florida City Eglin AFB Base Pay Rate: $ 15.50 Full/Part Time Part Time Exempt or ...

Grupo Eulen

Ramp Agent AV

Tampa, FL · On-site

$15/hr

JOB OVERVIEW The Ramp Agent is responsible for supporting airlines by overseeing the direction of a ... Services aircraft lavatories. * Grooms aircraft passenger cabin between flights. * Services ...

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All JobsCustomer Service Ramp Agent JobsCustomer Service Ramp Agent Jobs in Florida

Customer Service Ramp Agent information

See Florida salary details

$7

$12

$15

How much do customer service ramp agent jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for customer service ramp agent in Florida is $12.48, according to ZipRecruiter salary data. Most workers in this role earn between $11.15 and $13.65 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Ramp Agents and how can they be managed?

Customer Service Ramp Agents often work in fast-paced, outdoor environments where they must handle tight schedules, heavy luggage, and changing weather conditions. Managing these challenges requires strong communication skills, attention to safety protocols, and the ability to remain calm under pressure. Building good relationships with both passengers and team members can help resolve issues efficiently, while ongoing training ensures agents stay updated on safety and operational procedures.

What are Customer Service Ramp Agents?

Customer Service Ramp Agents are airport employees responsible for handling baggage, guiding aircraft to and from gates, loading and unloading cargo, and ensuring the safety of ground operations. They also provide customer service by assisting passengers with special needs, lost luggage, or boarding requirements. Ramp Agents work closely with flight crews and other ground staff to maintain efficient and safe airport operations. The role often involves physical labor, working outdoors, and following strict safety protocols.

What is the difference between Customer Service Ramp Agent vs Baggage Handler?

AspectCustomer Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, on-the-job training
Work EnvironmentAirport ramp, customer interaction, safety protocolsAirport ramp, handling luggage, safety protocols
Employer & IndustryAirlines, airportsAirlines, airports
Primary FocusCustomer service, assisting passengers, coordinating baggageHandling and loading baggage, ensuring safety

Customer Service Ramp Agents and Baggage Handlers both work on airport ramps and require similar certifications. The main difference is that Customer Service Ramp Agents focus on assisting passengers and coordinating baggage services, while Baggage Handlers primarily handle luggage loading and unloading. Both roles are essential for smooth airport operations and often overlap in work environment and employer industry.

What are the key skills and qualifications needed to thrive as a Customer Service Ramp Agent, and why are they important?

To thrive as a Customer Service Ramp Agent, you need strong communication skills, physical stamina, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline ground service equipment, baggage handling systems, and safety protocols is often required, along with training or certification in ramp operations. Excellent teamwork, problem-solving abilities, and a customer-oriented attitude help agents effectively manage stressful situations and deliver positive passenger experiences. These skills ensure efficient, safe ground operations and contribute to smooth airline workflows and customer satisfaction.
Customer Service Ramp Agent jobs near you
Infographic showing various Customer Service Ramp Agent job openings in Florida as of June 2026, with employment types broken down into 1% As Needed, 35% Full Time, 62% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $25,967 per year, or $12.5 per hour.
Lead Ramp Services

Lead Ramp Services

Worldwide Flight Services

On-site

$16/hr

Other

Medical, Retirement

Posted 7 days ago

Worldwide Flight Services rating

5.3

Company rating: 5.3 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

41st of 53 rated aviation services

Job description

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Lead Ramp Agent oversees ramp operations, ensuring safe and efficient aircraft handling, baggage loading, and ground support services. This role provides guidance to ramp agents, assigns tasks, and ensures compliance with safety regulations and airline procedures. While not a disciplinary role, the Lead serves as a key point of contact for operational efficiency and issue resolution.

This position requires strong leadership, attention to detail, and the ability to work in a fast-paced, physically demanding environment. Compliance with all safety and security protocols is essential.

**This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union that requires joining the TWU and paying union dues.**

Compensation

$16 per hour + $1 Lead Pay. Part-time

Responsibilities
  • Oversee and support ramp agents in daily operations.
  • Train and demonstrate proper work and safety procedures.
  • Assign and schedule work tasks to maintain efficiency.
  • Monitor and analyze work methods and outcomes.
  • Identify and report operational issues to management.
  • Assist in the effective use of tools, equipment, and materials.
  • Ensure compliance with site security procedures.
  • Report security breaches, suspicious activity, or policy violations.
Minimum Requirements
  • HS Diploma, GED or Equivalent.
  • Must be at least 18 years of age.
  • Valid US driver's license.
  • Ability to work various shifts, including nights, weekends, and holidays.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to read, write, speak, and understand English fluently.
Preferred Skills
  • Prior experience as a Ramp Agent or in a similar airline ground operations role.
  • Proficiency in using airline operations or baggage tracking systems.
  • Familiarity with airline safety regulations, ground handling procedures, and aircraft servicing.
  • Ability to adapt to changing operational needs and work under pressure.
  • Strong problem-solving and decision-making skills in a fast-paced environment.
  • Ability to train and mentor team members effectively.
Physical Requirements/Working Conditions
  • Ability to lift, push, pull, and move items weighing up to 70 lbs consistently.
  • Capable of standing, walking, bending, kneeling, and stooping for extended periods.
  • Comfortable working in outdoor environments, including exposure to extreme weather conditions (heat, cold, rain, snow, etc.).
  • Ability to work in a high-noise environment with proper hearing protection.
  • Must be able to climb, reach, and work in confined spaces as required.
Perks & Benefits
  • Want your pay in advance?  Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care?   Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
  • Want to invest in your future?  401k program offered!
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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