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Customer Service Ramp Agent Jobs in Florida (NOW HIRING)

Worldwide Flight Services

Ramp Agent

Sarasota, FL · On-site

$17/hr

Day In The Life - Ramp Agent Compensation & Job Type Pay rate & Job Type: $17.00/hr Part-Time ... Strong customer service orientation and a positive attitude toward passenger interactions Physical ...

Worldwide Flight Services

Ramp Agent

Sanford, FL · On-site

$16/hr

Day In The Life - Ramp Agent Compensation Data Pay rate & Job Type: $16.00/hr Part-Time ... Strong customer service orientation and a positive attitude toward passenger interactions Physical ...

wearegat

Airport Ramp Agent

Sarasota, FL · On-site

$16.55/hr

... interacting with customers. Responsibilities for Ramp Agent * Safely lift, load, unload and ... Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders ...

wearegat

Airport Ramp Agent

Key West, FL

$15.25 - $18.75/hr

As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and ...

wearegat

Airport Ramp Agent

Key West, FL · On-site

$15.25 - $18.75/hr

As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and ...

wearegat

Airport Ramp Agent

Sarasota, FL · On-site

$16.55/hr

... interacting with customers. Responsibilities for Ramp Agent * Safely lift, load, unload and ... Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders ...

wearegat

Airport Ramp Agent

Sarasota, FL

$16.55/hr

... interacting with customers. Responsibilities for Ramp Agent * Safely lift, load, unload and ... Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders ...

wearegat

Airport Ramp Agent

Sarasota, FL · On-site

$16.55/hr

... interacting with customers. Responsibilities for Ramp Agent * Safely lift, load, unload and ... Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders ...

wearegat

Airport Ramp Agent

Key West, FL · On-site

$15.25 - $18.75/hr

As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and ...

wearegat

Airport Ramp Agent

Key West, FL · On-site

$15.25 - $18.75/hr

As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and ...

Unifi

Airport Ramp Agent - ECP

Panama Beach, FL · On-site

$14.75 - $18/hr

General information Job Title Airport Ramp Agent - ECP Date Tuesday, September 1, 2026 Entity Unifi Aviation, LLC State Florida City Panama City Beach Base Pay Rate: $ 15.50 Full/Part Time Part Time ...

Unifi

Airport Ramp Agent -PT

Eglin Air Force Base, FL · On-site

$14.50 - $17.75/hr

General information Job Title Airport Ramp Agent -PT Date Tuesday, August 25, 2026 Entity Unifi Aviation, LLC State Florida City Eglin AFB Base Pay Rate: $ 15.50 Full/Part Time Part Time Exempt or ...

Swissport International AG

Ramp Agent

Fort Myers, FL · On-site

$17/hr

Job Summary Ramp agents provide all necessary and required under-wing ground support services as contracted by the customer, including, but not limited to, loading and unloading baggage and cargo ...

HHS LLC

Ramp Agent

West Palm Beach, FL · On-site

$16.50/hr

... customer service functions, to support airlines effectively. Responsibilities * Ensure a safe work ... ramp area and backroom for upcoming flights, guide inbound aircraft into the ramp area of the ...

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Showing results 21-40

All JobsCustomer Service Ramp Agent JobsCustomer Service Ramp Agent Jobs in Florida

Customer Service Ramp Agent information

See Florida salary details

$7

$12

$15

How much do customer service ramp agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service ramp agent in Florida is $12.48, according to ZipRecruiter salary data. Most workers in this role earn between $11.15 and $13.65 per hour, depending on experience, location, and employer.

What is a customer service ramp agent?

Customer Service Ramp Agents are airport employees responsible for handling baggage, guiding aircraft to and from gates, loading and unloading cargo, and ensuring the safety of ground operations. They also provide customer service by assisting passengers with special needs, lost luggage, or boarding requirements. Ramp Agents work closely with flight crews and other ground staff to maintain efficient and safe airport operations. The role often involves physical labor, working outdoors, and following strict safety protocols.

What are the key skills and qualifications needed to thrive as a customer service ramp agent?

To thrive as a Customer Service Ramp Agent, you need strong communication skills, physical stamina, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline ground service equipment, baggage handling systems, and safety protocols is often required, along with training or certification in ramp operations. Excellent teamwork, problem-solving abilities, and a customer-oriented attitude help agents effectively manage stressful situations and deliver positive passenger experiences. These skills ensure efficient, safe ground operations and contribute to smooth airline workflows and customer satisfaction.

What are some common challenges faced by customer service ramp agents and how can they be managed?

Customer Service Ramp Agents often work in fast-paced, outdoor environments where they must handle tight schedules, heavy luggage, and changing weather conditions. Managing these challenges requires strong communication skills, attention to safety protocols, and the ability to remain calm under pressure. Building good relationships with both passengers and team members can help resolve issues efficiently, while ongoing training ensures agents stay updated on safety and operational procedures.

What is the difference between Customer Service Ramp Agent vs Baggage Handler?

AspectCustomer Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, on-the-job training
Work EnvironmentAirport ramp, customer interaction, safety protocolsAirport ramp, handling luggage, safety protocols
Employer & IndustryAirlines, airportsAirlines, airports
Primary FocusCustomer service, assisting passengers, coordinating baggageHandling and loading baggage, ensuring safety

Customer Service Ramp Agents and Baggage Handlers both work on airport ramps and require similar certifications. The main difference is that Customer Service Ramp Agents focus on assisting passengers and coordinating baggage services, while Baggage Handlers primarily handle luggage loading and unloading. Both roles are essential for smooth airport operations and often overlap in work environment and employer industry.

Is it hard to get hired as a customer service ramp agent?

Getting hired as a customer service ramp agent can be competitive, as airlines and logistics companies often seek candidates with good communication skills, physical stamina, and the ability to work in a fast-paced environment. Relevant certifications, such as safety or security training, and prior customer service experience can improve chances of employment. The hiring process typically involves interviews, background checks, and sometimes drug testing.
Customer Service Ramp Agent jobs near you
Infographic showing various Customer Service Ramp Agent job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $25,967 per year, or $12.5 per hour.

Ramp Agent

Sarasota, FL • On-site

Worldwide Flight Services
Transportation and Warehousing • 10K+ employees
Learn more about Worldwide Flight Servicesexternal

$17/hr

Full-time, Part-time

Medical, Retirement

Re-posted yesterday

Worldwide Flight Services rating

5.7

Company rating: 5.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

53rd of 68 rated aviation services

Job description

About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The work of a TWU Cargo Ramp loads and unloads cargo on and off aircraft; the transporting of cargo between terminals and aircraft. Remain cognizant of WFS staff, security contractors, and visitors' activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program. Comply with WFS site security plan for assigned warehouse. This job is covered by a collective bargaining agreement.
Curious to learn more about what we do, please click the link below.
Day In The Life - Ramp Agent
Compensation & Job Type
Pay rate & Job Type: $17.00/hr Part-Time
Responsibilities
  • Marshall aircraft upon arrival and departure.
  • Load and unload cargo on and off aircraft.
  • Safely drive and operate ground support equipment, including belt loaders and tugs to pick-up and deliver cargo between the terminal, warehouse and aircraft.
  • Perform ground service functions, such as connecting/removing ground power and ground start units and water service.
  • Perform aircraft pushback, wing walking and related guide man functions.
  • Maintain a secure work environment.

Minimum Requirements
  • High school diploma or GED equivalent
  • Ability to lift and handle heavy baggage and cargo (up to 50 lbs or more)
  • Valid Driver's license, must be maintained throughout employment in this role
  • Strong communication skills for coordinating with team members and flight crews
  • Flexibility to work varied shifts, including weekends, holidays, and nights
  • Basic mechanical aptitude for operating ground support equipment
  • Ability to pass background checks and comply with airport security regulations
  • Attention to detail and a commitment to safety protocols
  • Fluently read, write, and speak the English language

**This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.**
Preferred Skills
  • Previous experience in aviation or ground handling operations
  • Familiarity with aircraft types and airport layout
  • Knowledge of safety regulations and protocols in the airport environment
  • Experience operating ground support equipment, such as tugs, belt loaders, and forklifts
  • Strong problem-solving skills and the ability to remain calm under pressure
  • Excellent teamwork and interpersonal skills for effective communication with colleagues
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Basic computer skills for completing paperwork and using scheduling systems
  • Strong customer service orientation and a positive attitude toward passenger interactions

Physical Requirements/Working Conditions
  • Ability to lift, push, pull cargo up to 50 lbs regularly, and occasionally up to 75 lbs
  • Frequent standing, walking, and moving throughout the airport terminal or warehouse
  • Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
  • Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
  • Manual dexterity required for handling documents, operating computers, and using two-way radios
  • Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
  • Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
  • Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
  • Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

Perks & Benefits
  • Want your pay in advance? Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered!
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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