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Customer Service Quality Analyst Jobs (NOW HIRING)

Tate & Lyle

Technical Quality Analyst

Okmulgee, OK · On-site

REPORTING STRUCTURE Reports to (Title) Manager, Technical Quality Manager One Removed (Title) Sr. Quality Manager NOAM Direct Reports None Key Relationships Customer Service, Quality, Product ...

American Heart Association

Sr. Quality Analyst

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The American Heart Association is looking for a Senior Quality Assurance Analyst to be a member of ... Excellent communication skills with a customer service mindset * Excellent problem solving & a ...

Tate & Lyle

Technical Quality Analyst

Okmulgee, OK · On-site

REPORTING STRUCTURE Reports to (Title) Manager, Technical Quality Manager One Removed (Title) Sr. Quality Manager NOAM Direct Reports None Key Relationships Customer Service, Quality, Product ...

Stem Xpert

Sr. Quality Analyst

Redmond, WA · On-site

Providing Staffing services to IT clients in US. Responsible for gathering requirements from the ... Quality Analyst Location: Redmond, WA Duration: 6+ months Details Identify what needs to be tested.

Scanhealthplan

Sr. STARS Quality Analyst

Long Beach, CA · Remote

$71K - $103K/yr

  • Retirement

  • PTO

This role provides advanced analytical expertise, cross-functional collaboration, and operational support to drive improvements in clinical quality, customer experience, pharmacy measures, and ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations. Required Qualifications * High school diploma or equivalent. * 1+ year of experience in ...

New

Curant Health

Data Quality Analyst

Smyrna, GA

  • Medical

... day through excellent customer service, personalized care, accountability, innovation, and ... Position Summary Curant Health is seeking a highly skilled Data Quality Analyst with strong ...

CAPTRUST

Data Quality Analyst

Raleigh, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience working with CRM systems (e.g. Microsoft Dynamics) * Excellent communication and ... We make it a priority to hire those who have a commitment to service, a real interest in other ...

Curant Health

Data Quality Analyst

Smyrna, GA · On-site

  • Medical

... day through excellent customer service, personalized care, accountability, innovation, and ... Position Summary Curant Health is seeking a highly skilled Data Quality Analyst with strong ...

SmithRx

Member Support Quality Analyst

Lehi, UT · On-site

$54K - $64K/yr

This ideal candidate will have extensive knowledge in customer service, is detail oriented, and has ... This role will require (but not be limited to) statistical analysis, monitoring omnichannel ...

Leidos

Program Quality Analyst

Huntsville, AL

$73K - $132K/yr

Leidos' Defense Systems Quality Program is seeking a Program Quality Analyst to join our team ... services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for ...

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Customer Service Quality Analyst information

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$14

$29

$48

How much do customer service quality analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service quality analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service quality analyst, and why are they important?

To thrive as a Customer Service Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or quality assurance, often supported by a relevant degree or certification. Familiarity with quality monitoring tools, CRM systems, and data analysis software is typically required. Excellent communication, critical thinking, and the ability to provide constructive feedback are standout soft skills in this role. These skills ensure accurate evaluation of customer interactions, drive continuous improvement, and uphold high service standards within the organization.

What is the difference between Customer Service Quality Analyst vs Customer Support Specialist?

AspectCustomer Service Quality AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; sometimes certifications in quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, analyzing call recordings and customer feedbackCall centers, retail, or online support channels
Employer & Industry UsageUsed across industries to improve service qualityCommon in retail, telecom, and tech sectors
Search & Comparison IntentFocuses on quality analysis and improvementFocuses on direct customer interaction and support

The main difference is that Customer Service Quality Analysts evaluate and improve service quality through data analysis, while Customer Support Specialists handle direct customer interactions. Both roles are essential in customer service but serve different functions within organizations.

How does a customer service quality analyst typically collaborate with customer service agents and management?

Customer Service Quality Analysts regularly work with both customer service agents and management to monitor and improve service standards. They review recorded interactions, provide constructive feedback to agents, and suggest targeted training or process improvements. By sharing insights from data analysis and customer feedback, they help management identify trends and implement strategic changes. This collaborative environment fosters continuous improvement and ensures alignment between frontline staff and organizational goals.

What is a customer service quality analyst?

Customer Service Quality Analysts are professionals responsible for evaluating and improving the quality of customer service interactions within a company. They monitor calls, emails, and chat interactions to ensure representatives meet company standards and provide excellent service. Analysts identify areas for improvement, provide feedback to customer service agents, and help develop training programs to enhance service quality. Their work helps maintain customer satisfaction and supports continuous improvement in customer service teams.
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Customer Service Quality Analyst jobs near you
Infographic showing various Customer Service Quality Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Information Technology_USA - USA_Analyst

Real Soft, Inc.

Jacksonville, FL • On-site

Contractor

Re-posted 11 days ago

Job description

**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Andres Villegas
Location: 3275 Bennett Creek Avenue, Frederick, MD 21704. Onsite 5 days a week
Duration: 6 months
skill id: 10744948
Role Descriptions: Role SummaryThe Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.Key ResponsibilitiesQuality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality FrameworkEvaluate transactions| processes| and service interactions for accuracy| compliance| and consistencyEnsure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends| process gaps| and risk areasDevelop insights to improve service quality and operational efficiencyCoaching FeedbackProvide clear| structured| and constructive feedback to analysts and team membersPartner with managers to deliver coaching sessions and improvement plansDrive accountability and enhance performance standardsData Analysis ReportingAnalyze customer data| QA results| and performance trendsPrepare and present actionable insights and dashboards for stakeholdersSupport decision-making through data-driven recommendationsContinuous ImprovementCollaborate with cross-functional teams to identify| test| and implement process improvementsContribute to process documentation| SOPs| and quality standardsSupport initiatives focused on operational excellence and customer outcomesCompliance Risk ManagementEnsure adherence to regulatory| compliance| and internal risk standardsParticipate in internal and external auditsIdentify and escalate potential control gaps and compliance risksRequired QualificationsExperience510 years of experience in Quality Assurance| Operations| or RiskControl rolesExperience in financial services| insurance| or pensions (preferred)EducationBachelors degree in Business| Finance| Analytics| or related fieldTechnical SkillsStrong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platformsUnderstanding of quality frameworks| audit processes| and controls
Essential Skills: Manual Tester
Skills: Manual Testing Processes and Management~Functional Testing
Experience Required: 6-8
Top 3 Required Skills:
1. Strong experience in manual testing methodologies
2. Ability to analyze requirements and create test cases
3. Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)
Top 3 Preferred Skills:
1. Experience in financial services / insurance domain
2. Strong documentation and reporting skills
3. Understanding of SDLC and Agile methodologies
Education Requirements:
• Bachelor's degree in Computer Science, Information Technology, Business, or related field
Years of Experience:
• 5-10+ years in Manual Testing / Quality Assurance, Project Code :

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