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Customer Service Quality Analyst Jobs (NOW HIRING)

Product Quality Analyst Remote (U.S.) * Las Vegas, NV candidates preferred * Full-time Salary: $125 ... Our Terms of Service are available at www.peoplelift.com. Powered by JazzHR DCW80EHfty

We have a position with our direct client who are looking for a QA and your resumes seems to be a ... services to its clients. With more than 11 branch offices across US, Systems America is committed ...

InterSources Inc is a Small, Woman, and Minority-Owned Business Enterprise specializing in IT Consulting Services. They are seeking a skilled Quality Analyst to analyze user requirements, develop ...

We are looking for a Quality Analyst located in Scott, Louisiana to support our manufacturing ... Package and ship samples to customers and other ChampionX/SLB facilities. * Maintain a clean, safe ...

Collaborate with Supplier Quality Engineer to ensure supplier compliance with company and customer ... Analytical thinking with hands-on problem-solving capability * Ability to perform physical product ...

... anticipate our customer's and partner's needs and solve their challenges. Being part of Zebra ... We offer community service days, in addition to the traditional insurances, compensation, parental ...

... anticipate our customer's and partner's needs and solve their challenges. Being part of Zebra ... We offer community service days, in addition to the traditional insurances, compensation, parental ...

... reach customers. This is an excellent opportunity for recent graduates or early-career ... Experience performing inspections, testing, or data analysis * Knowledge of quality standards and ...

... analyze service data, quality trends, reliability performance, warranty drivers, and customer ... impacting issues. · Working knowledge of Quality Management Systems, NCR/CAPA processes, document ...

We care for our customers, each other and Dane Street. It is the responsibility for all of us to ... Supply and support their own internet services. Maintaining an uninterrupted internet connection is ...

This role provides advanced analytical expertise, cross-functional collaboration, and operational support to drive improvements in clinical quality, customer experience, pharmacy measures, and ...

Demonstrated ability to analyze service data, quality trends, reliability performance, warranty drivers, and customer-impacting issues. Working knowledge of Quality Management Systems, NCR/CAPA ...

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Customer Service Quality Analyst information

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$14

$29

$48

How much do customer service quality analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service quality analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service quality analyst, and why are they important?

To thrive as a Customer Service Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or quality assurance, often supported by a relevant degree or certification. Familiarity with quality monitoring tools, CRM systems, and data analysis software is typically required. Excellent communication, critical thinking, and the ability to provide constructive feedback are standout soft skills in this role. These skills ensure accurate evaluation of customer interactions, drive continuous improvement, and uphold high service standards within the organization.

What is the difference between Customer Service Quality Analyst vs Customer Support Specialist?

AspectCustomer Service Quality AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; sometimes certifications in quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, analyzing call recordings and customer feedbackCall centers, retail, or online support channels
Employer & Industry UsageUsed across industries to improve service qualityCommon in retail, telecom, and tech sectors
Search & Comparison IntentFocuses on quality analysis and improvementFocuses on direct customer interaction and support

The main difference is that Customer Service Quality Analysts evaluate and improve service quality through data analysis, while Customer Support Specialists handle direct customer interactions. Both roles are essential in customer service but serve different functions within organizations.

How does a customer service quality analyst typically collaborate with customer service agents and management?

Customer Service Quality Analysts regularly work with both customer service agents and management to monitor and improve service standards. They review recorded interactions, provide constructive feedback to agents, and suggest targeted training or process improvements. By sharing insights from data analysis and customer feedback, they help management identify trends and implement strategic changes. This collaborative environment fosters continuous improvement and ensures alignment between frontline staff and organizational goals.

What is a customer service quality analyst?

Customer Service Quality Analysts are professionals responsible for evaluating and improving the quality of customer service interactions within a company. They monitor calls, emails, and chat interactions to ensure representatives meet company standards and provide excellent service. Analysts identify areas for improvement, provide feedback to customer service agents, and help develop training programs to enhance service quality. Their work helps maintain customer satisfaction and supports continuous improvement in customer service teams.
More about Customer Service Quality Analyst jobs
What cities are hiring for Customer Service Quality Analyst jobs? Cities with the most Customer Service Quality Analyst job openings:
What states have the most Customer Service Quality Analyst jobs? States with the most job openings for Customer Service Quality Analyst jobs include:
Infographic showing various Customer Service Quality Analyst job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Hybrid job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Product Quality Analyst

PeopleLift

Las Vegas, NV • On-site

Other

Posted 4 days ago


Job description

Product Quality Analyst

Remote (U.S.)  •  Las Vegas, NV candidates preferred  •  Full-time

Salary: $125,000 – $135,000 per year, plus benefits

About the Role
Our client is hiring a Product Quality Analyst to help answer two questions on every release: are we building the right thing, and does what we built actually work? It's a role that combines product coordination with hands-on quality assurance, so you'll spend your time both digging into product data and making sure features hold up before they reach users.
If you like working with data and you have the patience to test things thoroughly, this is a good fit. You'll work closely with product managers, engineers, and designers throughout the product cycle, and your input will shape both what gets built and how it ships.

Location & Compensation

  • Remote-first: This is a fully remote role open to candidates based in the United States. We have a strong preference for candidates who reside in the Las Vegas, NV area to support occasional on-site team collaboration.
  • Salary range: $125,000 – $135,000 per year, commensurate with experience, plus a comprehensive benefits package.
  • What you need: Reliable high-speed internet and a distraction-minimized workspace.
What You'll Do

Product Analysis

  • Analyze product metrics, user behavior, and adoption data to identify trends, gaps, and opportunities.
  • Build and maintain dashboards and reports that inform roadmap and prioritization decisions.
  • Translate business and user needs into clear, testable requirements and acceptance criteria.
  • Help design, run, and interpret A/B tests and feature experiments.

Quality Assurance

  • Write, execute, and maintain test cases and test plans across web and/or mobile products.
  • Perform functional, regression, and exploratory testing to catch defects before release.
  • Log, track, and prioritize bugs, and verify fixes through to resolution.
  • Coordinate the QA process across the team, including test coverage, schedules, and release-readiness sign-off.

Cross-Functional Partnership

  • Work with engineering and product to keep what users need aligned with what actually ships.
  • Serve as a quality and data advocate in planning, standups, and release reviews.
What You Bring
  • 5+ years of experience in a product analyst, QA, project coordinator, or closely related role.
  • Strong analytical skills and comfort working with data (SQL, spreadsheets, or analytics tools such as Amplitude, Mixpanel, Google Analytics, or Looker).
  • Hands-on QA/testing experience, including writing test cases and using bug-tracking tools such as Jira.
  • Sharp attention to detail paired with clear written and verbal communication.
  • Ability to manage priorities across both analysis and testing workstreams.

Nice to Have

  • Familiarity with test automation concepts or tools.
  • Experience in data technology, SaaS, or a related industry.
  • Bachelor's degree in a related field, or equivalent practical experience.
Why Join
  • Compensation: Pay is competitive and posted up front, with a full benefits package.
  • Flexibility: The team works remotely, with real flexibility in how you structure your day.
  • Impact: You'll have a voice across the whole product cycle, not just at the end of it.
  • People: You'll join a small, collaborative team that cares about doing careful work.
How to Apply

If this sounds like your kind of role, send your resume along with a short note about why it caught your eye. Every application gets reviewed, and we'll reach out to the candidates whose background fits what the team needs.

Equal Opportunity Employer
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Our client complies with applicable federal, state, and local employment laws, including Nevada's pay transparency and equal pay provisions. Reasonable accommodations are available to applicants with disabilities throughout the hiring process; please contact us to request one. Employment is contingent on verification of eligibility to work in the United States.


 

Our client is an EEOC Employer and encourages all minority groups to apply.

By applying to this job, as part of our typical recruiting process, from time to time, we may contact you regarding positions that we feel are a good fit for you or engage with you during the recruiting process via SMS text message. Message and data rates may apply, depending on your mobile phone service plan. At any time you can get more help by replying HELP to these texts, or you can opt-out completely by replying STOP. Our Terms of Service are available at www.peoplelift.com.

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