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Customer Service Quality Analyst Jobs (NOW HIRING)

eimagine

Software Quality Analyst

Indianapolis, IN · On-site

We are seeking a Software Quality Analyst who will be responsible for defining, reviewing, and ... Executes test plans for eimagine projects and customer deliverables. * Uses project management ...

Customer Service

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Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance goals. * Work collaboratively with Loss Mitigation, Bankruptcy, Foreclosure, Customer Service, and ...

US Bank

Quality Analyst 2

Milwaukee, WI · Hybrid

$22.50 - $30/hr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Join a collaborative team focused on delivering exceptional service and operational excellence. In ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance goals. * Work collaboratively with Loss Mitigation, Bankruptcy, Foreclosure, Customer Service, and ...

eimagine

Software Quality Analyst

Indianapolis, IN · On-site

We are seeking a Software Quality Analyst who will be responsible for defining, reviewing, and ... Executes test plans for eimagine projects and customer deliverables. * Uses project management ...

Senior LIFE

Overview Fast-growing Senior Program seeks experienced REGIONAL QUALITY ANALYST PACE Consulting ... Organizing in-service training and educational materials for the QAPI teams, in partnership with ...

CAPTRUST

Data Quality Analyst

Raleigh, NC · On-site

Experience working with CRM systems (e.g. Microsoft Dynamics) * Excellent communication and ... We make it a priority to hire those who have a commitment to service, a real interest in other ...

Curant Health

Data Quality Analyst

Smyrna, GA · On-site

... day through excellent customer service, personalized care, accountability, innovation, and ... Position Summary Curant Health is seeking a highly skilled Data Quality Analyst with strong ...

Caresoft Inc.

Lab Quality Analyst

Rochester, NY · On-site

$25/hr

Title: Lab Quality Analyst Duration 12 Months Location: Rochester NY Schedule: 2-week rotations ... ensure Quality and customer expectations are met prior to final release of the product. The ...

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Customer Service Quality Analyst information

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How much do customer service quality analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer service quality analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What is a customer service quality analyst?

Customer Service Quality Analysts are professionals responsible for evaluating and improving the quality of customer service interactions within a company. They monitor calls, emails, and chat interactions to ensure representatives meet company standards and provide excellent service. Analysts identify areas for improvement, provide feedback to customer service agents, and help develop training programs to enhance service quality. Their work helps maintain customer satisfaction and supports continuous improvement in customer service teams.

How does a customer service quality analyst typically collaborate with customer service agents and management?

Customer Service Quality Analysts regularly work with both customer service agents and management to monitor and improve service standards. They review recorded interactions, provide constructive feedback to agents, and suggest targeted training or process improvements. By sharing insights from data analysis and customer feedback, they help management identify trends and implement strategic changes. This collaborative environment fosters continuous improvement and ensures alignment between frontline staff and organizational goals.

What are the key skills and qualifications needed to thrive as a customer service quality analyst, and why are they important?

To thrive as a Customer Service Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or quality assurance, often supported by a relevant degree or certification. Familiarity with quality monitoring tools, CRM systems, and data analysis software is typically required. Excellent communication, critical thinking, and the ability to provide constructive feedback are standout soft skills in this role. These skills ensure accurate evaluation of customer interactions, drive continuous improvement, and uphold high service standards within the organization.

What is the difference between Customer Service Quality Analyst vs Customer Support Specialist?

AspectCustomer Service Quality AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; sometimes certifications in quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, analyzing call recordings and customer feedbackCall centers, retail, or online support channels
Employer & Industry UsageUsed across industries to improve service qualityCommon in retail, telecom, and tech sectors
Search & Comparison IntentFocuses on quality analysis and improvementFocuses on direct customer interaction and support

The main difference is that Customer Service Quality Analysts evaluate and improve service quality through data analysis, while Customer Support Specialists handle direct customer interactions. Both roles are essential in customer service but serve different functions within organizations.

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Customer Service Quality Analyst jobs near you
Infographic showing various Customer Service Quality Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Software Quality Analyst

Indianapolis, IN • On-site

eimagine
IT Services • 11 - 50 employees
Learn more about eimagineexternal

Full-time

Re-posted 18 days ago

Job description

Overview
At eimagine, we know that your best work happens when you live your best life and share your unique talents, so we do everything we can to be intentional in a remote enabled environment to make that possible. Recognized as a Best Places to Work since 2015, we are a team of humbly confident people who are proud of their craft, continuous learners, and have been known to cheer loudly for our teammates. For over 24 years we have been helping clients navigate technology and business change, while staying committed to delivering value & outcomes that enables their success.
We are seeking a Software Quality Analyst who will be responsible for defining, reviewing, and executing test cases and defect creation and tracking them through to resolution. Are you ready to eimagine better and partner with our clients to create business value through IT solutions?
Description of Duties:
  • Collaborates closely with software engineers and business analysts to comprehend the functional and technical design aspects of applications.
  • Collaborates with external non-eimagine team members as required to ensure seamless project execution.
  • Assists in creating test cases, test scripts including mapping requirements to unit, integration, and system tests.
  • Conducts thorough reviews of user interfaces to ensure conformity and optimal functionality.
  • Performs test case executions within designated functional areas of the project.
  • Investigates reported issues by reproducing them and conducting thorough bug investigations.
  • Identifies, isolates, documents, and meticulously tracks bugs until resolution is achieved.
  • Ensures the maintenance of exceptional quality standards for all projects delivered to customers.
  • Executes test plans for eimagine projects and customer deliverables.
  • Uses project management tools and processes to record and track executed test scripts.
  • Identifies and report bugs, defects, and other software issues, including investigation and triage.
  • Provides input on user stories' acceptance criteria in collaboration with product owners and the development team.
  • Acts as liaison to the Project Manager (PM), QA Director, QA Manager and People Solutions for any personnel or project issues.
  • Contributes to improvement initiatives and growth of our quality assurance practices and delivery team.

Desired Skills & Experience
  • 3+ Years in a functional or technical role related to software delivery, testing, or software maintenance / support
  • Previous consulting experience preferred
  • 1 ISTQB Foundation Level Certification preferred
  • Experience with regression, load, unit, and system testing is essential
  • Demonstrated ability to independently manage and deliver project requirements
  • Confident in making decisions, accurate, detailed-oriented and able to problem solve/analyze.
  • Excellent interpersonal, listening, written, and verbal communication skills along with basic project management abilities

Education
Bachelor's degree in information technology, computer science or equivalent job-related experience required.

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