Fast-growing Senior Program seeks experienced REGIONAL QUALITY ANALYST PACE Consulting Solutions is ... Organizing in-service training and educational materials for the QAPI teams, in partnership with ...
Fast-growing Senior Program seeks experienced REGIONAL QUALITY ANALYST PACE Consulting Solutions is ... Organizing in-service training and educational materials for the QAPI teams, in partnership with ...
Quality Analyst will work in an industrial environment and support solving complex problems related ... Interact with internal, external, and government customers to provide quality metrics data. * Work ...
Quality Analyst will work in an industrial environment and support solving complex problems related ... Interact with internal, external, and government customers to provide quality metrics data. * Work ...
Software Quality Analyst
Indianapolis, IN · On-site
We are seeking a Software Quality Analyst who will be responsible for defining, reviewing, and ... Executes test plans for eimagine projects and customer deliverables. * Uses project management ...
Software Quality Analyst
Indianapolis, IN · On-site
We are seeking a Software Quality Analyst who will be responsible for defining, reviewing, and ... Executes test plans for eimagine projects and customer deliverables. * Uses project management ...
In this role, you will help make sure our processes, systems, and customer interactions are working correctly and meeting quality standards. Responsibilities Check if systems and processes are ...
In this role, you will help make sure our processes, systems, and customer interactions are working correctly and meeting quality standards. Responsibilities Check if systems and processes are ...
Sr. Quality Analyst
Syracuse, NY · On-site
... services to its clients. In the United States and Canada, Trigyn has office locations in Edison ... We have a new requirement for a Senior Quality Analyst assignment with one of our Insurance clients.
Sr. Quality Analyst
Syracuse, NY · On-site
... services to its clients. In the United States and Canada, Trigyn has office locations in Edison ... We have a new requirement for a Senior Quality Analyst assignment with one of our Insurance clients.
We are seeking a Software Quality Analyst who will be responsible for defining, reviewing, and ... Executes test plans for eimagine projects and customer deliverables. * Uses project management ...
We are seeking a Software Quality Analyst who will be responsible for defining, reviewing, and ... Executes test plans for eimagine projects and customer deliverables. * Uses project management ...
Associate Quality Analyst
Cincinnati, OH · On-site
$23 - $26/hr
... analytical tests. * Adheres to safety rules and procedures. * Performs tasks and procedures ... Customer Focus * Technical Learning and Problem Solving * Approachability and Creativity
Quick apply
Associate Quality Analyst
Cincinnati, OH · On-site
$23 - $26/hr
... analytical tests. * Adheres to safety rules and procedures. * Performs tasks and procedures ... Customer Focus * Technical Learning and Problem Solving * Approachability and Creativity
CODING QUALITY ANALYST
Atlanta, GA · On-site
Constantly expanding the quality and reach of our care to our patients and communities creates even ... Completes account reviews as needed from Revenue Integrity, Patient Financial Services, Data ...
CODING QUALITY ANALYST
Atlanta, GA · On-site
Constantly expanding the quality and reach of our care to our patients and communities creates even ... Completes account reviews as needed from Revenue Integrity, Patient Financial Services, Data ...
Quality Analyst Sr.
Oklahoma City, OK · On-site
THE WORK Supports development of quality plans and procedures in accordance with customer ... Initiates, reviews, analyzes and reports on quality-related data/metrics from production, service ...
Quality Analyst Sr.
Oklahoma City, OK · On-site
THE WORK Supports development of quality plans and procedures in accordance with customer ... Initiates, reviews, analyzes and reports on quality-related data/metrics from production, service ...
Work with department leadership, Quality Analyst, training teams, Commercial Operations Specialist, and all other business partners that interact with Customer Service to document and maintain ...
Work with department leadership, Quality Analyst, training teams, Commercial Operations Specialist, and all other business partners that interact with Customer Service to document and maintain ...
Senior Microbiology Quality Analyst
Portsmouth, NH · On-site
$20 - $27/hr
... services across the pharmaceutical, biotech, and life sciences sectors. It supports every stage of ... Senior Microbiology Quality Analyst Location: Portsmouth, NH 03801 Duration: 12 months Job Type:
Quick apply
Senior Microbiology Quality Analyst
Portsmouth, NH · On-site
$20 - $27/hr
... services across the pharmaceutical, biotech, and life sciences sectors. It supports every stage of ... Senior Microbiology Quality Analyst Location: Portsmouth, NH 03801 Duration: 12 months Job Type:
Service Quality Engineer Lead
Newark, DE · On-site
$120K - $188K/yr
We are looking for a Service Quality Engineer Lead to join our Global Services organization. In ... data, analyzing trends, financial results, and customer feedback, and using those insights to ...
Service Quality Engineer Lead
Newark, DE · On-site
$120K - $188K/yr
We are looking for a Service Quality Engineer Lead to join our Global Services organization. In ... data, analyzing trends, financial results, and customer feedback, and using those insights to ...
Quality Analyst - Shipping Support
Franklin, IN · On-site
$25 - $29.15/hr
Support customer claims process and co-ordinate between shipping office and claims analyst team ... services and support. Dexian connects the right talent and the right technology with the right ...
Quality Analyst - Shipping Support
Franklin, IN · On-site
$25 - $29.15/hr
Support customer claims process and co-ordinate between shipping office and claims analyst team ... services and support. Dexian connects the right talent and the right technology with the right ...
Quality Assurance and Analysis: * Conduct manual quality analysis of model results. * Recognize ... bug tracking, and customer pain points to be reviewed by the User Experience Research team.
Quality Assurance and Analysis: * Conduct manual quality analysis of model results. * Recognize ... bug tracking, and customer pain points to be reviewed by the User Experience Research team.
Quality Analyst Sr.
Oklahoma City, OK · On-site
$73K - $130K/yr
THE WORK Supports development of quality plans and procedures in accordance with customer ... Initiates, reviews, analyzes and reports on quality-related data/metrics from production, service ...
Quality Analyst Sr.
Oklahoma City, OK · On-site
$73K - $130K/yr
THE WORK Supports development of quality plans and procedures in accordance with customer ... Initiates, reviews, analyzes and reports on quality-related data/metrics from production, service ...
Coding Quality Analyst
Plymouth, MN · On-site
$23.89 - $42.69/hr
The Coding Quality Analyst position is full time 40hours/week Monday - Friday. Employees are ... internet service Soft Skills: * Strong oral and written communication skills * Strong ...
Coding Quality Analyst
Plymouth, MN · On-site
$23.89 - $42.69/hr
The Coding Quality Analyst position is full time 40hours/week Monday - Friday. Employees are ... internet service Soft Skills: * Strong oral and written communication skills * Strong ...
This high-impact role focuses on training effectiveness, quality assurance, and performance analytics to improve service delivery, compliance, and patient experience. The Analyst collects and ...
This high-impact role focuses on training effectiveness, quality assurance, and performance analytics to improve service delivery, compliance, and patient experience. The Analyst collects and ...
Our diverse portfolio of capabilities and extensive customer base allows our employees countless ... We are seeking a Senior Production/Quality Analyst who will support missile production efforts. In ...
Our diverse portfolio of capabilities and extensive customer base allows our employees countless ... We are seeking a Senior Production/Quality Analyst who will support missile production efforts. In ...
Quality Manager
Goshen, IN · On-site
Design and implement robust processes, procedures, and controls to ensure product and service quality meet or exceed customer expectations. * Collect, analyze, and report on quality data to identify ...
Quality Manager
Goshen, IN · On-site
Design and implement robust processes, procedures, and controls to ensure product and service quality meet or exceed customer expectations. * Collect, analyze, and report on quality data to identify ...
Company Description Logical Paradigm Information Technology And Services 11-50 Employees www.logicalparadigm.com 150 Elden Street, Herndon, VA As a Quality Analyst You Will Be Responsible For
Company Description Logical Paradigm Information Technology And Services 11-50 Employees www.logicalparadigm.com 150 Elden Street, Herndon, VA As a Quality Analyst You Will Be Responsible For
Customer Service Quality Analyst information
See salary details
$14.90 - $17.94
11% of jobs
$20.68 is the 25th percentile. Wages below this are outliers.
$17.94 - $20.98
16% of jobs
$20.98 - $24.02
16% of jobs
The median wage is $25.54 / hr.
$24.02 - $27.05
15% of jobs
$27.05 - $30.09
11% of jobs
$32.29 is the 75th percentile. Wages above this are outliers.
$30.09 - $33.13
10% of jobs
$33.13 - $36.17
4% of jobs
$36.17 - $39.20
2% of jobs
$39.20 - $42.24
2% of jobs
$42.24 - $45.28
3% of jobs
$45.28 - $48.32
11% of jobs
$14
$29
$48
How much do customer service quality analyst jobs pay per hour?
As of Jun 9, 2026, the average hourly pay for customer service quality analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Service Quality Analyst, and why are they important?
To thrive as a Customer Service Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or quality assurance, often supported by a relevant degree or certification. Familiarity with quality monitoring tools, CRM systems, and data analysis software is typically required. Excellent communication, critical thinking, and the ability to provide constructive feedback are standout soft skills in this role. These skills ensure accurate evaluation of customer interactions, drive continuous improvement, and uphold high service standards within the organization.
What is the difference between Customer Service Quality Analyst vs Customer Support Specialist?
| Aspect | Customer Service Quality Analyst | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; sometimes certifications in quality assurance | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Office setting, analyzing call recordings and customer feedback | Call centers, retail, or online support channels |
| Employer & Industry Usage | Used across industries to improve service quality | Common in retail, telecom, and tech sectors |
| Search & Comparison Intent | Focuses on quality analysis and improvement | Focuses on direct customer interaction and support |
The main difference is that Customer Service Quality Analysts evaluate and improve service quality through data analysis, while Customer Support Specialists handle direct customer interactions. Both roles are essential in customer service but serve different functions within organizations.
How does a Customer Service Quality Analyst typically collaborate with customer service agents and management?
Customer Service Quality Analysts regularly work with both customer service agents and management to monitor and improve service standards. They review recorded interactions, provide constructive feedback to agents, and suggest targeted training or process improvements. By sharing insights from data analysis and customer feedback, they help management identify trends and implement strategic changes. This collaborative environment fosters continuous improvement and ensures alignment between frontline staff and organizational goals.
What are Customer Service Quality Analysts?
Customer Service Quality Analysts are professionals responsible for evaluating and improving the quality of customer service interactions within a company. They monitor calls, emails, and chat interactions to ensure representatives meet company standards and provide excellent service. Analysts identify areas for improvement, provide feedback to customer service agents, and help develop training programs to enhance service quality. Their work helps maintain customer satisfaction and supports continuous improvement in customer service teams.
More about Customer Service Quality Analyst jobs
What cities are hiring for Customer Service Quality Analyst jobs? Cities with the most Customer Service Quality Analyst job openings:
What states have the most Customer Service Quality Analyst jobs? States with the most job openings for Customer Service Quality Analyst jobs include:
What job categories do people searching Customer Service Quality Analyst jobs look for? The top searched job categories for Customer Service Quality Analyst jobs are:
Full-time
Posted 11 days ago
Job description
Fast-growing Senior Program seeks experienced REGIONAL QUALITY ANALYST
PACE Consulting Solutions is seeking a passionate, hardworking and innovative Regional Quality Analyst to join our team. This versatile professional will work in conjunction with the Medical Director and Quality Analyst Director to identify areas for improvement and work with staff to ensure the utmost QAPI processes throughout our programs.
Day-to-day responsibilities will stretch across a variety of departments and include:
- Participating in comprehensive annual reviews for QI programs, in conjunction with senior-level medical and QA management
- Evaluating routine QI reports, activities and performance, including monthly quality reports, Level II incident reports and National PACE Association data collection
- Monitoring, analyzing and reporting on member care outcomes and satisfaction, as it relates to QAPI initiatives
- Training QA Coordinators and respective teams for CMS facilitated conference calls and related activities
- Participating in mock audits and providing input and education to QA Coordinators/interdisciplinary teams based on those interactions
- Organizing in-service training and educational materials for the QAPI teams, in partnership with the QA Director
- Identifying and communicating improvement opportunities surrounding the quality management process, systems and standards, while ensuring all regulations/guidelines are being adhered to
Given the nature of this role, applicants should be strong problem solvers with an ability to think quickly and analytically.
Candidates must have 5+ years of experience in health care management, plus at least 2 years of work in a QA/QI-related role. PACE experience is preferred. Additionally, applicants must have a BS in a health-related field; a master’s degree is preferred, though not required.
EOE