Customer Service Quality Analyst Jobs (NOW HIRING)

Performance Quality Analyst I

Carelon Medical Benefit Management- Outpatient Rehab Team

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Alternate locations may be considered if candidates reside within a commuting distance from an office

• Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Carelon, a proud member of the Elevance Health family of companies, is a healthcare services organization that takes a whole-health approach to making care more integrated, personalized, and affordable. We put people at the center-connecting physical, behavioral, social, and pharmacy services, along with clinical expertise, research, operations, and advanced technology to help care work better, together.
Among us are specialty-care physicians, nurse practitioners, pharmacists, engineers, data scientists, and other dedicated and caring health professionals. While our roles may differ, our purpose is shared: to make a positive impact on whole health.

The Performance Quality Analyst I will be responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise.

How you will make an impact:

• Analyze data and develop performance reports to support departmental goals and objectives.

• Document data results, record findings, and recommend appropriate corrective actions.

• Monitor and track the impact of improvement efforts on management, clinical staff, and associate performance to ensure alignment with strategic goals.

• Provide administrative support to the management team and assist in coordinating department events and activities.

Minimum Requirements:

• Requires a BS/BA; 2+ years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector); or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), strongly preferred.

• Process improvement experience is strongly preferred.

• Experience with Workday/Genesys or similiar HRIS systems.

• Experience in an administrative position collaborating with multiple teams preferred.

• Experience working in a healthcare or clinical setting.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $24.75 to $30.94

Locations: Illinois

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.