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Customer Service Quality Analyst Jobs (NOW HIRING)

Lead investigations of quality issues, non-conformances, customer complaints, and process ... services and customized solutions in the aerospace field. Our shared values and learning-based ...

Water Quality Analyst

Spokane, WA · On-site

$59K - $98K/yr

Samples water at customer sites and tests samples. Manages special projects and assignments related ... If you do not have access to a computer, please notify Civil Service so that one may be provided.

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$34K - $50K/yr

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

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... Services company, is seeking a ServiceNow Quality Analyst Analyst support KABS and our government ... Work will be performed at the client's facility or customer approved remote locations during ...

Quality Analyst II

Mesa, AZ · On-site

$25.05 - $27.55/hr

Description The Quality Analyst II supports the Quality department by performing inspections on ... Interpret blueprints, GD&T, and customer specifications * Document inspection results and non ...

Research and resolve management and employee questions related to quality requirements; assist with customer feedback investigations and coordinate appropriate responses. * Analyze operational ...

... Services, and other Federal Civilian Agencies as needed. This position requires knowledge of ... Willingness to travel to the Woodlawn (Baltimore), MD facility as needed to meet with customer Do ...

Minimum of 2-3 years of experience in home health, rehab services, clinical documentation review, quality assurance, compliance, or healthcare analytics preferred. * Experience with HCHB/PointCare.

Y-Tech Services Inc Regular PRIMARY FUNCTION The Quality Control Analyst Senior supports all ... Customer and QAE interface. * Quality Control Verifications (QCV). * Safety of flight inspections ...

NY · On-site

... and services, and space and defense hardware manufacturing. With its mission of Space Access ... Support Inspectors in reviewing customer deliverables for conformance. * Compile, record, and ...

NY · On-site

JR109576Y-Tech Services IncRegular**PRIMARY FUNCTION**The Quality Control Analyst Senior supports ... Customer and QAE interface.* Quality Control Verifications (QCV).* Safety of flight inspections for ...

Guidewire PolicyCenter QA Engineer Overview / Summary We are seeking an experienced Guidewire QA ... At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can ...

Showing results 21-40

Customer Service Quality Analyst information

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$14

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$48

How much do customer service quality analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer service quality analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What is a customer service quality analyst?

Customer Service Quality Analysts are professionals responsible for evaluating and improving the quality of customer service interactions within a company. They monitor calls, emails, and chat interactions to ensure representatives meet company standards and provide excellent service. Analysts identify areas for improvement, provide feedback to customer service agents, and help develop training programs to enhance service quality. Their work helps maintain customer satisfaction and supports continuous improvement in customer service teams.

How does a customer service quality analyst typically collaborate with customer service agents and management?

Customer Service Quality Analysts regularly work with both customer service agents and management to monitor and improve service standards. They review recorded interactions, provide constructive feedback to agents, and suggest targeted training or process improvements. By sharing insights from data analysis and customer feedback, they help management identify trends and implement strategic changes. This collaborative environment fosters continuous improvement and ensures alignment between frontline staff and organizational goals.

What are the key skills and qualifications needed to thrive as a customer service quality analyst, and why are they important?

To thrive as a Customer Service Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or quality assurance, often supported by a relevant degree or certification. Familiarity with quality monitoring tools, CRM systems, and data analysis software is typically required. Excellent communication, critical thinking, and the ability to provide constructive feedback are standout soft skills in this role. These skills ensure accurate evaluation of customer interactions, drive continuous improvement, and uphold high service standards within the organization.

What is the difference between Customer Service Quality Analyst vs Customer Support Specialist?

AspectCustomer Service Quality AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; sometimes certifications in quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, analyzing call recordings and customer feedbackCall centers, retail, or online support channels
Employer & Industry UsageUsed across industries to improve service qualityCommon in retail, telecom, and tech sectors
Search & Comparison IntentFocuses on quality analysis and improvementFocuses on direct customer interaction and support

The main difference is that Customer Service Quality Analysts evaluate and improve service quality through data analysis, while Customer Support Specialists handle direct customer interactions. Both roles are essential in customer service but serve different functions within organizations.

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What cities are hiring for Customer Service Quality Analyst jobs?

Cities with the most Customer Service Quality Analyst job openings:

What states have the most Customer Service Quality Analyst jobs?

States with the most job openings for Customer Service Quality Analyst jobs include:

What are popular job titles related to Customer Service Quality Analyst jobs?

For Customer Service Quality Analyst jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Quality Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Quality Analyst, Senior

Stockton, CA

StandardAero
Aerospace Product and Parts Manufacturing • 5 - 10K employees

$38.87 - $43.19/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 24 days ago


StandardAero rating

8.6

Company rating: 8.6 out of 10

Based on 52 frontline employees who took The Breakroom Quiz


Job description

JOB DESCRIPTION

Senior Quality Analyst

Location: Stockton, California

Build an Aviation Career You’re Proud Of

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.

The Senior Quality Analyst is responsible for ensuring compliance with quality management systems, regulatory requirements, and internal quality standards. This role leads quality investigations, root cause analysis, corrective and preventive actions (CAPA), audits, process improvements, and continuous improvement initiatives to support operational excellence and customer satisfaction.

What You'll Do

  • Lead investigations of quality issues, non-conformances, customer complaints, and process deviations.
  • Perform root cause analysis utilizing methodologies such as 5 Whys, Fishbone, FMEA, and other problem-solving tools.
  • Develop, implement, and monitor Corrective and Preventive Actions (CAPA) to ensure sustainable resolutions.
  • Analyze quality metrics, trends, and key performance indicators (KPIs) to identify improvement opportunities.
  • Conduct internal audits and support external, customer, and regulatory audits.
  • Ensure compliance with applicable quality standards, regulations, and company procedures.
  • Review and maintain quality documentation, procedures, work instructions, and records.
  • Collaborate with Operations, Engineering, Supply Chain, and Production teams to improve product and process quality.
  • Support risk assessments, process validations, and continuous improvement initiatives.
  • Provide guidance and mentorship to junior quality personnel and cross-functional teams.
  • Participate in management reviews and quality system improvement activities.
  • Assist with supplier quality evaluations and corrective action management as required.

Basic Qualifications

  • Bachelor's degree in Quality, Engineering, Manufacturing, Industrial Technology, or a related field; equivalent experience may be considered.
  • 3+ years of experience in Quality Assurance, Quality Control, or Quality Systems.
  • 3+ years of experience conducting root cause investigations and leading CAPA activities.
  • Experience utilizing Quality Management Systems (QMS) and continuous improvement methodologies to support quality, compliance, and operational improvement initiatives.

  • Ability to remain in a stationary position for extended periods (e.g., 2+ hours) during inspections and documentation tasks, with or without reasonable accommodation

  • Ability to lift up to 25 lbs and perform tasks requiring prolonged sitting and/or standing throughout the workday, with or without reasonable accommodation

Desired Skills

  • Oversee and coordinate employee training qualifications / certifications
  • Experience supporting regulated industries such as Aerospace, Manufacturing, Automotive, Medical Device, or Industrial Operations.
  • Working knowledge of ISO 9001, AS9100, AS9110, FAA regulations, or other applicable quality standards.
  • Experience with Lean Manufacturing, Six Sigma, or Continuous Improvement methodologies.
  • Quality certifications such as CQE, CQA, Six Sigma Green Belt, or Black Belt preferred.

Salary Range: $80,856 - $89,840/yearly

Benefits that make life better:

  • Comprehensive Health and Dental insurance
  • 401K with 100% company match; up to 5%
  • Paid Time Off starting on day one
  • Bonus opportunities
  • Health & Dental Care Flexible Spending Accounts
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities

ABOUT US

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.


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