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Customer Service Quality Analyst Jobs (NOW HIRING)

... Quality Analyst to support a long-term contract with the US Patent and Trademark Office (USPTO ... customer service work). * Personnel must possess administrative and project management skills. The ...

Quality Analyst Location: Parsippany NJ Who We Are: Ipsos is one of the world's largest research ... The Innovation Service Line guides clients throughout the innovation journey as they develop and ...

Help with data collection and collaborate with Infection Preventionist Clinical Quality Analyst manages the Hospital IQR Program- quality data reporting program for inpatient hospital services ...

Quality Analyst - Journeyman

Mclean, VA ยท On-site

$90K - $130K/hr

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges ... From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to ...

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges ... From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to ...

Call Quality Analyst

Loveland, CO ยท On-site

$60K - $75K/yr

Job Purpose/Overview The Customer Support Call Quality Analyst delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support via the ...

... analyses are conducted properly and on time. * Monitor key quality metrics (PPM, scrap, rework ... service-preferably in the appliance, HVAC, or plumbing industry. * Experience working with SAP/CRM ...

Quality Analyst, Senior

Stockton, CA ยท On-site

$80K - $89K/yr

Lead investigations of quality issues, non-conformances, customer complaints, and process ... services and customized solutions in the aerospace field. Our shared values and learning-based ...

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ...

... between services. * Security Fundamentals: Evaluate web applications against core security ... customer relationships. Here are a few ways to get to know our work in healthcare: * Learn about ...

Product Quality Analyst Location: Sylmar, CA Duration: 6 Months 100% Onsite Summary: We are seeking ... Identify trends in customer complaints and contribute to product and service improvements * Act as ...

Quality Analyst II

Mesa, AZ ยท On-site

$25.05 - $27.55/hr

Description The Quality Analyst II supports the Quality department by performing inspections on ... Interpret blueprints, GD&T, and customer specifications * Document inspection results and non ...

Clinic Quality Analyst

Evansville, IN ยท On-site

$26.04 - $36.45/hr

The Clinic Quality Improvement Analyst serves as a key resource to the Deaconess Clinic Quality ... Three (3) years of healthcare related clinical and customer service experience * Ambulatory ...

Showing results 21-40

Customer Service Quality Analyst information

See salary details

$14

$29

$48

How much do customer service quality analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service quality analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service quality analyst, and why are they important?

To thrive as a Customer Service Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or quality assurance, often supported by a relevant degree or certification. Familiarity with quality monitoring tools, CRM systems, and data analysis software is typically required. Excellent communication, critical thinking, and the ability to provide constructive feedback are standout soft skills in this role. These skills ensure accurate evaluation of customer interactions, drive continuous improvement, and uphold high service standards within the organization.

What is the difference between Customer Service Quality Analyst vs Customer Support Specialist?

AspectCustomer Service Quality AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; sometimes certifications in quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, analyzing call recordings and customer feedbackCall centers, retail, or online support channels
Employer & Industry UsageUsed across industries to improve service qualityCommon in retail, telecom, and tech sectors
Search & Comparison IntentFocuses on quality analysis and improvementFocuses on direct customer interaction and support

The main difference is that Customer Service Quality Analysts evaluate and improve service quality through data analysis, while Customer Support Specialists handle direct customer interactions. Both roles are essential in customer service but serve different functions within organizations.

How does a customer service quality analyst typically collaborate with customer service agents and management?

Customer Service Quality Analysts regularly work with both customer service agents and management to monitor and improve service standards. They review recorded interactions, provide constructive feedback to agents, and suggest targeted training or process improvements. By sharing insights from data analysis and customer feedback, they help management identify trends and implement strategic changes. This collaborative environment fosters continuous improvement and ensures alignment between frontline staff and organizational goals.

What is a customer service quality analyst?

Customer Service Quality Analysts are professionals responsible for evaluating and improving the quality of customer service interactions within a company. They monitor calls, emails, and chat interactions to ensure representatives meet company standards and provide excellent service. Analysts identify areas for improvement, provide feedback to customer service agents, and help develop training programs to enhance service quality. Their work helps maintain customer satisfaction and supports continuous improvement in customer service teams.
More about Customer Service Quality Analyst jobs
What cities are hiring for Customer Service Quality Analyst jobs? Cities with the most Customer Service Quality Analyst job openings:
What states have the most Customer Service Quality Analyst jobs? States with the most job openings for Customer Service Quality Analyst jobs include:
Infographic showing various Customer Service Quality Analyst job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Hybrid job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Quality Analyst

Leader Communications

Alexandria, VA โ€ข On-site

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Full Time

Alexandria, VA, US

Clemson, SC, US

Oklahoma City, OK, US

Raleigh, NC, US

Position Summary

LCI is seeking a dedicated Quality Analyst to support a long-term contract with the US Patent and Trademark Office (USPTO). This role is focused on ensuring the highest level of accuracy and compliance for patent submissions and intellectual property (IP) documentation. You will serve as the firm's primary authority on USPTO guidelines, leading a dedicated QC team to safeguard the integrity of legal filings. This role balances strategic process development with hands-on technical review, ensuring our patent applications are error-free and fully compliant with evolving federal regulations.

Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

  • Support the Quality Control department, providing direct supervision, mentorship, and training to staff to maintain internal and USPTO standards.
  • Oversee QC processes for all patent submissions, ensuring documents are technically sound and compliant with USPTO guidelines.
  • Develop and implement QC strategies, policies, and SOPs to enhance accuracy, operational efficiency, and regulatory compliance.
  • Perform rigorous reviews of patent applications, amendments, and IP-related documentation prior to filing.
  • Partner with patent attorneys, agents, and paralegals to resolve discrepancies and streamline the submission lifecycle.
  • Monitor key quality KPIs, identify error trends, and execute corrective action plans.
  • Stay current on USPTO policy changes and "Manual of Patent Examining Procedure" (MPEP) updates, communicating impacts to the broader team.
  • Drive process optimization initiatives within the quality assurance systems to reduce cycle times and filing errors.
  • Lead internal and external audits to ensure ongoing adherence to legal and industry standards.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

  • Bachelor's degree in a Technical field (Engineering, Science), Pre-Law, or Business Administration.
  • At least 3โ€“5 years experience in Intellectual Property (IP) quality control or patent prosecution.
  • Extensive, demonstrable experience working directly with USPTO guidelines and electronic filing systems (EFS-Web/Patent Center)
  • Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk).

Skill & Certification Requirements

  • USPTO Registered Patent Agent or USPTO Bar admission is highly preferred.
  • Deep mastery of MPEP guidelines and 37 CFR regulations.
  • Exceptional attention to detail with the ability to spot subtle legal or formatting discrepancies.
  • Strong ability to translate complex regulatory updates into actionable training for staff and attorneys.
  • Experience with IP Management Software (e.g., FoundationIP, Anaqua, or AppColl) and USPTO search databases.
  • Possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work).
  • Personnel must possess administrative and project management skills. The USPTO uses Microsoft Project Professional for all project management needs and Microsoft SharePoint for documentation version control and repository needs.
  • Staff should be skilled with these tools to electronically update project plans and upload documents to our EMS.
  • Ability to establish professional rapport, active listening, and the ability to explain complex technical matters to non-
  • technical personnel.
  • Ability to produce accurate, clear, and straightforward documentation.
  • Skilled in Microsoft Project Professional.
  • Skilled in Microsoft SharePoint for version control and repository management.
  • Ability to uphold USPTO interests and influence others by making valid, relevant points in a professional manner.
  • Must be able to see things from the customer's perspective and maintain a high standard of customer service.
  • LCI is an Equal Opportunity Employer/ Veterans/ Disabled

If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.