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Customer Service Quality Analyst Jobs (NOW HIRING)

Integritymarketing

Quality Analyst

Clearwater, FL · On-site

Quality Analyst Insurance Administrative Solutions Clearwater, FL About Insurance Administrative ... customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that ...

Bossard Americas

Quality Analyst

Cedar Falls, IA · On-site

... customer requirements and ensure proper documentation of all pertinent product quality data ... Support program to ensure the accuracy and precision of all measurement, testing, and analytical ...

HopeHealth Inc

Call Quality Analyst

Florence, SC · On-site

The Call Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure service excellence, compliance, and adherence to company standards. This position reviews ...

NTT DATA North America

Quality Analyst

NTT DATA North America is seeking a Quality Analyst to join their team in Montgomery, Alabama. The ... NTT DATA, Inc. is a trusted global innovator of business and technology services. Founded in 1988 ...

MRO Corporation

ROI Quality Analyst

Nashville, TN

$19/hr

Overview The Quality Analyst provides direct assistance to the ROI Account Manager and is ... Providing world-class customer service to patients and clients while ensuring patient privacy.

PSG Global Solutions

Quality Analyst

Gaithersburg, MD · On-site

... service levels, change the lives of the candidates we represent and partner with some of the world ... Ability to effectively present information in one-on-one and small group situations to customers ...

M&T Bank

ATM/TCR Operations & Quality Analyst

Buffalo, NY · On-site

$26 - $43.34/hr

Role Overview The ATM/TCR Operations & Quality Analyst supports day-to-day ATM and Teller Cash Recycler (TCR) operations while driving service quality and operational excellence. This role combines ...

NTT DATA Services

Enterprise Quality Analyst

Springfield, IL · On-site +1

$101K - $169K/yr

The Enterprise Quality Analyst will play a vital role in ensuring the quality and integrity of the ... About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of ...

AHMC Healthcare

Clinical Quality Analyst

Daly City, CA

$36.06 - $50/hr

Help with data collection and collaborate with Infection Preventionist Clinical Quality Analyst manages the Hospital IQR Program- quality data reporting program for inpatient hospital services ...

AHMC Healthcare

Clinical Quality Analyst

Daly City, CA · On-site

$36.06/hr

Help with data collection and collaborate with Infection Preventionist Clinical Quality Analyst manages the Hospital IQR Program- quality data reporting program for inpatient hospital services ...

ValidaTek, Inc.

Quality Analyst - Journeyman

Mclean, VA · On-site

$90K - $120K/yr

Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most ... From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to ...

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Customer Service Quality Analyst information

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How much do customer service quality analyst jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer service quality analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Quality Analyst, and why are they important?

To thrive as a Customer Service Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or quality assurance, often supported by a relevant degree or certification. Familiarity with quality monitoring tools, CRM systems, and data analysis software is typically required. Excellent communication, critical thinking, and the ability to provide constructive feedback are standout soft skills in this role. These skills ensure accurate evaluation of customer interactions, drive continuous improvement, and uphold high service standards within the organization.

What is the difference between Customer Service Quality Analyst vs Customer Support Specialist?

AspectCustomer Service Quality AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; sometimes certifications in quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, analyzing call recordings and customer feedbackCall centers, retail, or online support channels
Employer & Industry UsageUsed across industries to improve service qualityCommon in retail, telecom, and tech sectors
Search & Comparison IntentFocuses on quality analysis and improvementFocuses on direct customer interaction and support

The main difference is that Customer Service Quality Analysts evaluate and improve service quality through data analysis, while Customer Support Specialists handle direct customer interactions. Both roles are essential in customer service but serve different functions within organizations.

How does a Customer Service Quality Analyst typically collaborate with customer service agents and management?

Customer Service Quality Analysts regularly work with both customer service agents and management to monitor and improve service standards. They review recorded interactions, provide constructive feedback to agents, and suggest targeted training or process improvements. By sharing insights from data analysis and customer feedback, they help management identify trends and implement strategic changes. This collaborative environment fosters continuous improvement and ensures alignment between frontline staff and organizational goals.

What are Customer Service Quality Analysts?

Customer Service Quality Analysts are professionals responsible for evaluating and improving the quality of customer service interactions within a company. They monitor calls, emails, and chat interactions to ensure representatives meet company standards and provide excellent service. Analysts identify areas for improvement, provide feedback to customer service agents, and help develop training programs to enhance service quality. Their work helps maintain customer satisfaction and supports continuous improvement in customer service teams.
More about Customer Service Quality Analyst jobs
What cities are hiring for Customer Service Quality Analyst jobs? Cities with the most Customer Service Quality Analyst job openings:
What states have the most Customer Service Quality Analyst jobs? States with the most job openings for Customer Service Quality Analyst jobs include:
What job categories do people searching Customer Service Quality Analyst jobs look for? The top searched job categories for Customer Service Quality Analyst jobs are:
Customer Service Quality Analyst jobs near you
Infographic showing various Customer Service Quality Analyst job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Quality Analyst

Integritymarketing

Clearwater, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Quality Analyst

Insurance Administrative Solutions

Clearwater, FL

About Insurance Administrative Solutions
Insurance Administrative Solutions (IAS), an Integrity company, is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel.

Job Summary

Interface with various members of IT, Quality Assurance, Project Management, Business Analysts and Operations as well as vendors and clients to identify testing needs of the organization. The Quality Assurance Analyst will work with the QA Team on a per project basis to develop, execute test plans and run automation test scripts.

Candidate must be local. This is not a remote position, at this time.

Primary Responsibilities: (other duties may be assigned as necessary):

  • Testing in Windows, UNIX, and portal environments with traceability to requirements

  • Create, maintain, and execute test cases and scripts through coordination with QA Manager and Team, Project Managers, Developers, Stakeholders, clients and vendors

  • Familiar with automation practices and able to identify automation scripts

  • Coordinate testing with UAT including defect tracking, metrics, escalations, and coordination with client

  • Follow QA methodology and procedures

  • Work independently with minimal guidance from Manager

  • Accept and manage changing priorities and address issues swiftly and professionally

  • Act in accordance with established IAS Standard Operating Procedures

  • Maintain confidential information

Primary Skills & Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Demonstrate successful hands on experience with test planning and execution

  • Have experience creating test documentation to include plans, cases, scripts

  • Have experience with defect tracking tools, reports, and metrics

  • Have experience in working with vendors and clients

  • Conform with and abide by all regulations, policies, work procedures, instructions and all safety rules

  • Demonstrate excellent written and verbal communication skills for varying levels within the organization

  • Display flexibility with priorities within a dynamic work environment

  • Exhibit self-direction and proactive problem solving

  • Use tact when expressing ideas or opinions to respond to objections successfully. Facilitation skills are preferred

  • Possess a broad technical knowledge of business unit's systems, processes, and procedures

  • Possess knowledge of commonly used concepts, practices, and procedures within the field.

  • Possess working knowledge of Microsoft Office, especially Excel and Word.

  • Possess Microsoft SQL Server skills, ability to write T-SQL SELECT Queries easily and quickly.

  • Possess Web languages skills, basic understanding of HTML, javascript, and CSS is desired.

  • Possess knowledge of automation practices and able identify test cases to automate

  • Understanding of API's and how to use basic API Test tools. Tools such as POSTMAN and SoapUI are desired.

  • Provide leadership, coaching, and/or mentoring

  • High School diploma or GED equivalent required, Associates Degree acceptable, Bachelor's Degree preferred

  • Prefer experience in Health Insurance industry

  • Prefer experience with JIRA and TFS

  • 4+ years QA Testing experience

Benefits:

  • Medical/Dental/Vision Benefits first of the month after hire date

  • 401(k) Company matching and contributions are immediately vested

  • 15 days PTO after 90 days

  • Referral program

  • 11 Paid Holidays

  • Employee Assistance Program

  • Tuition Reimbursement

Schedule:

  • Monday to Friday

  • 37 hour work week

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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