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Customer Service Project Manager Jobs in Virginia

Modern Remodeling, Inc.

Project Manager

Manassas, VA · On-site

$50K - $65K/yr

We are looking for a Project Manager to join our Team who is knowledgeable, customer service oriented, dedicated, and hard working. The Project Manager position is responsible for converting ...

Jewett Automation, LLC

Project Manager

Richmond, VA · On-site

$90K - $135K/yr

Build Jewett Automation's brand as a customer-focused company by delivering exceptional customer service and timely responses. * Manage projects to achieve a defined schedule, scope, and budget.

Terra Stoneworks

Project Manager

Sterling, VA

$100K/yr

Excellent communication and customer service skills. * Highly organized with exceptional attention to detail. * Ability to manage multiple projects, deadlines, and priorities at once. * Strong ...

New

Windmill Building Corp

Be Seen First

Project Manager

Providence Forge, VA · On-site

... customer service. We are seeking an experienced and motivated Project Manager to oversee ... residential construction projects from groundbreaking through final completion. Position Summary ...

nLeague Services Inc

Project Manager

Mechanicsville, VA · On-site

... customers as defined in the communications plan. * Monitor progress by third-party vendors and ... Azure services: Familiarity with a wide range of Azure services, including Azure Migrate, Azure ...

American Made Signs

Project Manager

Charlottesville, VA · On-site

$19 - $22/hr

... Customer Service and/or Phones/Quoting This position will be at our Charlottesville location. There may be times that you may need to go to the Culpeper location, which you will be paid for and ...

American Made Signs

Project Manager

Charlottesville, VA · On-site

$19 - $22/hr

... Customer Service and/or Phones/Quoting This position will be at our Charlottesville location. There may be times that you may need to go to the Culpeper location, which you will be paid for and ...

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Virginia

Customer Service Project Manager information

See Virginia salary details

$36.2K

$90.1K

$113K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Virginia is $90,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $103,600.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What cities in Virginia are hiring for Customer Service Project Manager jobs?

Cities in Virginia with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $90,148 per year, or $43.3 per hour.

Restoration Project Manager

ServiceMaster NCR

Alexandria, VA • On-site

$75K - $90K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Overview

Project Managers lead our sales and estimating activities, making critical decisions that drive the success of mold remediation, fire cleaning, and other restoration service projects. They prepare and review documentation, including notes, photos, and estimates, in accordance with company policies, and communicate processes and next steps to customers in person. This role requires excellent sales abilities. We can teach industry specific skills, but familiarity with construction or other relevant home services is a plus. 

Job Responsibilities

  • Liaise with insurance personnel and clients to drive sales and execute projects for mold remediation, fire cleaning, and other restoration services.
  • Create accurate estimates using applicable software, adhering to IICRC standards and carrier audit requirements.
  • Inspect and scope jobs onsite, collaborating with team leads to determine project scope.
  • Document job details with clear, descriptive photos and notes, uploading them into the required operating system/software.
  • Communicate key job information and updates using the notes feature in the designated software.
  • Explain service processes and next steps to customers in person.
  • Manage projects to achieve client expectations, assess project risks, and incorporate feedback from clients and insurance adjusters.
  • Communicate with insurance companies and adjusters via phone and email in a timely manner, acting as a liaison.
  • Conduct quality assurance inspections post-completion, obtain client approvals, and request payments when necessary.
  • Identify marketing opportunities while working with clients and maintain relationships with assigned contacts to secure referred projects.
  • Participate in marketing events, such as trade shows, sponsored events, and membership functions.
  • Meet minimum monthly sales requirements.
  • Determine labor and equipment costs for accurate project pricing.

Job Requirements

  • Proven sales background with demonstrable references.
  • Knowledge of mold remediation, fire cleaning, and other restoration services is a plus.
  • Valid Driver’s License and satisfactory driving record.
  • Ability to work independently and with a team while maintaining professionalism.
  • Proficient in entering data using a tablet or mobile phone.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and customer service skills.
  • Ability to prioritize tasks and meet deadlines.
  • Willingness to work an on-call schedule on a monthly basis. 
  • IICRC Certifications are a plus but not required; training will be provided.
  • Xactimate experience is a plus but not required; training will be provided.

Benefits and Compensation

  • Competitive salary range of $75,000 to $90,000 annually, not including sales commissions.
  • Medical, vision, and dental insurance options.
  • Paid time off and holidays.
  • Company 401(k) plan.
  • Paid training, professional development, and exam fees for relevant certifications.
  • Assigned company work vehicle, computer, cell phone, etc.