Customer Service Project Manager Jobs in Virginia

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The Role
The Sr. Technical Project Manager is the single point of contact for non-routine to moderately complex installation projects for communication networks. The position reports to the Manager Federal Programs and is an integral part of the Government Programs Project Management Office (GPPMO). The Sr. Technical Project Manager works with a team of Technical Project Managers and Coordinator Technical Projects staff and is accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion. The position will also be responsible for the tracking of US government accountable property, via both electronic tracking and visits to sites to confirm location of the materials. The role will require the submission of reports to the customer, along with weekly and monthly status updates to teh customer on accountable metrics. The candidate will be the identified as the Responsibility Officer for the program with the customer.
The Main Responsibilities

• Coordinate activities in support of program managers and teams that support the design, installation and maintenance of services
• Track and monitor projects from initiation through completion
• Prepare deliverables (e.g., status reports to Government, order information, open issues) - Responsible for inventory and tracking of accountable property items for reporting
• Analyze contracts, product and service descriptions, and network technical requirements to identify parameters required to initiate service order processing and project implementation
• Work directly with Government representatives, engineers and program manager to develop scope of work, timeline, communication plan and all pertinent aspect of comprehensive project management
• Ensure Government commitments and expectations, and project deliverable requirements are met
• Promote project management and industry best practices to enhance project success and customer satisfaction
• Direct on-time implementation of products and evaluate and maintain progress
• Manage resources and processes, and resolve issues to ensure timely delivery
• Control installation activities through scope verification, changes, and performance measurements
• Monitor progress to ensure critical project targets are met
• Identify and anticipate failures and delays based on lessons learned and previous experience
• Engage appropriate resources to troubleshoot and isolate problems, and develop new procedures if required
• Make recommendations to improve efficiency (schedule and cost)
• Evaluate performance measures and direct corrective actions
• Develop solutions to meet project milestones
• Recognize risks and implement corrective actions to ensure compliance with customer service and contractual expectations
• Notify the Customer of work completion and obtain acceptance of final deliverables, services, and products provided
• Ensure final documents are complete and delivered as required by the contract
• Solicit feedback from customer to determine customer satisfaction (perception of service quality and effectiveness)
• Review and update forecast budgets for program and project related activities
• Manage program and project related invoices
• Prepare quotes based on pre-established or contract rates
• Ensure services are completed and billed according to contractual obligations
• Conduct review for completeness and accuracy of services provided and charges listed
• Reviews management document deliverables for clarity and completeness
• Understanding of communications products and services, Government contracting and Federal Acquisition Regulations (FAR), and contract terms and conditions required
• Proficiency using Microsoft Office applications (Excel, Word, Outlook, SharePoint, Project and PowerPoint) required
• Good communication, organizational, and problem solving skills
• Good analytical and inductive reasoning skills (ability to develop solutions and recommendations)
• Work in a team environment
• Some travel may be required

What We Look For in a Candidate
Minimum Qualifications

• Bachelor's degree or equivalent experience in project management, technical management, business management, communications, engineering, or related discipline
• Minimum two years of experience; or minimum five years of professional work experience
• General experience includes: customer service, project management, network service, and provisioning
• US Citizenship required
• Candidiate must have hold a clearance with the US Government, at the Top Secret/SCI level, with an active Polygraph.

Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$91,266 - $121,688 in these states: VA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:BenefitsBonus Structure
#LI-Onsite
Requisition #: 340915
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
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To review Lumen's Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.