Customer Service Project Manager Jobs in Nevada (NOW HIRING)

Bristol Bates is an international business consulting/management firm that specializes in strategic growth initiatives, management advisory services and joint venture operating partnerships. Our team is diverse and serves as subject matter experts bringing years of expertise advising senior level management and executive teams. We provide core and ancillary business services to a myriad of clients across multiple sectors. 

As a company we own and have partnerships in various businesses and verticals, some we've built and others we've developed as equity partners.

The Project Manager (Agile) will be expected to use a high level of knowledge and experience in blending traditional project management principles and practices with an agile development approach in the right proportions to fit large, complex, mission-critical, program-level projects and small, rapid, go-to-market experiment validation with the appropriate level of planning and provide the right balance of agility and predictability.

• Playing a consultative role to put in place the appropriate people, process, and tools, to improve team efficiency and effectiveness
• Coaching members of the team as needed to optimize the efficiency of the project team
• Facilitating the management of large, complex program-level projects that may consist of multiple agile teams and require integration with other activities outside the scope of the agile teams
• Using good judgment and skill to develop a project management approach that is suitable for planning and managing different efforts
• Achieving product and project goals within designated constraints
• Driving project scope definition and milestones while focusing on regular and timely delivery of value, reducing work-in-progress, and making work visible
• Organizing and leading Scrum ceremonies and working meetings
• Preparing and distributing project updates and team agility metrics
• Managing risks and impediments and correcting deviations from plans
• Performing delivery planning for assigned projects
• Assisting in team development while ensuring accountability for team commitments,
• Removing roadblocks to the team's work, leveraging organizational resources to improve capacity for project work, and mentoring and developing team members
• Supporting the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance
• Defining and managing a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management
• Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team

Must-Have:

• Expert experience with Scrum and other agile methodologies along with experience scaling agile practices across program and portfolio-level application development projects.
• Experience overseeing multi-function project teams with at least 10-15 team members including Product Managers, Designers, Developers, Business Analysts, and QA Personnel
• Balanced business/technical background:
  • Sufficient level of technical background to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues
  • Ability to provide leadership to and collaborate with product management, business analysts, stakeholders, partners, and users to develop strategies and solutions with high business value
• BA or BS or equivalent experience is required
• In-depth knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence
• Proven ability to lead software development projects and ensure objectives, goals, and commitments are met
• Solid understanding of and demonstrated experience in using appropriate tools:
  • Atlassian Suite (Jira, Confluence, Bitbucket, Bamboo)
  • Microsoft Project, Visio, and all Office Tools and/or equivalent Google Suite
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
• Creative approach to problem-solving with the ability to focus on details while maintaining the "big picture" view
• Experience using agile performance metrics to drive accountability and continuous improvement

Preferred Experience 

• PMI-ACP, CSM, or equivalent
• SAFe Scaled Agilist (SA) or Release Train Engineer (RTE) credential
• PMP or equivalent
• Atlassian Certification

Perks include offers fully paid benefits and all benefits of working with a technology-based company that embraces the entrepreneurial spirit

• Company-paid Medical/Dental/Vision 
• Tuition reimbursement
• Paid Time Off
• Gym Membership
• Onsite amenities include unlimited snacks/drinks, catered lunches, yoga classes, and of course, the ability to bring your dog to work!
• Start-up feel but a team of 200+ employees, backed by Goldman Sachs.