Customer Service Project Manager Jobs in Nevada (NOW HIRING)

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Project Manager to join our team and drive our relationships with hyperscale clients to new heights.

Position Overview:

The Project Manager is responsible for overseeing moderately complex strategic account projects (customer, affiliate, recall, etc.) from initiation to completion, ensuring they are delivered on time and within budget. This role leads and coordinates service deployments for key strategic customers while serving as the primary client-facing representative, maintaining customer satisfaction, contract compliance, and operational excellence. The Project Manager also coordinates project activities supporting facilities management and mechanical equipment lifecycle initiatives, while developing Team Leads and promoting leadership growth, accountability, and collaboration. While supporting data center operations, the role primarily focuses on administrative, leadership, and client relationship management responsibilities.

Salute Benefits That Put You First

We know life doesn’t stop when work begins, that’s why we offer perks designed to support your well-being, your family, and your future:

• Time to Recharge: Enjoy 8 company-paid holidays, 2 floating holidays, and PTO so you can rest, celebrate, and take care of what matters most.
• Comprehensive Benefits Package: Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.
• Peace of Mind: The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.
• Your financial future matters: Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.
• Wellness Support: Access to HSA, mental health resources, and gym discounts—because your health matters.
• Extra Protection & Perks: Through discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection for life’s unexpected moments.

Schedule: Monday - Friday

Location: Although this role is listed for Reno, Nevada, the position is actually based onsite and located

in Mccarran-Sparks Nevada - roughly about 7 miles down USA Parkway

Key Responsibilities:

Client Relationship Management

• Act as the primary point of contact for the client, ensuring consistent communication, alignment of goals, and customer satisfaction.
• Lead regular client meetings to review performance, KPIs, and project updates.
• Address escalations promptly and implement corrective actions to maintain client trust and confidence.
• Takes ownership for validating the project’s statement of work and contract terms with the client, including both technical and commercial elements, and is the lead contact for the client.
• Develops a schedule and communicates with the client to ensure expectations are being met. Direct engagement with client maintenance planning teams and third-party vendors. (Project Planning).

Leadership & Team Development

• Mentor and coach Team Leads to strengthen their leadership skills and decision-making abilities.
• Conduct regular one-on-one meetings with Team Leads to review progress, provide feedback, and set development goals.
• Promote a culture of accountability, collaboration, and integrity across the team.
• Assist in workforce planning, including scheduling, task delegation, and succession planning.

Operational Oversight

• Ensure that all team activities align with client expectations, contractual requirements, and company standards.
• Oversee Team Leads in monitoring site operations, safety compliance, and day-to-day team management.
• Support cross-training initiatives to reduce knowledge silos and promote operational resilience.

Administrative & Reporting

• Maintain accurate and timely reporting of site activities, staffing levels, and performance metrics.
• Develop and present monthly or quarterly business reviews for the client and internal leadership.
• Manage documentation of policies, standard operating procedures, and escalation processes.

Continuous Improvement & Strategic Projects

• Identify opportunities to improve operational efficiency and client satisfaction.
• Support rollout of company-wide initiatives within the data center environment.
• Coordinate with leadership on long-term planning and resource allocation.

Qualifications:

• Minimum of 5+ years of experience serving as a project team lead, project manager, facilities manager, or in a related leadership role, preferably within a data center environment.
• Minimum of a high school diploma or GED required; associate or bachelor’s degree preferred.
• Hands-on experience with electrical power distribution equipment and its application in mission-critical environments, including switchgear, UPS systems, fire and security systems, and other building systems. Demonstrates strong practical knowledge of data center infrastructure, with the ability to interpret and review one-line and three-line electrical drawings.
• Led project planning and execution for facility improvements and mechanical equipment installations and maintenance.
• Demonstrated leadership skills with a proven ability to mentor and develop Supervisors or Team Leads. Experience guiding and developing project teams to drive performance improvements and achieve measurable results.
• Strong client-facing skills with a solid background in customer service, relationship management, and conflict resolution. Effectively resolves issues through direct client engagement, resulting in positive feedback and strengthened long-term relationships.
• Strong technical acumen with familiarity in data center operations and facility systems preferred. Working knowledge of building and IT infrastructure systems, including but not limited to medium-voltage switchgear, diesel generators, UPS systems, power distribution equipment, fire and security systems, as well as cooling and heating systems.
• Excellent written and verbal communication skills, with the ability to effectively engage both clients and internal team members.
• Strong organizational and administrative skills, with expertise in reporting and the ability to manage multiple priorities effectively. Proficient in Microsoft Office applications, including Word, Excel, Teams, and Outlook, as well as other computer tools and software commonly used for project management, data analysis, and team collaboration.
• Certifications: EPA-608 Universal, OSHA 10, OSHA 30; PMP or equivalent project management certification preferred but not required.

Additional Information:

Location: McCarran / Sparks, Nevada; Hours: Full-time, primarily business hours with flexibility for occasional overtime to include client meetings or escalations; Work Environment: Office-based within a data center environment with periodic floor walks; Travel: Very Limited, depending on client or project needs.

Physical Requirements:

• Ability to lift and carry heavy equipment, up to 40lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables
• Ability to work in environments with a wide variety temperature inside a facility.
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver’s license for work-related travel, as required

Compensation & Benefits Disclosure
The base salary range for this role is $80,000 per year. This range reflects a good‑faith estimate of what we reasonably expect to pay upon hire, based on factors such as skills, experience, education, and market/location. Our comprehensive benefits include health, dental, and vision insurance, Health Savings Account (HSA), gym discount, mental health, Discounted Group Life & AD&D, Discounted Group Short & Long-term Disability, 401(k) retirement matching, PTO/paid holidays, and parental leave. Final compensation will be determined by job‑related factors consistent with applicable law.

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!

Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department at hr@salute.com for more information.

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