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Customer Service Project Manager Jobs in Iowa (NOW HIRING)

D C Taylor Co

Service Project Supervisor

Cedar Rapids, IA · On-site

$60K - $70K/yr

Job Summary The Service Project Supervisor is in constant contact with customers and must provide ... Collaborate with Service Manager and upper management to provide updates and recommend improvements.

EnerSys

Project Manager Service II

Ackworth, IA · On-site

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... The Project Manager II Service typically manages multiple higher-revenue projects with a total ...

Amteck, LLC

Project Manager

Story City, IA · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

Amteck, LLC

Project Manager

Ames, IA · On-site

Build and maintain strong client relationships while ensuring exceptional customer service * Manage contract review, risk analysis, change orders, RFIs, submittals, and project documentation

Cognex

Project Manager

Nevada, IA

$74K - $100K/yr

Manage all project documentation through the lifecycle including providing all details on documentation to either the service team or customer to set them up for success. Knowledge, Skills, and ...

Grinnell College

Senior Project Manager

Grinnell, IA · On-site

Grinnell College is seeking a collaborative and experienced Senior Project Manager to join the Information Technology Services Project Management Office (PMO). This highly visible position will lead ...

ACI Mechanical, Inc.

Project Manager

Ames, IA · On-site

Our company was founded in 1945 with a solid commitment to customer service that still exists today. The ACI Team comprises of engineers, project managers, skilled welders, pipe fitters, sheet metal ...

ACI Mechanical, Inc.

Project Manager

Ames, IA · On-site

Our company was founded in 1945 with a solid commitment to customer service that still exists today. The ACI Team comprises of engineers, project managers, skilled welders, pipe fitters, sheet metal ...

Tri-City Group

Project Manager

Cedar Rapids, IA · On-site

The Project Manager will be responsible for preparing detailed estimates for Construction projects ... customers, other trades, general contractors, and internal staff * Provide Construction Services ...

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Customer Service Project Manager information

See Iowa salary details

$34.3K

$85.4K

$107.1K

How much do customer service project manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer service project manager in Iowa is $85,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,600.00 and $98,200.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What are the most commonly searched types of Customer Service Project jobs in Iowa?

The most popular types of Customer Service Project jobs in Iowa are:

What cities in Iowa are hiring for Customer Service Project Manager jobs?

Cities in Iowa with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $85,405 per year, or $41.1 per hour.

Service Project Manager

Cedar Falls, IA • On-site

Rice Companies
See more jobs at Rice Companiesexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Description
Rice Companies is looking for a Service Project Manager to join the team at our Cedar Falls, IA office. The Service Project Manager is responsible for managing service projects from inception to completion. This role involves collaborating with various stakeholders, which may include the location President, General Manager, Service Sales Manager, Senior Service Sales Manager or Client to determine project scope, specifications, and deliverables. The Service Project Manager plays a pivotal role in reviewing potential projects, preparing proposals, negotiating contracts with subcontractors, and ensuring that projects meet financial, scheduling, and quality targets.
Position Responsibilities:
Project Planning and Coordination:
  • Collaborate with Senior Service Project Manager, Project Superintendent, Service Sales, and/or other stakeholders to review potential projects and determine the scope, materials, subcontractors, and equipment needed.
  • Develop detailed estimates and project plans, including timelines, budgets, and resource allocation.
  • Qualify subcontractor and supplier bids, ensuring they meet Rice Companies' standards and project requirements.

Site and Resource Management:
  • Ensure that project materials and resources are delivered to the job site in a timely manner.
  • Oversee the compliance of subcontractors, ensuring that quality standards are met or exceeded.
  • Maintain project schedules and budgets, ensuring timely and cost-effective project completion.
  • Schedule self-perform field teams

Communication and Reporting:
  • Build and maintain strong relationships with clients, ensuring their needs and expectations are met.
  • Maintain professional communication with owners, customers, subcontractors, and Rice team.
  • Collaborate with the project team, management, and clients on scheduling and project updates.

Financial and Cost Management:
  • Review and approve bids for subcontract generation and manage subcontractor/vendor billings.
  • Identify potential cost-saving opportunities and implement strategies to optimize project profitability.
  • Manage change orders by reviewing, approving, or denying requests from subcontractors, and communicating changes to clients for prior approval.
  • Work closely with clients to ensure understanding and approval of any change orders or cost adjustments.
  • Oversee project completion, prepare final estimates, and ensure accurate invoices are sent to clients.
  • Remain in contact with clients regarding proposals, ongoing projects and potential new opportunities.

Qualifications:
Qualifications include, but are not limited to:
  • Minimum of 3-5 years of relevant commercial construction project management experience
  • Strong communication and interpersonal skills with the ability to build and maintain client relationships
  • Strong understanding of construction methods and materials
  • Proficient in Microsoft Office Suite, Project Management and Accounting software (Procore, Sage 300 and QuickBooks experience preferred)
  • Highly organized and detail-oriented, with a strong focus on quality and client satisfaction.
  • Ability to work independently and as part of a collaborative team.
  • Strong problem-solving skills and the ability to manage multiple projects simultaneously.

Benefits:
With competitive pay, family-forward benefits and a little fun mixed in, Rice Companies works to build a team that's second to none.
  • Medical and Dental Insurance (Select Employee-Only Premiums are 100% Company Paid)
  • Life Insurance
  • 401K w/Employer Match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Career Training and Development

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