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Customer Service Project Coordinator Jobs in Iowa

WINDOW BY PELLA INC

Project Coordinator

Evansdale, IA · On-site

The Project Coordinator is primarily responsible for coordinating projects in a timely manner. Is ... AA or Technical degree preferred, 0-2 year's customer service, or general business experience ...

Weitz

Project Coordinator

Des Moines, IA · On-site

The Project Coordinator will maintain open communication between all personnel to ensure all ... We are a full-service construction company, general contractor, design-builder, and construction ...

D C Taylor Co

Service Project Supervisor

Cedar Rapids, IA · On-site

$60K - $70K/yr

Continuous verbal and written communications between the customer and office are required. The Service Project Supervisor directs, evaluates, and guides the activities of one or two other service ...

Communication Data Link

Project Coordinator

Marion, IA · On-site

$25 - $35/hr

As a Project Coordinator you will be responsible for managing the full life cycle of utility ... Responsibilities include: · Receiving and reviewing job issue packets from various customers.

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Customer Service Project Coordinator information

What does a Customer Service Project Coordinator do?

A Customer Service Project Coordinator is responsible for managing and coordinating projects that improve or support customer service operations within a company. They act as a bridge between customer service teams, management, and other departments to ensure projects are completed on time and meet quality standards. Their duties typically include planning project timelines, tracking progress, communicating with stakeholders, and resolving any issues that arise during project execution. The role requires strong organizational, communication, and problem-solving skills. By effectively coordinating projects, they help enhance customer satisfaction and streamline service processes.

What are the key skills and qualifications needed to thrive as a Customer Service Project Coordinator?

To thrive as a Customer Service Project Coordinator, you need strong organizational skills, project management experience, and a background in customer service, often supported by a bachelor's degree. Familiarity with project management tools (such as Asana or Trello), CRM systems, and sometimes certification like PMP or CAPM is highly beneficial. Exceptional communication, problem-solving abilities, and teamwork make someone stand out in this position. These skills ensure efficient project delivery, high customer satisfaction, and effective collaboration across teams.

How does a Customer Service Project Coordinator typically collaborate with other departments to ensure project success?

A Customer Service Project Coordinator regularly works with teams such as sales, IT, and operations to align project goals and ensure smooth execution. This collaboration often involves organizing cross-departmental meetings, sharing updates on project milestones, and quickly addressing any issues that arise. By facilitating open communication and coordinating resources, the coordinator helps ensure that customer service initiatives are delivered on time and meet quality standards. This teamwork not only enhances the customer experience but also provides opportunities to build strong internal relationships and develop leadership skills.

What is the difference between Customer Service Project Coordinator vs Customer Support Specialist?

AspectCustomer Service Project CoordinatorCustomer Support Specialist
CredentialsTypically requires a high school diploma or associate degree; certifications in project management are a plusUsually requires a high school diploma; certifications like customer service or communication courses are common
Work EnvironmentWorks on coordinating customer projects, liaising between clients and teams, often in office or remote settingsProvides direct support to customers via calls, emails, or chat, often in call centers or support centers
Employer & Industry UsageUsed in industries like IT, manufacturing, and service sectors where project coordination is neededCommon across retail, telecom, tech, and service industries for direct customer interaction

The main difference is that a Customer Service Project Coordinator manages customer-related projects and coordinates between teams, while a Customer Support Specialist focuses on providing direct assistance to customers. Both roles require strong communication skills, but the coordinator has a broader scope involving project management tasks.

Is a customer service project coordinator a high paying job?

Customer Service Project Coordinators typically earn average salaries that are moderate compared to other management roles, with pay varying based on experience, industry, and location. While some positions offer competitive compensation, it is generally not considered a high-paying job without additional seniority or specialized skills. Certifications in project management or customer service can enhance earning potential.

What are the most commonly searched types of Customer Service Project jobs in Iowa?

The most popular types of Customer Service Project jobs in Iowa are:

What cities in Iowa are hiring for Customer Service Project Coordinator jobs?

Cities in Iowa with the most Customer Service Project Coordinator job openings:

Customer Service Project Coordinator jobs near you

Project Coordinator

Per Mar Security Services

Davenport, IA • On-site

$16/hr

Full-time

Re-posted 11 days ago

Job description

Project Coordinator

Do you enjoy working in a fast-paced environment?

Are you customer-service oriented with the ability to multitask?

We are looking for a detail-oriented, friendly, and helpful person to join our Installations team!

The Project Coordinator will schedule residential and commercial installations for Electronic Security customers and provide excellent customer service to our clients. This position is in an office setting, working in a phone queue, both accepting and placing calls to customers and our technicians. You will also be working with multiple software programs.

This position can work from any office in our footprint, but is not a remote/working from home position.

Starting pay is usually $16 per hour, depending on experience.

What You’ll Be Doing:

  • Scheduling of residential and commercial installations
  • Communicate professionally with customers and techs on the status of installation appointments.
  • Coordinate with subcontractors and rentals for installations, when necessary.
  • Coordinate any required inspections for fire alarms for new installations.
  • Track, update, and maintain job status of calls/service tickets in the job queue and customer accounts.
  • Track and report all job work done.
  • Work with the Material Handler to coordinate ordering parts for installations
  • When appropriate, inform customers of Per Mar Security Services' products and services and refer business to the appropriate department.

What You’ll Need:

  • A high school diploma or general education degree (GED) is required
  • Two years of related experience/training in alarm monitoring or scheduling is preferred.
  • Strong attention to detail
  • Strong Communication skills, both written and spoken
  • Ability to interpret notes in accounts and instructions given
  • Ability to multitask and problem-solve
  • Work cohesively in a team environment