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Customer Service Project Manager Jobs in Florida

JF Petroleum Group

Service Project Manager

Miami, FL · On-site

We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. Service Project Managers ensure the overall success of a project ...

JF

Service Project Manager

Miami, FL · On-site

We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. Service Project Managers ensure the overall success of a project ...

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Customer Service Project Manager information

See Florida salary details

$27.3K

$68K

$85.2K

How much do customer service project manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer service project manager in Florida is $67,950.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $78,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Project Manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

How does a Customer Service Project Manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a Customer Service Project Manager do?

A Customer Service Project Manager oversees projects aimed at improving customer service operations within an organization. They coordinate teams, set project goals, manage timelines, and ensure that customer service initiatives are delivered successfully. Their responsibilities often include analyzing customer feedback, implementing process improvements, and working closely with stakeholders to enhance the customer experience. By bridging the gap between customer service teams and upper management, they help ensure that customer service projects align with organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Service Project Manager jobs in Florida? For Customer Service Project Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Service Project Manager jobs in Florida look for? The top searched job categories for Customer Service Project Manager jobs in Florida are:
What cities in Florida are hiring for Customer Service Project Manager jobs? Cities in Florida with the most Customer Service Project Manager job openings:
Customer Service Project Manager jobs near you
Service Project Manager

Service Project Manager

JF Petroleum Group

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Type
Full-time
Description
The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.
Service Project Managers ensure the overall success of a project, including the safe planning of resources, equipment, and budgeting projections of fuel service-related projects. They also ensure the project is executed with the highest standards of quality and meets or exceeds customer expectations.
  • Negotiate pricing and schedule subcontractors in accordance with the preferred supplier list and review subcontractor invoices and approve for payment
  • Ensure compliance with safety regulations and state/local codes
  • Obtain the appropriate permits and licenses from state and/or local authorities
  • Confirm site surveys are dispatched & completed in a timely manner
  • Develop and manage project budgets
  • Determine the necessary equipment, materials, and manpower needed per quotation & project scope
  • Ensure supplies and equipment are ordered & delivered according to schedule
  • Ensure accurate inventory for tools & equipment throughout project
  • Prepare verbal and/or written reports regarding project status
  • Confirm heavy maintenance technicians assigned to projects have the necessary skills to complete assigned work
  • Collaborate with Project Estimator, Service Manager, Sales, Supply Chain, subcontractors, and key team members of the project team
  • Conduct site checks to monitor safety, job progress and quality standards
  • Resolve any problems that may arise during project execution
  • Ensure project deadlines are met
  • Communicate effectively to all stakeholders the progress on projects and prepare progress reports regularly
  • Conduct post-completion review of project quality & financial results with Project Estimator, Service Manager, and/or Regional Service Director

Requirements
  • Highschool Diploma or GED required
  • At least 2 years of experience working with retail fueling sites and fuel dispensing equipment
  • At least 1 year of experience in a leadership role with responsibility for direct reports and projects
  • At least 2 years of experience managing project budgets
  • At least 1 year of experience ordering construction materials and equipment
  • Advanced skills using Microsoft Office, including Word, Excel, Outlook, Teams
  • Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
  • Physical Requirements: Ability to repetitively lift, carry, push, pull up to 50 pounds, frequent bending, stooping, standing 8-10 hours per day

JF Petroleum offers:
  • Competitive pay
  • 401(k) with company match
  • Paid time off
  • Paid holidays
  • Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
  • Life insurance-company provided
  • Bonus program eligibility
  • Paid training for field personnel
  • Uniforms provided for field personnel
  • Relocation Assistance will be considered for qualified candidates

*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

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