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Customer Service Professional Jobs in Three Rivers, MI

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

Directly manages a team of customer service professionals across multiple locations who are responsible for providing strong service and responsiveness to both internal and external customers while ...

Techniplas

Customer Service Manager

Mishawaka, IN

Directly manages a team of customer service professionals across multiple locations who are responsible for providing strong service and responsiveness to both internal and external customers while ...

Spartan Tool

Customer Service Specialist

Niles, MI · On-site

$15.50 - $20.50/hr

Represent Spartan Tool in a positive and professional manner * Work with all company personnel and outside contacts to proactively satisfy existing customer service requests and needs * Work with ...

Spartan Tool

Customer Service Specialist

Niles, MI · On-site

$15.50 - $20.50/hr

Represent Spartan Tool in a positive and professional manner * Work with all company personnel and outside contacts to proactively satisfy existing customer service requests and needs * Work with ...

Spartan Tool

Customer Service Specialist

Niles, MI · On-site

$25 - $28/hr

Represent Spartan Tool in a positive and professional manner * Work with all company personnel and outside contacts to proactively satisfy existing customer service requests and needs * Work with ...

Q5 Connections

Customer Service Representative

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Customer Service Representative Kalamazoo, MI, United States $ 11.00 - 13.00 (US Dollar) Job ... Positive and professional demeanor * Excellent written and verbal communication skills This ...

Forest River

Customer Service Specialist

Elkhart, IN · On-site

$16.50 - $21.75/hr

The position of a Customer Service Specialist is designed to assist customers with their service ... Respond to all communications timely & professionally * Listen and determine what the consumer ...

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Customer Service Professional information

See Three Rivers, MI salary details

$9

$15

$24

How much do customer service professional jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service professional in Three Rivers, MI is $15.67, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $16.83 per hour, depending on experience, location, and employer.

What is a customer service professional?

Customer Service Professionals are individuals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They often work via phone, email, chat, or in person, aiming to ensure customer satisfaction and build positive relationships. Their role is crucial in maintaining a company's reputation and retaining customers by delivering effective and empathetic support.

What are the key skills and qualifications needed to thrive as a customer service professional?

To thrive as a Customer Service Professional, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is often required. Patience, empathy, and adaptability help professionals excel in managing diverse customer needs and resolving conflicts. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the overall success of the organization.

How does a customer service professional typically collaborate with other departments to resolve complex customer issues?

Customer Service Professionals frequently work with departments such as technical support, billing, and sales to resolve customer concerns that require specialized knowledge. When a customer’s issue extends beyond standard procedures, clear communication and teamwork are crucial to ensure timely and accurate solutions. Professionals in this role often act as the liaison, relaying customer feedback and coordinating with colleagues to address root causes. This collaboration not only helps resolve individual cases but also contributes to improving products and services overall.

What is the difference between Customer Service Professional vs Customer Support Specialist?

AspectCustomer Service ProfessionalCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentCall centers, retail, officesTechnical support centers, online chat, call centers
Employer & IndustryRetail, hospitality, telecom, bankingIT, software, electronics, telecom
Common Search IntentCustomer service roles, customer interactionTechnical support, troubleshooting, product assistance

Customer Service Professionals focus on general customer interactions, inquiries, and service issues across various industries. Customer Support Specialists typically handle technical problems, troubleshooting, and product-specific questions, often requiring technical knowledge. Both roles involve assisting customers but differ in technical complexity and focus areas.

What types of jobs fall under customer service?

Customer service jobs include roles such as customer service representatives, call center agents, support specialists, and client service managers. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology.
More about Customer Service Professional jobs

What are the most commonly searched types of Customer Service jobs in Three Rivers, MI?

The most popular types of Customer Service jobs in Three Rivers, MI are:

What cities near Three Rivers, MI are hiring for Customer Service Professional jobs?

Cities near Three Rivers, MI with the most Customer Service Professional job openings:

Customer Service Professional jobs near you
Infographic showing various Customer Service Professional job openings in Three Rivers, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,585 per year, or $15.7 per hour.

Customer Service Manager

Techniplas

Mishawaka, IN • On-site

Full-time

Re-posted 17 days ago

Techniplas rating

5.9

Company rating: 5.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

70th of 84 rated plastic manufacturers

Job description

NEXXTA is a U.S.-based manufacturing partner with four Great Lakes facilities delivering precision, speed, and scale. We serve industry leaders across transportation, energy, medical, and defense, offering tariff-free production, open capacity, and rapid ramp-up. With in-house R&D and engineering, we help customers strengthen supply chains and build confidently in America.
SUMMARY OF POSITION:
The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer service professionals across multiple locations who are responsible for providing strong service and responsiveness to both internal and external customers while driving performance via KPIs and monitoring compliance to Company standard work and procedures
JOB DUTIES & ESSENTIAL FUNCTIONS:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
  • Serves as a coach/mentor for the customer service team related to resolving customer conflicts, order fulfillment challenges, training, and personal career development
  • Responsible for supporting and executing against customer service strategy and experience strategies
  • Manages Customer Service teams across all plant locations to ensure alignment with customer service initiatives
  • Align the Customer Service team to fit both our internal and external needs best
  • Supports the identification and creation of customer service standard work and ensures proper execution within locations
  • Exhibits leadership expertise with the ability to influence, negotiate, and engage co-workers, subordinates, and business partners
  • Develop ongoing relationships with the customer to understand and execute against their internal business requirements, implement new business opportunities and inter-plant business transfers
  • Ensures customer adherence to established pricing, terms, and conditions
  • Drive continuous improvement throughout the CS organization based on defined organizational metrics and reporting
  • Participates in special projects and performs other duties as assigned
  • Monthly/Quarterly visits to assigned plants required with approximately 10-20% travel

  • QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES
  • Bachelor's degree required
  • Minimum of 5 years functional Customer Service/Manufacturing Operations related experience and/or training; 1-3 years automotive industry experience preferred; or equivalent combination of education and experience
  • Demonstrated comfort dealing with large, demanding customers
  • Proven ability and willingness to develop relationships with customers and internal functional partners
  • Broad and deep experience in all aspects of management and operations
  • Familiarity with data analytics and reporting, including ability to manage requests for sales reporting and data gathering
  • Familiarity with Manufacturing ERP Operational systems
  • Leadership/Management of people experience
  • Project Management Lead experience
  • Ability to think and act strategically in the business while being able to focus on day-to-day operational execution
  • Experience in building strong, collaborative relationships with internal and external business partners
  • History of client-driven with a strong service orientation
  • Strong communication (written and verbal) and influencing skills; comfortable communicating at various organizational and functional levels, and able to back up thoughts with facts and analysis
  • Proficiency with Excel, Access, and other MS Office applications
  • Nexxta is an Equal Opportunity Employer.

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