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Customer Service Process Manager Jobs in Missouri

Customer Service Specialist

Clayton, MO ยท On-site

$16 - $21/hr

... processes. Qualifications * Ability to provide high-quality Customer Service and Customer Support ... Comfort with using call systems, CRM or scheduling software, and basic office technologies.

Provides training and feedback to customer service representatives. Responsibilities * Monitor ... Organizational and process management and leadership skills * Written and verbal communication ...

Customer Service Supervisor

Lees Summit, MO ยท On-site

$43K - $72K/yr

Provides training and feedback to customer service representatives. Responsibilities * Monitor ... Organizational and process management and leadership skills * Written and verbal communication ...

Showing results 41-60

Customer Service Process Manager information

What cities in Missouri are hiring for Customer Service Process Manager jobs?

Cities in Missouri with the most Customer Service Process Manager job openings:

Customer Service Specialist

Clayton, MO โ€ข On-site

Emerest
1 - 10 employees

$16 - $21/hr

Other

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Company Description Emerest Health LLC is a leading national home healthcare organization serving individuals and families across New York, New Jersey, Connecticut, Pennsylvania, and Missouri. The company is committed to compassionate, personalized care that enhances quality of life in the home setting. Emerest offers innovative, value-based programs such as the Emerest GUIDE Program under its Emerest Mind & Memory brand, supporting individuals living with dementia and their caregivers through education, clinical coordination, and emotional support. In addition to traditional home care services, Emerest continues to expand family caregiver programs to address the evolving needs of communities nationwide, providing meaningful, mission-driven work for team members.


Role Description The Customer Service Specialist is a full-time, on-site role based in Clayton, MO. This position is responsible for responding to inbound calls and inquiries, providing timely, accurate information about Emerest services, and ensuring a positive experience for individuals, families, and caregivers. Day-to-day tasks include resolving service-related questions, documenting interactions in internal systems, coordinating with clinical and administrative teams, and following up to confirm that concerns are addressed. The specialist will handle scheduling-related requests, assist with navigating programs such as Emerest GUIDE, and escalate complex issues when needed. This role involves maintaining professional phone etiquette, adhering to company policies and privacy standards, and contributing to continuous improvement in customer service processes.

Qualifications

  • Ability to provide high-quality Customer Service and Customer Support focused on empathy, clarity, and reliability.
  • Skills in enhancing Customer Experience and promoting Customer Satisfaction through proactive communication and problem-solving.
  • Strong Phone Etiquette and professional communication skills, including active listening and clear, concise speaking.
  • Prior experience in healthcare, home care, or related service environments is beneficial.
  • Comfort with using call systems, CRM or scheduling software, and basic office technologies.
  • Organizational skills, attention to detail, and the ability to manage multiple inquiries in a fast-paced setting.
  • Ability to work collaboratively with interdisciplinary teams and interact respectfully with diverse populations.
  • High school diploma or equivalent required; additional education in healthcare administration, social services, or a related field is a plus.