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Customer Service Phone Banker Jobs (NOW HIRING)

CFS

Customer Service Representativ

Nappanee, IN · On-site

$40K - $43K/yr

Customer Service & Phone Support (40%) * Answer incoming customer calls professionally and efficiently. * Assist customers with product inquiries, order status, and general questions. * Order Entry ...

Cornerstone Bank

Customer Service Specialist

Bismarck, ND · On-site

$16.50 - $22/hr

Customer Service Specialist Location: Bismarck, ND Employment Type: Part-Time About Us At ... bank deposit products and policies * Ability to field and answer requests via phone, e-mail, or in ...

Customer Service | Full-Time

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent MCI is one of the fastest-growing tech-enabled business services companies ... phone, copier, and printer. The employee may occasionally be required to move about the office to ...

Village Bank

Senior Customer Service Banker

Blaine, MN · On-site

$22 - $26/hr

The position of Senior Customer Service Banker is responsible for providing leadership, support and direction throughout the customer service banker's function. This role is responsible for both ...

Vinton County National Bank

Customer Service

Mcarthur, OH · On-site

$31K - $40K/yr

... bank services, answering customer questions, and troubleshooting customer issues. Must demonstrate excellent oral and written communication skills over the phone and through digital channels while ...

Bell Bank

Customer Service Specialist

Fargo, ND · On-site

$16.75 - $22/hr

... phone) interactions, with accuracy and efficiency. This role strives to exceed our customers ... Review and maintain knowledge of regular bank communications. * Maintain knowledge of functions ...

Abbott

Customer Service I

Livermore, CA · On-site

$20 - $23/hr

Previous customer service experience (phone-based customer support preferred). * Strong verbal communication and phone etiquette skills. * Ability to multitask in a fast-paced environment. * Quick ...

Abbott

Customer Service I

Livermore, CA · On-site

$17.75 - $24.25/hr

Previous customer service experience (phone-based customer support preferred). * Strong verbal communication and phone etiquette skills. * Ability to multitask in a fast-paced environment. * Quick ...

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Customer Service Phone Banker information

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How much do customer service phone banker jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer service phone banker in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service phone banker?

Customer Service Phone Bankers are professionals who assist bank customers over the phone with a variety of banking needs. Their responsibilities typically include answering account inquiries, resolving issues, processing transactions, and providing information about bank products and services. They play a crucial role in ensuring customer satisfaction by providing timely and accurate information, handling complaints, and escalating complex issues as needed. Effective communication, problem-solving skills, and knowledge of banking procedures are essential for this role.

What are the key skills and qualifications needed to thrive as a customer service phone banker?

To thrive as a Customer Service Phone Banker, you need strong communication skills, problem-solving abilities, and a basic understanding of banking products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and secure data handling protocols is typically required. Patience, active listening, and resilience under pressure are standout soft skills for this role. These competencies ensure effective resolution of customer inquiries, foster trust, and maintain high service standards in a fast-paced banking environment.

What are the main challenges customer service phone bankers face, and how can they effectively manage high call volumes?

Customer Service Phone Bankers often encounter periods of high call volume, which can be challenging due to the need to maintain accuracy and a positive attitude under pressure. Successfully managing this involves strong time-management skills, the ability to stay organized, and using available resources like knowledge databases or call scripts efficiently. Many organizations provide regular training and peer support to help team members handle peak times, and open communication with supervisors is encouraged to address any concerns. Developing resilience and stress-management techniques also helps phone bankers maintain high-quality service throughout their shifts.

What is the difference between Customer Service Phone Banker vs Customer Service Representative?

AspectCustomer Service Phone BankerCustomer Service Representative
CredentialsHigh school diploma or equivalent; banking certifications optionalHigh school diploma or equivalent; industry-specific training
Work EnvironmentBank branches, call centers, remoteRetail stores, call centers, remote
Employer & IndustryBanking, financial servicesVarious industries including retail, telecom, finance
Primary FocusHandling banking transactions, account inquiries, loan infoCustomer inquiries, issue resolution, product info

Customer Service Phone Bankers specialize in banking products and transactions, often requiring specific financial knowledge, while Customer Service Representatives handle a broader range of customer issues across industries. Both roles involve communication skills and call center environments, but the banking role focuses more on financial services.

What cities are hiring for Customer Service Phone Banker jobs?

Cities with the most Customer Service Phone Banker job openings:

What are popular job titles related to Customer Service Phone Banker jobs?

For Customer Service Phone Banker jobs, the most frequently searched job titles are:

Customer Service Phone Banker jobs near you

Customer Service Banker

Moultonborough, NH • On-site

New Hampshire Mutual Bancorp
Commercial Banking • 501 - 1,000 employees
Learn more about New Hampshire Mutual Bancorpexternal

$21.63/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

New Hampshire Mutual Bancorp rating

5.6

Company rating: 5.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Company: MVSB
Title: Customer Service Banker
Location: Moultonborough, NH
Position Details: Full-time including rotating Saturdays
MVSB is seeking a motivated and experienced banking professional to join ouraward-winning customer service retail banking team. We are searching for a Universal Banker (Customer Service Banker) at our Moultonborough, NH branch.
MVSB is honored to be recognized as 1st Place for "Best Place to Work" by the Laconia Daily Sun's Best of the Lakes Region.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, 401K (with Company match), paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!
Starting pay begins at $21.63 per hour and is negotiable based on level of experience
JOB REQUIREMENTS/DESIRED EXPERIENCE:
  • High school diploma or GED
  • Minimum one year experience in customer service and/or cash handling role
  • Experience utilizing software applications to perform customer service duties
  • Strong interpersonal and organizational skills
  • Must be able to work rotating Saturdays
  • Ability to travel between branch locations as needed
  • Prior bank teller transaction knowledge a plus but not required
PRIMARY RESPONSIBILITIES:
  • Maintains a working knowledge of banking products and services while promoting them to the customer
  • Demonstrates openness and willingness to switch between the teller and customer service positions as the needs arise
  • Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
  • Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
  • Responds to questions and resolve problems or concerns for customers effectively and efficiently

We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
#communitybankingmvsb

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