ZipRecruiter

Log In

1

Customer Service Phone Banker Jobs (NOW HIRING)

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$15 - $20.50/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN :If hired, position will start immediately Monday, December 15, 2025 Training will be held via ...

ATC Income Tax

Customer Service Phone Rep

Decatur, GA · On-site

$15.50 - $21.25/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$14.50 - $19.75/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN :If hired, position will start immediately Monday, December 15, 2025 Training will be held via ...

ModSquad

Customer Service Phone Support

$17.50 - $22.25/hr

Are you passionate about helping people and delivering exceptional service? We're looking for dedicated and customer-focused individuals to join our dynamic talent network as Customer Phone Support ...

Artius Solutions

Telephone Banker

Belfast, ME · On-site

$27 - $28/hr

You will balance customer service and sales, providing subject matter expertise on financial ... Experience in inbound or outbound call center environments (phone, chat, or video). * Experience ...

MCI Careers

Virtual Banker - Evenings

Savannah, GA · On-site

$13.21 - $16.45/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Deliver exceptional service via online and phone channels. * Process deposits, transfers, and ...

next page

Showing results 1-20

All JobsCustomer Service Phone Banker Jobs

Customer Service Phone Banker information

See salary details

$9

$18

$26

How much do customer service phone banker jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service phone banker in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service phone banker?

Customer Service Phone Bankers are professionals who assist bank customers over the phone with a variety of banking needs. Their responsibilities typically include answering account inquiries, resolving issues, processing transactions, and providing information about bank products and services. They play a crucial role in ensuring customer satisfaction by providing timely and accurate information, handling complaints, and escalating complex issues as needed. Effective communication, problem-solving skills, and knowledge of banking procedures are essential for this role.

What are the key skills and qualifications needed to thrive as a customer service phone banker?

To thrive as a Customer Service Phone Banker, you need strong communication skills, problem-solving abilities, and a basic understanding of banking products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and secure data handling protocols is typically required. Patience, active listening, and resilience under pressure are standout soft skills for this role. These competencies ensure effective resolution of customer inquiries, foster trust, and maintain high service standards in a fast-paced banking environment.

What are the main challenges customer service phone bankers face, and how can they effectively manage high call volumes?

Customer Service Phone Bankers often encounter periods of high call volume, which can be challenging due to the need to maintain accuracy and a positive attitude under pressure. Successfully managing this involves strong time-management skills, the ability to stay organized, and using available resources like knowledge databases or call scripts efficiently. Many organizations provide regular training and peer support to help team members handle peak times, and open communication with supervisors is encouraged to address any concerns. Developing resilience and stress-management techniques also helps phone bankers maintain high-quality service throughout their shifts.

What is the difference between Customer Service Phone Banker vs Customer Service Representative?

AspectCustomer Service Phone BankerCustomer Service Representative
CredentialsHigh school diploma or equivalent; banking certifications optionalHigh school diploma or equivalent; industry-specific training
Work EnvironmentBank branches, call centers, remoteRetail stores, call centers, remote
Employer & IndustryBanking, financial servicesVarious industries including retail, telecom, finance
Primary FocusHandling banking transactions, account inquiries, loan infoCustomer inquiries, issue resolution, product info

Customer Service Phone Bankers specialize in banking products and transactions, often requiring specific financial knowledge, while Customer Service Representatives handle a broader range of customer issues across industries. Both roles involve communication skills and call center environments, but the banking role focuses more on financial services.

What cities are hiring for Customer Service Phone Banker jobs?

Cities with the most Customer Service Phone Banker job openings:

What are popular job titles related to Customer Service Phone Banker jobs?

For Customer Service Phone Banker jobs, the most frequently searched job titles are:

Customer Service Phone Banker jobs near you

Inbound Phone Banker/Customer Service Representative

Charlotte, NC • On-site

VXI Global Solutions
Strategic Planning Consulting Services • 10K+ employees
Learn more about VXI Global Solutionsexternal

$18/hr

Full-time

Medical, Dental, Vision

Re-posted 17 hours ago

Key responsibilities

  • Answer inbound calls from customers regarding deposit accounts, debit cards, credit cards, balances, transactions, billing inquiries, payments, disputes, banking fees and general account maintenance.

  • Troubleshoot customer concerns including declined transactions, lost or stolen cards, account access, and other banking-related issues.

  • Authenticate customers and safeguard confidential financial information while adhering to all banking regulations, PCI requirements, and security policies.

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Customer Service Representative (Banking) - Onsite
Primary Location: Charlotte, NC
Time Type: Full Time
Language: English
Workstyle: Onsite
Category: Customer Service
We're looking for dependable professionals who are passionate about helping others, committed to delivering exceptional customer service, and ready to build a rewarding career in the financial services industry at our fast-paced, performance-driven contact center in Charlotte, NC!
As an Inbound Customer Service Representative (Phone Banker), you'll be the first point of contact for customers seeking assistance with their bank accounts and card services. You'll answer questions, resolve concerns, protect sensitive financial information, and create positive customer experiences with every interaction
Why Join VXI?
Pay, Incentives, Benefits & Perks
  • $18.00/hour starting pay
  • Earn up to an additional $3.00/hr. through performance bonuses after successfully completing training
  • Employee Referral Program
  • Medical, Dental & Vision Insurance
  • Career growth and advancement opportunities
  • Fun, team-oriented work environment
  • Free gym membership after 90 days (located within the business complex)
  • Employee cell phone plan discounts ($25/month unlimited talk, text & data; restrictions apply)
  • Access to convenience store within business complex

What You'll Do
Reliability is essential for success in this role.
As part of our Banking Customer Service team, you will:
  • Answer inbound calls from customers regarding deposit accounts, debit cards, credit cards, balances, transactions, billing inquiries, payments, disputes, banking fees and general account maintenance.
  • Troubleshoot customer concerns including declined transactions, lost or stolen cards, account access, and other banking-related issues.
  • Provide accurate information and resolve customer concerns with professionalism, empathy, and urgency.
  • Build trust by delivering exceptional customer service and striving for first-call resolution whenever possible.
  • Authenticate customers and safeguard confidential financial information while adhering to all banking regulations, PCI requirements, and security policies.
  • Accurately document customer interactions and account activity.
  • Navigate multiple computer applications while maintaining efficiency and attention to detail.
  • Meet quality, attendance, productivity, and customer satisfaction expectations.

Paid Training
  • Duration: 12 weeks
  • Schedule: Tuesday-Saturday, 9:00 AM - 6:00 PM EST
  • Attendance: 100% attendance is required throughout training. Time off during training cannot be accommodated.

Contact Center Hours of Operation
  • Monday-Sunday
  • 8:00 AM - 8:00 PM EST
  • Open availability is required to work any assigned schedule during operating hours, including evenings, weekends, holidays, and occasional overtime as business needs require.

Minimum Requirements & Qualifications
To be successful in this role, candidates must demonstrate the experience, skills, and professional behaviors necessary to provide exceptional service in a fast-paced financial services environment.
  • High school diploma or GED required.
  • Minimum 1 year of continuous customer service experience with one employer required.
  • At least 6 months of contact center/BPO experience preferred.
  • Banking or financial services experience is a plus.
  • Computer proficiency with the ability to navigate multiple systems and dual monitors while assisting customers by phone
  • Ability to follow established processes while maintaining a natural, conversational approach
  • Exceptional customer service with empathy, patience, and active listening
  • Strong verbal communication with professional comportment and demeanor
  • Critical thinking and problem-solving, including de-escalation and conflict resolution
  • Strong attention to detail with accurate data entry and documentation
  • Commitment to protect confidential customer and financial information
  • Dependability, accountability, and consistent attendance
  • Ability to type a minimum of 25 WPM with at least 85% accuracy.
  • Ability to work 40 hours per week onsite in Charlotte, NC.
  • Open availability to work any assigned schedule between 8:00 AM and 8:00 PM, Monday-Sunday, including weekends and holidays.
  • Ability to work occasional overtime based on business needs.
  • Ability to complete required pre-employment screening upon offer, including a criminal background check, employment verification, and drug screening.

Join VXI
VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in the US, Central America, China, and the Philippines.
At VXI, we invest in our people by providing paid training, ongoing development, competitive benefits, and opportunities to build a long-term career with a global customer experience leader.
VXI is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Reasonable Accommodations: VXI provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process. If you need an accommodation, please contact our Talent Acquisition team.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

What VXI Global Solutions employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply