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Customer Service Operations Manager Jobs in Michigan

Hertz

Customer Operations Manager

Grand Rapids, MI · On-site

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Grand Rapids, MI

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Burlington

Operations Service Manager

Holland, MI

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Clean Team

Operations Manager

Bay City, MI · On-site

Position Summary The Operations Manager oversees branch performance and ensures service excellence across all customer accounts. Working closely with the General Manager, this role drives employee ...

Clean Team

Operations Manager

Bay City, MI · On-site

Position Summary The Operations Manager oversees branch performance and ensures service excellence across all customer accounts. Working closely with the General Manager, this role drives employee ...

Clean Team

Operations Manager

Bay City, MI · On-site

Position Summary The Operations Manager oversees branch performance and ensures service excellence across all customer accounts. Working closely with the General Manager, this role drives employee ...

EverLine Coatings USA

Operations Manager

Grandville, MI · On-site

$70K - $80K/yr

Job brief We are looking for an Operations Manager to oversee all service staff and operations of ... customer satisfaction in the delivery of our services. We work hard, have fun and have an amazing ...

Sodexo

Food Operations Manager 3

Bad Axe, MI · On-site

The Food Operations Manager will come with strong food service management experience and proven ability to build teams, mentor others, and drive customer satisfaction. What You'll Do * manage day-to ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

Prior experience managing teams and customer relationships in a service-based environment * Strong ... Ability to balance operations management with business development responsibilities * Experience ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

Prior experience managing teams and customer relationships in a service-based environment * Strong ... Ability to balance operations management with business development responsibilities * Experience ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

Prior experience managing teams and customer relationships in a service-based environment * Strong ... Ability to balance operations management with business development responsibilities * Experience ...

DJ's Landscape Management

Operations Manager

Milford, MI · On-site

$90K/yr

Service Quality amp; Customer Satisfaction * Safety Leadership amp; Compliance * Equipment, Fleet, amp; Resource Management * Communication, Accountability, amp; Problem Solving Successful Operations ...

Sodexo

Food Operations Manager 3

Bad Axe, MI

The Food Operations Manager will come with strong food service management experience and proven ability to build teams, mentor others, and drive customer satisfaction. What You'll Do * manage day-to ...

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Showing results 1-20

All JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Michigan

Customer Service Operations Manager information

See Michigan salary details

$38.8K

$107.8K

$118.1K

How much do customer service operations manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer service operations manager in Michigan is $107,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,800.00 and $116,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve service quality and customer satisfaction. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like process improvement or CRM tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service often include Customer Service Director, Customer Experience Executive, or Customer Service Operations Manager in large organizations, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower starting salaries, while experienced managers in larger organizations can earn significantly more.
What cities in Michigan are hiring for Customer Service Operations Manager jobs? Cities in Michigan with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Michigan as of June 2026, with employment types broken down into 70% Full Time, 28% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $107,797 per year, or $51.8 per hour.
Card Services Operations Manager

Card Services Operations Manager

Lake Trust Credit Union

Brighton, MI • On-site

Full-time

Medical, Retirement

Posted 9 days ago

Lake Trust Credit Union rating

9.0

Company rating: 9.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Card Services Operations Manager
Hybrid Position: 3 days a week in office
More Than A Job
Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.
Benefits Include:
  • Financial wellbeing services
  • 401(K) matching with up to 5% match
  • Reduced health insurance
  • Employee wellbeing services
  • DE&I initiatives
  • Work-life integration

Job Summary
The role of Card Service Operations Manager provides service excellence by helping to build and lead the Card Service Operations team. Responsible for the oversight of daily card operations, processes, efficiencies, portfolio management, vendor/partner relationship management, and overall best practices. Promotes and maintains the credit unions mission, values, and culture to empower wellbeing in a world in which everyone thrives!
What You'll Do
  • Manages the day-to-day operations for Lake Trust's Debit Card and Credit Card portfolios impacting 125,000+ members.
  • Responsible for providing consistent and effective leadership in accordance with Lake Trust policies and procedures. Lead the Card Service Operations team by delegating, giving direction, supporting problem recognition and resolution, assisting with escalations, and ensuring our members, branch, and call center teams are provided the highest levels of service.
  • Promote a positive and collaborative working environment, conducting regular one-on-one meetings with direct reports, and ensuring operational process consistently meet established service level targets.
  • Engage with our vendor partners to identify and resolve complex processing issues in a timely manner to ensure limited impact to members.
  • Coordinate with our vendor partners to implement new card functionality and drive continuous improvement of our card offerings.

What You'll Bring
  • Bachelor's degree in a business-related field or equivalent work experience
  • Five (5+) years of professional work experience in financial services
  • Three (3+) years of managing and leading teams
  • Knowledge of debit card and credit card operations preferred
  • Exhibits a leadership style in support of team building, coaching, effective communications, and empowerment.
  • Creates a collaborative environment conducive to idea generation, knowledge sharing, and education amongst the team and across all business units.
  • Self-motivated with the ability to make operational and process decisions.
  • Strong analytical and problem-solving skills and able to work independently to identify areas of improvement and provide recommendations based on findings.
  • Ability to handle multiple tasks and perform under pressure

What You'll Get
  • Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
  • Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.

Apply