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Customer Service Operations Coordinator Jobs in Hackensack, NJ

ACLD

Operations Coordinator

Westbury, NY · On-site

$66K/yr

Day Services Operations Coordinator When a group of families came together in 1957 to find services for their children with developmental disabilities, ACLD was born. Today, we are a leading ...

ACLD

Operations Coordinator

Glen Cove, NY · On-site

$66K/yr

Day Services Operations Coordinator When a group of families came together in 1957 to find services for their children with developmental disabilities, ACLD was born. Today, we are a leading ...

FPS INC.

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Service Operations Coordinator - Commercial Maintenance

Lynbrook, NY · On-site

$20 - $30/hr

Communicate with customers regarding work order status, technician ETAs, findings, follow-up work ... Perform additional service coordination and administrative duties as the company continues to grow.

Avispa Technology

Operations Coordinator

Manhattan, NY · On-site

$30/hr

... Services, other marketing teams, and external vendors to accurately and efficiently exchange ... Operations Coordinator Qualifications: * 1-3 years of experience in billing, marketing operations ...

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Customer Service Operations Coordinator information

See Hackensack, NJ salary details

$13

$22

$30

How much do customer service operations coordinator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service operations coordinator in Hackensack, NJ is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $24.66 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Operations Coordinator vs Customer Service Representative?

AspectCustomer Service Operations CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentOffice setting, coordinating between teams and departmentsCall centers, retail, or online support
Employer & Industry UsageUsed in companies with complex customer service processesCommon across retail, telecom, and service industries
Primary FocusOverseeing customer service operations, process improvementHandling customer inquiries and resolving issues

The Customer Service Operations Coordinator typically manages customer service processes and coordinates teams, requiring organizational skills and some experience. In contrast, the Customer Service Representative directly interacts with customers to resolve issues. Both roles are essential in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Customer Service Operations jobs in Hackensack, NJ?

The most popular types of Customer Service Operations jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Customer Service Operations Coordinator jobs?

Cities near Hackensack, NJ with the most Customer Service Operations Coordinator job openings:

Customer Service Operations Coordinator jobs near you
Infographic showing various Customer Service Operations Coordinator job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Contract, and 7% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,991 per year, or $22.1 per hour.

Service Operations Coordinator

ImageFIRST Healthcare Laundry Specialists

Elmsford, NY

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

ImageFIRST rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

8th of 62 rated cleaning companies

Job description

Overview

ImageFIRST is the largest national provider of linen and laundry services specializing in the healthcare industry. With a 97% customer retention rate, we are committed to providing remarkable, white-glove service to our customers.

We are seeking a motivated and results-driven Service Operations Coordinator to lead the daily execution of Service operations at an ImageFIRST facility.

This is a dynamic, hands-on leadership role. You will own how service gets delivered every day, partnering closely with Customer Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, product control, fleet readiness, safety, and financial performance. This is one of the most visible and impactful roles in the local operation with real accountability for results and a direct path toward senior Service and Operations leadership positions.

Check out our company page: https://www.imagefirst.com/company/


Responsibilities

What You'll Do

• Lead daily face-to-face check-ins with Customer Advocates, providing them with coaching, feedback, and support to help them execute our daily service standards.

• Analyze route and customer data to identify ways to improve service performance and growth opportunities.

• Translate those insights into specific, business-minded recommendations and actions for the Service teams.

• Anticipate challenges before they arise and drive solutions that improve retention and customer loyalty.

• Help ensure fleet readiness and compliance with DOT and safety standards.

• Track action plans through to measurable improvement in service, revenue, and profitability.

What We're Looking For

• Ability to lead, influence, and direct people. This includes ability to build trust and respect with Customer Advocates and partner with our District Service Managers and plant leadership team.

• Willingness to speak up, deliver direct feedback, and follow through on execution.

• Energized by frequent daily interaction and positive relationship building with associates.

• Ability to turn data into insight, and insight into clear recommendations and action.

• Strong organizational, analytical, and problem-solving abilities. Very comfortable working in Excel (pivot tables, formulas, data cleanup) and Power BI.

• Excellent communication and customer service skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience in service, operations, logistics, distribution, or route-based businesses preferred.

• Associate degree or higher required.

• Valid driver's license and ability to obtain DOT medical certification.

COMPENSATION

$75,000 TO $85,000 + performance bonus


Qualifications

If you're a hands-on leader who enjoys solving problems, developing people, and improving customer experience, we want to hear from you. 

Required Competencies:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  

Benefits:

  • Weekly pay
  • Medical, Dental, Vision 
  • Pet, Legal, and Hospital Indemnity Insurance 
  • 401k (match)
  • Paid Time Off Package
  • Paid Parental Leave
  • Tuition Reimbursement 
  • Referral Program
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

What ImageFIRST employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom