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Customer Service Operations Associate Jobs in Round Rock, TX

Berkley

Operations Associate

Austin, TX · On-site

Responsibilities The Operations Associate supports underwriting operations through policy lifecycle ... Office Services: * Provide day-to-day coordination of office support activities to maintain a ...

Saks OFF 5TH

Austin: Operations associate

Austin, TX · On-site

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Experience executing warehouse duties within a retail, customer service, or sales environment

CloudKitchens

Facility Operations Runner

Austin, TX · On-site

$12 - $15/hr

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

Roku

Systems Operations Associate

Austin, TX · On-site

... services. There are multiple departments supporting different aspects of this workflow, but ... Experience with Salesforce, NetSuite, or other CRM/ERP systems * Experience with data governance ...

CloudKitchens

Facility Operations Runner

Austin, TX · On-site

$12 - $15/hr

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

CloudKitchens

Facility Operations Runner

Austin, TX

$12 - $15/hr

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

Roku

Systems Operations Associate

Austin, TX · On-site

... services. There are multiple departments supporting different aspects of this workflow, but ... CRM/ERP systems * p]:inline" data-streamdown="list-item">Experience with data governance, data ...

Carmax

Business Operations Associate

Austin, TX · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

CarMax, Inc.

Business Operations Associate

Austin, TX · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Austin, TX

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Sephora

Operations Associate - Part Time

Round Rock, TX · On-site

$19.80 - $22.90/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Sephora

Operations Associate - Part Time

Round Rock, TX · On-site

$19.80 - $22.90/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Roku

Live Operations Associate

Austin, TX · On-site +1

$80K - $90K/yr

About the role We're hiring a Live Ops Associate to support premium subscription operations, with a ... Manage customer notifications and workflow coordination to meet service-level agreements * Assist ...

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Customer Service Operations Associate information

See Round Rock, TX salary details

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How much do customer service operations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service operations associate in Round Rock, TX is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $25.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in Round Rock, TX? The most popular types of Customer Service Operations jobs in Round Rock, TX are:
What are popular job titles related to Customer Service Operations Associate jobs in Round Rock, TX? For Customer Service Operations Associate jobs in Round Rock, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Round Rock, TX look for? The top searched job categories for Customer Service Operations Associate jobs in Round Rock, TX are:
What cities near Round Rock, TX are hiring for Customer Service Operations Associate jobs? Cities near Round Rock, TX with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Round Rock, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,867 per year, or $24 per hour.

Operations Associate

Berkley

Austin, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Company Details
What makes Admiral Insurance Group ADMIRABLE.
Since 1974, Admiral Insurance Group has been supporting business innovation and market growth through our wholesale-dedicated excess and surplus (E&S) lines of commercial insurance. We specialize in underwriting difficult-to-place moderate to high-risk commercial businesses that require creative solutions, outside of the box thinking, entrepreneurial spirit and astute business knowledge. As a member of the W. R. Berkley Corporation, a Fortune 500® Company and one of the nation's premier commercial lines property casualty insurance providers, we have the resources, support and industry data to provide exceptional service and exciting solutions for our clients and partners.
Unlock your insure-ability. Learn more about Careers at Admiral Insurance Group.
See what it's like to work in Admiral's Underwriting Operations department.
The Company is an equal employment opportunity employer.
Responsibilities
The Operations Associate supports underwriting operations through policy lifecycle activities, system and data support, workflow coordination, and process improvement initiatives that drive consistency, efficiency, and scalability across the business. In this role, you will:
  • Build foundational knowledge of insurance products, policy structures, and underwriting practices.
  • Develop fluency in data tools, systems, and emerging technologies supporting underwriting operations.
  • Gain exposure to risk evaluation, account lifecycle management, and broker interactions.
  • Participate in cross-functional learning opportunities across underwriting, claims, finance, and operations.
  • Contribute ideas to continuous improvement initiatives, learning how operational excellence drives business performance.

Underwriting Operations:
  • Perform underwriting operations activities that support policy lifecycle processing, service execution, and operational consistency across the business.
  • Enter, update, validate, and maintain data within underwriting and related systems.
  • Monitor and complete follow-up activities related to premium, endorsements, cancellations, and other account servicing tasks.
  • Support shared workflows, resolving routine issues and ensuring timely completion of work.
  • Participate in process improvement, workflow standardization, and change initiatives.
  • Use systems, reporting, and operational tools to monitor productivity and support outcomes.
  • Collaborate with underwriting, operations, IT, finance, claims, and business partners.
  • Leverage technology, data, and workflow tools to support productivity and contribute to a modern, scalable underwriting operation, including supporting automation and process optimization initiatives.

Office Services:
  • Provide day-to-day coordination of office support activities to maintain a professional work environment.
  • Support business continuity, onboarding logistics, and workplace readiness activities.
  • Coordinate mail, supplies, workspace setup, and vendor support.
  • Partner with IT, facilities, and shared services teams to resolve workplace needs.
  • Ability to travel as needed.

Qualifications
  • Associate or bachelor's degree preferred (Business, Finance, Risk Management, or related field).
  • Early career candidates and recent graduates are encouraged to apply.
  • Prior insurance experience preferred but not required; experience in operations or service environments is valued.
  • Ability to learn systems, tools, and processes quickly and adapt effectively as workflows and business needs evolve.
  • Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and effectively to a variety of audiences.
  • Exceptional attention to detail, with the ability to identify inconsistencies, maintain accuracy, and follow established procedures.
  • Strong organizational, prioritization, and time management skills, with the ability to manage multiple responsibilities in a fast-paced environment.
  • Demonstrated critical thinking and problem-solving skills, including the ability to interpret procedures, apply sound judgment, and escalate issues appropriately.
  • Ability to work independently and collaboratively, partner effectively across teams, and contribute to a positive, service-oriented work environment.
  • Demonstrated openness to continuous improvement and change.

#LI-FL1 #LI-HYBRID
Additional Company Details
We do not accept any unsolicited resumes from external recruiting firms.
The company offers a competitive compensation plan and robust benefits package for full-time regular employees.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Eligible to participate in the annual discretionary bonus program.
Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.
Additional Requirements
Location and Travel:
• Primary location Austin, TX.
• Travel: Ability to travel as needed.
Sponsorship Details
Sponsorship not Offered for this Role

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