Customer Service Operations Associate Jobs in Conroe, TX

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Operations Associate

Montblanc | Houston

Reports to: Boutique Manager

Overview
Reporting to the Boutique Manager, the objective of this role is to maintain boutique operations and contribute to the profitability of the boutique by receiving, handling, and helping to manage inventory of merchandise in a timely and organized manner.

Primary responsibilities

• Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts

• Ensures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the day

• Ensures good reception of deliveries from central warehouse and controls upon reception

• Manages boutique email inbox and follows up on stock transfer between stores or stock sent for commercial activities. Organizes end of season returns

• Supports sales floor and interact with clients when necessary

• Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates

• Supports stock requests from team members

• Shares inventory results, consignment issues and all other topics to finance team

• Communicates with other stores on best practices and issues they may have encountered

• Translates Montblanc attitude of entrepreneurship, togetherness, excellence, creativity and positive impact

• Supports the manager to formalize and update the operating procedures of the boutique (stocks, cash desk, security)

• Provides administrative support to the team in booking couriers, deliveries, transfers

• Completes store supply orders

• Supports the manager to ensure perfect compliance with Richemont processes

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.

• Strong organizational skills.

• Proficiency in inventory management and operational processes

• Capability to prioritize tasks and manage time efficiently.

• Excellent interpersonal, communication and computer skills are needed.

• Strong attention to detail with the ability to handle multiple tasks simultaneously.

• Effective communication and customer service abilities.

• Ability to sit down and stand for extended periods of time

• Ability to unpack and lift up to 20lb boxes regularly

• Reaching to access product stored within cabinets or on shelves

• Bending to access product stored within cabinets

• Occasional need to use a ladder to reach product

• Available to work weekends and holidays

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $21.00 - $25.00

Salary will be determined based on relevant skills and experience.