Customer Service Operations Assistant Jobs in Byron Center, MI

The Operations Assistant supports daily security operations by coordinating staffing, employee and client support, recordkeeping, and service delivery. Reporting to the Director of Operations, this role works closely with Operations leadership, Human Resources, Site Supervisors, Security Officers, and the DK Command Center. All disciplinary, employment, contract, and client commitment decisions must be referred to Operations leadership.

SCHEDULE: 2nd Shift Monday-Friday 3pm-11pm *Shift times may vary to fit business needs; MUST have flexible availability* 40+ hours per week (Full-Time)

COMPENSATION: Rate of Pay: $42,000/year paid bi-weekly.

BENEFITS: Medical, Dental, Vision, Life, On & Off the Job Accident, Critical Illness, Hospital Indemnity, Identity Theft Protection, Paid Time Off, and 401K.

LOCATION: This is an in-office or on-site position, and work is not typically done remotely from home. This position reports to the Company Headquarters in Grand Rapids, MI.

Area of Responsibility: West Michigan.

• Support Operations leadership in managing contract and temporary accounts, staffing needs, employee support, and service issues.
• Monitor schedules, coordinate shift coverage with Site Supervisors and the DK Command Center, maintain staffing records, and escalate unfilled shifts.
• Work billable Security Officer assignments as needed; armed assignments require proper licensing and qualifications.
• Serve as a point of contact for employee questions, routing issues appropriately and escalating personnel concerns.
• Assist with client communications, meeting preparation, service documentation, and follow-up while escalating matters requiring management approval.
• Conduct site visits and inspections, document findings, and report significant operational concerns.
• Support payroll and billing processes by reviewing timekeeping and scheduling records, identifying discrepancies, and submitting documentation on time.
• Coordinate recruiting, onboarding, training, uniform issuance, and employee placement with HR and Operations leadership.
• Maintain training records and ensure compliance with required certifications and training schedules.
• Assist with temporary account deployment, employee communications, equipment distribution, and operational logistics.
• Maintain account, employee, incident, training, and operational records; review reports for completeness and accuracy.
• Support performance evaluations and corrective action documentation as directed. Formal disciplinary and employment decisions remain the responsibility of management.
• Track and manage company equipment and uniform inventories.
• Participate in meetings, prepare updates, document action items, and maintain operational tracking systems.
• Provide assigned after-hours and on-call support, including responding to staffing issues, employee concerns, and client matters.
• Support business development efforts through lead tracking, research, proposal support, and regional growth initiatives.
• Maintain confidentiality and ensure compliance with company policies, client requirements, and applicable laws.
• Perform other duties as assigned within the scope of the position.

• High school diploma or equivalent required; Security Management concentration preferred.
• Minimum of 2 years of security management experience in a corporate or government environment preferred.
• Must meet all background requirements, including no felony convictions or disqualifying misdemeanor offenses.
• Ability to work indoors and outdoors, respond to emergencies, stand/walk for extended periods, and lift up to 70 lbs.
• Must pass a drug screening, including marijuana.
• Must possess or be able to quickly obtain a Concealed Pistol License (CPL).
• Professional appearance and strong customer service skills required.
• Excellent verbal, written, interpersonal, problem-solving, and de-escalation skills.
• Ability to read, write, and interpret English-language documents and reports.
• Basic math proficiency required.
• Proficient with Microsoft Office applications, including Word, Excel, and Outlook.

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!