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Customer Service Operations Assistant Jobs in Tennessee

Lowe's

Operations ASM

Hendersonville, TN

$20.75 - $26.50/hr

What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Operations Assistant ...

HRS Talent Solutions

Customer Service Assistant

Memphis, TN · On-site

$15.50 - $21.25/hr

About the job Customer Service Assistant Customer Service Assistant Entry-Level Customer Support & Service Coordination Role About the Role We are currently hiring for a Customer Service Assistant ...

Golden Hippo

HR Operations Assistant

Memphis, TN · On-site

$33K - $42K/yr

HR Operations Assistant Location: Memphis, TN Schedule : M-F 9:00-5:30 pm What You'll Be Doing: The ... Demonstrates exceptional customer service and professionalism when interacting with employees ...

Golden Bolt

HR Operations Assistant

Memphis, TN · On-site

$36K - $46K/yr

HR Operations Assistant Location: Memphis, TN Schedule : M-F 9:00-5:30 pm What You'll Be Doing: The ... Demonstrates exceptional customer service and professionalism when interacting with employees ...

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Customer Service Operations Assistant information

What is a customer service operations assistant?

A customer service operations assistant supports the customer service team by handling administrative tasks, managing customer inquiries, and ensuring smooth communication between departments. They often use customer relationship management (CRM) software and need strong organizational and communication skills. The role typically requires attention to detail and may involve working in a fast-paced environment with regular schedules.

What does a customer service operations assistant do?

A customer service operations assistant supports the customer service team by handling inquiries, processing orders, managing customer accounts, and ensuring smooth communication between customers and the company. They often use customer relationship management (CRM) software and may assist with training or administrative tasks to improve service efficiency.
What are the most commonly searched types of Customer Service Operations jobs in Tennessee? The most popular types of Customer Service Operations jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Service Operations Assistant jobs? Cities in Tennessee with the most Customer Service Operations Assistant job openings:
Customer Service Operations Assistant jobs near you

CCE Supervisor - Service Operations

Thompson Machinery - Caterpillar

La Vergne, TN • On-site

Full-time

Re-posted 24 days ago

Thompson Machinery rating

8.8

Company rating: 8.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

23rd of 171 rated vehicle equipment hire

Job description

Supervisor – Service Operations
JOB PROFILE
The Supervisor-Service Operations position is responsible for managing all skilled service mechanics/technicians, support staff at the designated location. Assigns work amp; directs staff to ensure that safe, appropriate and efficient repairs are performed. Interacts with customers and other supervisors regarding service progress.
ABOUT THE COMPANY
Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.
BASIC REQUIREMENTS
  • High school diploma required, college and/or technical education preferred.
  • Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred.
  • Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on Caterpillar construction equipment.
  • Able to work a flexible schedule, including nights, weekends and on-call hours as required.
  • Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
  • Sense of urgency and self-initiative, and the personal drive for success.
  • Excellent communication skills.
  • Must be able to travel as required for meetings and training (less than 15%).
RESPONSIBILITIES
  • Assigns work within company facilities and at remote field locations, aiding technicians in prioritizing and locating field service customers.
  • Coordinates contact with technicians to support parts availability and parts orders, timely completion of work orders, and development of work schedules.
  • Interacts with individual and commercial equipment customers and with company Product Support leadership regarding service status.
  • Conduct annual performance reviews for assigned operational unit.
  • Investigate amp; document events of work related Injury and/or property damages.
  • Maintain effective work, vacation and training scheduled for assigned staff.
  • Submit accurate time records related to work performed and/or hours worked.
  • Respond to customer inquiries related to service.
Safety
  • Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
  • Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
Customer Satisfaction
  • Respond to all customer requests in a professional and courteous, timely and responsive manner.
  • Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
  • Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
Business
  • Supports the organization’s mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
  • Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
  • Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
  • Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
  • Maintain company and product confidentiality.
  • Attend and participate in all meetings, trainings, and activities as required.
  • Adhere to all Company policies and departmental procedures and rules.
  • All other duties as assigned.
Work Conditions
  • Maintain a clean, safe working environment.
  • Communicate effectively, verbally and in writing.
  • Must be honest, reliable, and dependable, and display a positive attitude.
  • Must be able to work well under occasional pressure or within work standards and deadlines.
  • Must be able to work independently and/or with others in a team environment.
  • Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
  • Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
Physical Requirements
  • Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
  • Able to lift up to 20-50 pounds occasionally.
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with the candidate’s experience and background.
Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

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