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Customer Service Manufacturing Jobs in Iowa (NOW HIRING)

Acro Service Corporation

Be Seen First

Customer Service Representative

Johnston, IA · On-site

$17 - $19/hr

... customer service / support experience · Efficient researching / troubleshooting skills · ... manufacturing. To learn more, please visit www.acrocorp.com.

Glen-Gery

Coordinator, Customer Service

Adel, IA

$18.25 - $23.75/hr

Glen-Gery, one of the nation's leading brick manufacturers, is seeking a motivated and detail-oriented Customer Service Coordinator to join our team in Adel, IA. This is an exciting opportunity to ...

Glen-Gery

Coordinator, Customer Service

Adel, IA · On-site

$18.25 - $23.75/hr

Glen-Gery, one of the nation's leading brick manufacturers, is seeking a motivated and detail-oriented Customer Service Coordinator to join our team in Adel, IA. This is an exciting opportunity to ...

Crown Packaging

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

This involves working with manufacturers, distribution centers, warehouses and transportation ... Deliver excellent customer service to our customers at all times. * Assist customers with product ...

Acro Service Corporation

Be Seen First

Bilingual Customer Service (Portuguese)

Johnston, IA · On-site

$18.50 - $20.50/hr

Acro Service Corp is looking for a Customer Support Representative who has fluency in Portuguese ... manufacturing. To learn more, please visit www.acrocorp.com.

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Customer Service Manufacturing information

See Iowa salary details

$9

$17

$25

How much do customer service manufacturing jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service manufacturing in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a customer service manufacturing?

A Customer Service Manufacturing job involves assisting customers with inquiries, orders, and issues related to manufactured products. This role requires strong communication skills to coordinate between customers, production teams, and supply chain departments. Responsibilities may include processing orders, providing product information, resolving complaints, and ensuring timely delivery. The goal is to maintain customer satisfaction while supporting efficient manufacturing operations.

What are the key skills and qualifications needed to thrive in customer service manufacturing?

To thrive as a Customer Service Manufacturing professional, you need a solid understanding of production processes, product specifications, and excellent problem-solving abilities, often supported by experience in a manufacturing environment. Familiarity with ERP systems, order tracking software, and quality assurance procedures is commonly expected. Strong communication, attention to detail, and patience help individuals excel when addressing customer concerns and collaborating with production teams. These qualities are critical for ensuring customer satisfaction, timely order fulfillment, and effective coordination between customers and manufacturing operations.

What are some typical challenges faced in a customer service manufacturing role?

One common challenge is balancing urgent customer requests with the realities of manufacturing production schedules and limitations. You may often need to coordinate between various departments—such as quality control, logistics, and production—to resolve issues like delays, product modifications, or inventory shortages. Effective communication and adaptability are essential when managing customer expectations and finding solutions to unexpected problems. Working in this role offers valuable experience in both customer relations and manufacturing operations, helping you develop skills that can lead to advancement in operations, production planning, or customer account management.

What are the most commonly searched types of Customer Service Manufacturing jobs in Iowa? The most popular types of Customer Service Manufacturing jobs in Iowa are:
What are popular job titles related to Customer Service Manufacturing jobs in Iowa? For Customer Service Manufacturing jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Service Manufacturing jobs in Iowa look for? The top searched job categories for Customer Service Manufacturing jobs in Iowa are:
Customer Service Manufacturing jobs near you
Infographic showing various Customer Service Manufacturing job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Customer Service Rep - O'Neal Manufacturing Services

O'Neal Manufacturing Services

Cedar Falls, IA

$15 - $20.25/hr

Full-time

Posted 17 days ago

O'Neal Manufacturing Services rating

6.1

Company rating: 6.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Build A Career That’s Made to Last.

O’Neal Manufacturing Services is one of the largest family-owned metal fabrication companies in the United States. For over 100 years, we’ve built more than just metal – we’ve built trust, careers, and lasting relationships. We are committed to helping every team member grow, learn, and achieve more. Let’s Build Things – Together.

Position Summary: Provide customer service, to include order entry, order assistance, and web site support, via web chat, phone calls, or internal communication.

Duties and Responsibilities  
  • Provide customer support via web chat, phone and/or email. 
  • Assist in the preparation of reports and recording keeping regarding E-Commerce sales. 
  • Assist sales representatives in expediting and followup of orders. 
  • Assist with incoming customer calls by directing them to the appropriate individual or department needed to resolve problems or complaints. 
  • Provide support to the sales staff in its effort to give customers the best possible quality and service. 
  • Quality Responsibility: Responsible for providing error-free work to all internal and external customers as related to the output of their position. 
Skills and Qualifications 
  • Proficient in MS Excel, MS Word, MS Outlook. 
  • Experience with ERP system, preferred.  
  • Able to work in a high-paced environment.  
  • Strong organizational skills and attention to detail.  
  • 2- or 4-year degree, or equivalent experience, required.  
  • Speak conversational English. 
Physical Requirements  
  • Ability to lift 20 lbs. as needed. 
  • Ability to bend, stand, climb, twist and stoop for extended periods of time. 
  • Ability to perform sedentary work including sitting for extended periods of time. 
  • Ability to operate standard office equipment.  
  • Have good vision of 20/30 with corrective lenses. 
  • Ability to maintain coordination of hand and finger movements to grasp and manipulate objects with precision. 
  • Travel as needed to accomplish desired results. Overnight travel may be required occasionally. 
 Subject to environmental conditions that occur indoors and outdoors which includes but is not limited to exposure to changing temperatures, loud noises, vibration from use of equipment and the following: 
  •  Hazards: Variety of physical conditions, such as proximity to moving mechanical parts, electrical current, exposure to high heat or exposure to chemicals. 
  •  Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin – fumes, odors, dust, mist, gases or poor ventilation. 
  • Oils: there is air and/or skin exposure to oils and other cutting fluids. 
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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About O'Neal Manufacturing Services

Sourced by ZipRecruiter

At O'Neal Manufacturing Services (OMS), we build things! As an O'Neal Industries affiliate company, we are a leader in the fabrication of steel and metal products that shape the world in which we live in. Our culture is driven by honesty, integrity and respect. We set high expectations for ourselves in providing a safe and diverse work environment. If you are looking to be part of a dynamic company to build your career, visit onealmfg.com/careers to learn more!

Industry

Manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Vestavia Hills, AL, US

Year founded

1921

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