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Customer Service Lead Jobs in Indiana (NOW HIRING)

Huck's Market

Food Service - Huck's Food Service Lead

Hope, IN · On-site

$14.75 - $20/hr

Our standards for customer service and store cleanliness are extremely high. All our Associates are ... Food Service Lead Job Purpose: Every Food Service Lead is responsible for the proper and efficient ...

Huck's Market

Food Service - Huck's Food Service Lead

Paoli, IN · On-site

$14.75 - $20.25/hr

Our standards for customer service and store cleanliness are extremely high. All our Associates are ... Food Service Lead Job Purpose: Every Food Service Lead is responsible for the proper and efficient ...

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How much do customer service lead jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service lead in Indiana is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $22.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service lead?

To thrive as a Customer Service Lead, you need strong problem-solving abilities, leadership experience, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you stand out in this role. These skills are crucial for ensuring high team performance, customer satisfaction, and the effective resolution of complex service issues.

How does a customer service lead typically support and motivate their team during high-volume periods?

A Customer Service Lead plays a crucial role in managing team morale and efficiency, especially during peak times. They provide real-time guidance, help resolve complex customer issues, and may reassign tasks to balance workloads. Regular check-ins, clear communication, and recognition of team achievements help maintain motivation. Leads also ensure their team has access to necessary resources and training to handle increased demand effectively.

What is a customer service lead?

A customer service lead is a supervisory role responsible for overseeing customer service representatives, ensuring quality support, and resolving escalated issues. They often train staff, monitor performance metrics, and use tools like CRM software to improve customer satisfaction.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President of Customer Service, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and a deep understanding of customer relations and organizational objectives.
More about Customer Service Lead jobs
Customer Service Lead jobs near you
Infographic showing various Customer Service Lead job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

Food Service - Huck's Food Service Lead

Huck's Market

Princeton, IN • On-site

$14.50 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

This is so much more than just a job!
Come join a company where you have an opportunity to be an owner. We are a 100% Employee-Owned Company.
It takes a special person to be an Associate with Huck's. Our standards for customer service and store cleanliness are extremely high. All our Associates are expected to give our customers fast, friendly service at all times.
Our golden rule: "The customer is the most important person in all our stores."
Job Title: Food Service Lead
Job Purpose:
Every Food Service Lead is responsible for the proper and efficient operation of the Food Service Department within company policy in such a manner as to ensure that the department is profitable and maintains the highest level of quality and customer service.
Job Duties and Responsibilities:
General Management
  • Ensures that the food service department is open and ready for business during all hours for which the department is scheduled to be open
  • Effectively schedules associates to meet business demands using fixed schedule
  • Gives all customers prompt and courteous service
  • Effectively communicates with store associates and management
  • Follows all federal, state and local laws and ordinances pertaining to the operation of the department
  • Provides a role model of conduct for other associates in the store
  • Controls variable expenses of the department
  • Ensure all associates are in proper uniform and providing prompt, courteous customer service

Bookkeeping
  • Ensures all paperwork is done accurately and in a timely manner
  • Maintains inventory and loss within company guidelines
  • Conducts inventories as directed by management
  • Ensures all associates are properly recording all hours worked

Human Resources
  • Treats all associates with dignity and respect and uses the proper personnel management techniques
  • Ensures that all associates receive breaks
  • Advises Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance
  • Trains all new Associates on proper completion of their job duties

Security
  • Ensures all associate shift procedures are followed
  • Ensures a safe shopping and working environment
  • Ensures all safety rules are followed and protective equipment used

Merchandising
  • Ensures current sign program is posted on the date the program begins
  • Ensures current plan-o-grams being used
  • Communicates with the Division Manager any special needs or request
  • Effectively orders merchandise to prevent out of stocks and maintain proper inventory levels as directed

Maintenance
  • Ensures the food service appearance reflects company expectations and standards
  • All food service display cases and glass are clean
  • Reports any maintenance problems that cannot be corrected immediately without assistance to the store manager
  • Ensures all food service areas are kept clean and follows all sanitation procedures

Safety
  • Ensures that ladders are properly used
  • Ensures that lifting procedures are followed per company policy
  • Ensures that wet floor signs are used, per company policy
  • Reports accidents promptly to the Store Manager and corporate office

Huck's Bucks Loyalty App
  • Actively promote the Huck's Bucks Loyalty app to customers
  • Communicate to customers the benefits of signing up and using the app
  • Monitor transactions for potential misuse of points or discounts
  • Assist customers on how to sign up and use the app for discounts and redemption

Benefits:
  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health, dental, vision, and life insurances, ESOP, 401K with match, paid time off, and paid holidays.
  • Opportunities for career advancement and professional development within a growing company.
  • Employee discounts for food and fuel.

The Requirements, Duties, and Responsibilities list is incomplete but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload, or technical development).
Huck's is an equal opportunity employer. At Huck's we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classifications protected by law.

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