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Customer Service Insurance Jobs in Springfield, VA

Ace Handyman Services

customer service rep

Springfield, VA · On-site

$20/hr

  • Medical

  • PTO

Health insurance * Aflac * Vacation * Performance bonuses * Cell phone reimbursement * Company ... This will require that you provide customers with information and expert advice on our services ...

Ace Handyman Services

customer service rep

Springfield, VA · On-site

$20/hr

  • Medical

  • PTO

Health insurance * Aflac * Vacation * Performance bonuses * Cell phone reimbursement * Company ... This will require that you provide customers with information and expert advice on our services ...

Donna Carter

Customer Service Representative

Alexandria, VA · On-site

$22/hr

  • Medical

  • Retirement

  • PTO

Customer Service Representative Location: ALEXANDRIA, VA, 22301 Salary: $22.0 - $22.0/hour ... Insurance experience not required we will train the right person with the right skill set. We seek ...

New

U-Haul

Customer Service Representative

Alexandria, VA · On-site

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Sterling, VA · On-site

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Falls Church, VA

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Suitland, MD · On-site

$15.30 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Manassas, VA

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Falls Church, VA

$12.77 - $13.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Alexandria, VA · On-site

$12.77 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

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Showing results 41-60

All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Springfield, VA

Customer Service Insurance information

See Springfield, VA salary details

$10

$19

$28

How much do customer service insurance jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service insurance in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What job categories do people searching Customer Service Insurance jobs in Springfield, VA look for?

The top searched job categories for Customer Service Insurance jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Customer Service Insurance jobs?

Cities near Springfield, VA with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,838 per year, or $19.6 per hour.

Acquisition Specialist - State Farm Agent Team Member

Roxanne Jones - State Farm Agent

Waldorf, MD • On-site

$50K - $70K/yr

Full-time

Retirement, PTO

Re-posted 17 days ago

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Acquisitions Specialist – Insurance Sales & Customer Relations
Roxanne Jones State Farm
3825 Leonardtown Road, Suite 3
Waldorf, MD 20601
Full-Time | In-Office
Build Relationships. Drive Growth. Make an Impact.
Roxanne Jones State Farm is seeking a motivated, sales-focused Acquisitions Specialist who enjoys connecting with people, building trust, and helping customers protect what matters most. This role is ideal for someone who is competitive, goal-oriented, and energized by sales opportunities while also delivering a positive customer experience.
We are looking for a candidate who thrives in a sales based environment, enjoys relationship-building, and can confidently guide conversations that lead to new business growth. At the same time, we value team members who are approachable, professional, and willing to assist with customer service needs when needed.
Licensing Requirement (Job Contingent)
This position is contingent upon obtaining required insurance licenses.
• Property & Casualty license must be obtained prior to your Day 1 start (full agency support provided)
• Life & Health license must be obtained within 60 days of your start date
• We provide licensing guidance, study support, and onboarding assistance throughout the process
Position Overview
As an Acquisitions Specialist, your primary focus will be generating new business opportunities, building customer relationships, and contributing to agency growth. You will engage with prospective customers, conduct consultative sales conversations, and help customers find personalized insurance solutions that fit their needs.
This role also requires a team-oriented mindset and willingness to assist with customer service interactions when appropriate.
Responsibilities
Generate new business through outbound calls, referrals, community outreach, and lead follow-up
Build and maintain a strong pipeline of prospective customers
Conduct needs-based conversations and recommend appropriate insurance solutions
Quote, present, and close auto, home, renters, life, and other insurance products
Provide friendly, professional support to existing and prospective customers
Assist with  service-related needs including policy questions, account updates, and customer follow-up
Maintain accurate documentation and customer records within agency systems
Track activity, pipeline progress, and production goals consistently
Collaborate with team members to support office growth and customer satisfaction
Ensure compliance with agency standards and insurance regulations
Qualifications
Sales-driven mindset with a strong desire to meet and exceed goals
Friendly, outgoing, and customer-focused personality
Strong communication and relationship-building skills
Confidence initiating conversations and asking for the sale
Ability to multitask 
Strong organizational and follow-up skills
Prior sales, customer service, insurance, or business development experience preferred
Ability to meet licensing requirements outlined above
What We Offer
Competitive base salary plus commission and performance incentives
Uncapped earning potential tied to production
Full support through the licensing process
Ongoing training, mentorship, and professional development
Friendly, team-oriented office culture
Opportunity for long-term career growth within a growing agency
Equal Opportunity Employer
Roxanne Jones State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
Ready to Grow Your Career?
If you are competitive, customer-focused, and ready to build a rewarding career in insurance sales, apply today to join Roxanne Jones State Farm.