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Customer Service Insurance Jobs in Springfield, VA

navymutual

Manager, Customer Service

Arlington, VA

Navy Mutual is seeking a strategic and hands-on Manager of Customer Service to lead and elevate our Member experience across our life insurance and annuity business. This role is critical in ...

U-Haul

Customer Service Representative

Manassas Park, VA · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Alexandria, VA · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Manassas, VA · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Falls Church, VA

$17 - $23.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

Sila Services

Customer Service Representative

Sterling, VA

$15.75 - $21.50/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Apply Early

U-Haul

Customer Service Representative

Hyattsville, MD · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Manassas, VA · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

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Showing results 1-20

All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Springfield, VA

Customer Service Insurance information

See Springfield, VA salary details

$10

$19

$28

How much do customer service insurance jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for customer service insurance in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are popular job titles related to Customer Service Insurance jobs in Springfield, VA? For Customer Service Insurance jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Springfield, VA look for? The top searched job categories for Customer Service Insurance jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Service Insurance jobs? Cities near Springfield, VA with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you

Manager, Customer Service

navymutual

Arlington, VA

Other

Posted 17 days ago

Job description

Navy Mutual is seeking a strategic and hands-on Manager of Customer Service to lead and elevate our Member experience across our life insurance and annuity business. This role is critical in delivering exceptional, compliant, and consistent service while driving operational excellence, team performance, and continuous improvement.

If you are a data-driven leader with deep call center expertise, a passion for coaching high-performing teams, and experience in regulated financial services environments, this is your opportunity to make a meaningful impact.

What You’ll DoLead & Optimize Customer Service Operations
  • Oversee day-to-day operations of the Customer Service function, ensuring delivery of high-quality, compliant, and consistent Member experiences
  • Establish and maintain service standards, internal controls, and operational protocols
  • Monitor and analyze call volume, productivity, compliance metrics, and trends to optimize staffing and performance
Drive Member Experience & Quality
  • Own the Quality Assurance program (call monitoring, calibration, coaching, and trend reporting)
  • Manage escalations and complaints in alignment with established SOPs
  • Ensure all communications meet regulatory, accuracy, and documentation standards
Develop & Lead a High-Performing Team
  • Provide daily coaching, mentoring, and performance management to Customer Service staff
  • Lead training initiatives across areas including compliance, de-escalation, systems usage, and product knowledge
  • Conduct performance reviews, manage workloads, and drive accountability for KPIs, KRIs, and SLAs
Enhance Processes & Systems
  • Identify and implement process improvements, automation, and self-service capabilities
  • Partner cross-functionally to address system enhancements and operational gaps
  • Support and troubleshoot customer-facing technologies (IVR, chat, portal, PAS, CRM systems)
Drive Operational Excellence & Compliance
  • Ensure adherence to industry regulations, internal policies, and audit standards
  • Maintain deep knowledge of products, systems, and servicing processes
  • Lead or support change initiatives, process redesign, and knowledge management efforts
What You BringExperience & Expertise
  • Bachelor’s degree in Business or related field and 3+ years in life insurance/financial services, or 7+ years equivalent experience
  • 3+ years managing a Customer Service call center, including KPIs, QA programs, and operational strategy
  • 3+ years leading teams with demonstrated success in coaching, performance management, and workforce planning
  • Strong knowledge of life insurance/annuity products, regulations, and servicing operations
Technical & Analytical Skills
  • Experience with CRM systems (e.g., Salesforce) and policy administration platforms
  • Proven ability to analyze data, identify trends, and present actionable insights
  • Strong process orientation with experience in continuous improvement and operational enhancements
Leadership & Communication
  • Exceptional leadership, interpersonal, and communication skills
  • Ability to manage multiple priorities with precision and attention to detail
  • Demonstrated ability to drive accountability, engagement, and a culture of compliance
Preferred
  • Insurance designations (FLMI, ACS, PCS, CLU)
  • Experience with budget management and vendor coordination

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