Customer Service Representative
$16.25 - $22/hr
Company parties Dental insurance Health insurance Opportunity for advancement Paid time off ... a Customer Service Representative to join our team. In this role, you will communicate with ...
Customer Service Representative
$16.25 - $22/hr
Company parties Dental insurance Health insurance Opportunity for advancement Paid time off ... a Customer Service Representative to join our team. In this role, you will communicate with ...
Navy Mutual is seeking a strategic and hands-on Manager of Customer Service to lead and elevate our Member experience across our life insurance and annuity business. This role is critical in ...
Navy Mutual is seeking a strategic and hands-on Manager of Customer Service to lead and elevate our Member experience across our life insurance and annuity business. This role is critical in ...
Customer Service Associate
$14.75 - $20.25/hr
Performs a variety of customer service and business office functions for a Southern States agronomy ... Life Insurance * Accident Death and Dismemberment Insurance * Paid Time Office * Vacation Buy-Back
Customer Service Associate
$14.75 - $20.25/hr
Performs a variety of customer service and business office functions for a Southern States agronomy ... Life Insurance * Accident Death and Dismemberment Insurance * Paid Time Office * Vacation Buy-Back
Customer Service Associate
Falls Church, VA · On-site
$16.50/hr
Customer Service Associate Starting hiring pay at: $16.50 As an important part of our team ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*
Customer Service Associate
Falls Church, VA · On-site
$16.50/hr
Customer Service Associate Starting hiring pay at: $16.50 As an important part of our team ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*
Customer Service Associate
Falls Church, VA · On-site
$16.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*
Customer Service Associate
Falls Church, VA · On-site
$16.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*
As an all-lines insurance broker, they have been serving domestic and international communities ... Finding the right people is vital to providing a great customer service experience. Their human ...
As an all-lines insurance broker, they have been serving domestic and international communities ... Finding the right people is vital to providing a great customer service experience. Their human ...
Customer Service Representative Phoenix Offshore is an organization that connects U.S. businesses ... As an all-lines insurance broker, they have been serving domestic and international communities ...
Customer Service Representative Phoenix Offshore is an organization that connects U.S. businesses ... As an all-lines insurance broker, they have been serving domestic and international communities ...
Customer Service Representative
$16 - $21.75/hr
Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...
Quick apply
Customer Service Representative
$16 - $21.75/hr
Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...
Customer Service Representative
Manassas, VA · On-site
$18 - $20/hr
Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...
Customer Service Representative
Manassas, VA · On-site
$18 - $20/hr
Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...
Customer Service Representative
$16.25 - $22.25/hr
... Customer Service Representative - State Farm Agent Team Member ... Insurance experience not required we will train the right person with the right skill set. We seek ...
Quick apply
Customer Service Representative
$16.25 - $22.25/hr
... Customer Service Representative - State Farm Agent Team Member ... Insurance experience not required we will train the right person with the right skill set. We seek ...
Customer Service Representative
Ashburn, VA · On-site
$36K - $72K/yr
... Customer Service Representative - State Farm Agent Team Member ... Insurance experience not required we will train the right person with the right skill set. We seek ...
Customer Service Representative
Ashburn, VA · On-site
$36K - $72K/yr
... Customer Service Representative - State Farm Agent Team Member ... Insurance experience not required we will train the right person with the right skill set. We seek ...
Customer Service Representative
Sterling, VA · On-site
$18 - $22/hr
Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...
Customer Service Representative
Sterling, VA · On-site
$18 - $22/hr
Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...
Customer Service Representative
$18 - $22/hr
Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...
Customer Service Representative
$18 - $22/hr
Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...
Customer Service Representative
$15.75 - $21.50/hr
Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...
Quick apply
Customer Service Representative
$15.75 - $21.50/hr
Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...
Customer Service Representative
$16.25 - $22.25/hr
... Customer Service Representative - State Farm Agent Team Member ... Insurance experience not required we will train the right person with the right skill set. We seek ...
Quick apply
Customer Service Representative
$16.25 - $22.25/hr
... Customer Service Representative - State Farm Agent Team Member ... Insurance experience not required we will train the right person with the right skill set. We seek ...
Manager, Customer Service
Arlington, VA · On-site
$110K - $120K/yr
Navy Mutual is seeking a strategic and hands-on Manager of Customer Service to lead and elevate our Member experience across our life insurance and annuity business. This role is critical in ...
Manager, Customer Service
Arlington, VA · On-site
$110K - $120K/yr
Navy Mutual is seeking a strategic and hands-on Manager of Customer Service to lead and elevate our Member experience across our life insurance and annuity business. This role is critical in ...
Customer Service Representative
$18 - $20/hr
Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...
Customer Service Representative
$18 - $20/hr
Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...
Customer Service Associate
Falls Church, VA · On-site
$16.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*
Customer Service Associate
Falls Church, VA · On-site
$16.50/hr
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*
Customer Service Rep
Hyattsville, MD · On-site
$19 - $22/hr
The Customer Service Representative (CSR) serves as the first point of contact for customers and ... They manage working relationships with customers and insurance companies and support the entire ...
New
Quick apply
Customer Service Rep
Hyattsville, MD · On-site
$19 - $22/hr
The Customer Service Representative (CSR) serves as the first point of contact for customers and ... They manage working relationships with customers and insurance companies and support the entire ...
New
Customer Service Insurance information
See Springfield, VA salary details
$10.29 - $11.92
2% of jobs
$11.92 - $13.54
4% of jobs
$13.54 - $15.16
11% of jobs
$16.05 is the 25th percentile. Wages below this are outliers.
$15.16 - $16.78
15% of jobs
The median wage is $18.27 / hr.
$16.78 - $18.40
20% of jobs
$18.40 - $20.02
15% of jobs
$21.13 is the 75th percentile. Wages above this are outliers.
$20.02 - $21.64
13% of jobs
$21.64 - $23.26
7% of jobs
$23.26 - $24.88
6% of jobs
$24.88 - $26.50
4% of jobs
$26.50 - $28.12
3% of jobs
$10
$19
$28
How much do customer service insurance jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for customer service insurance in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.
What are Customer Service Insurance representatives?
Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.
What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?
To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.
What is the difference between Customer Service Insurance vs Insurance Claims Specialist?
| Aspect | Customer Service Insurance | Insurance Claims Specialist |
|---|---|---|
| Required Credentials | High school diploma; insurance-related certifications | High school diploma; claims processing certifications |
| Work Environment | Office, call centers, customer support centers | Office, claims processing departments |
| Employer & Industry Usage | Insurance companies, agencies | Insurance companies, third-party claims firms |
| Common Search & Comparison | Customer support roles in insurance | Claims processing and adjustment roles |
Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.
What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?
Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What job categories do people searching Customer Service Insurance jobs in Springfield, VA look for? The top searched job categories for Customer Service Insurance jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Service Insurance jobs? Cities near Springfield, VA with the most Customer Service Insurance job openings:
$16.25 - $22/hr
Other
Medical, Dental, PTO
Posted 25 days ago
Job description
Benefits:
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Wellness resources
Benefits/Perks
Competitive Compensation
Paid Time Off
Health Insurance Benefits
Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively