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Customer Service Insurance Jobs in Springfield, VA

Sunrise Senior Living

Customer Service

Mclean, VA · On-site

$27.25/hr

Join Our Team as a Customer Service Professional at Sunrise Senior Living! At Sunrise Senior Living , we're more than just a senior living operator--we're a community dedicated to enriching the lives ...

Service Experts

Customer Service Representative I

Fairfax, VA · On-site

$16.25 - $22.25/hr

The Customer Service Specialist handles customer service requests, appointment booking, customer ... Life Insurance and disability insurance options * Supplemental benefit programs * World Class ...

Service Experts

Customer Service Representative I

Fairfax, VA · On-site

$16.25 - $22.25/hr

The Customer Service Specialist handles customer service requests, appointment booking, customer ... Life Insurance and disability insurance options * Supplemental benefit programs * World Class ...

Raising Cane's

Customer Service Associate

Washington, DC · On-site

$18.50/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*

Raising Cane's

Customer Service Associate

Washington, DC · On-site

$18.50/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*

Raising Cane's

Customer Service Associate

Washington, DC · On-site

$18.50/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*

U-Haul

Customer Service Representative

Manassas Park, VA · On-site

$12 - $13/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Rockville, MD

$18 - $19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

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Showing results 21-40

All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Springfield, VA

Customer Service Insurance information

See Springfield, VA salary details

$10

$19

$28

How much do customer service insurance jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service insurance in Springfield, VA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are popular job titles related to Customer Service Insurance jobs in Springfield, VA?

For Customer Service Insurance jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Springfield, VA look for?

The top searched job categories for Customer Service Insurance jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Customer Service Insurance jobs?

Cities near Springfield, VA with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,838 per year, or $19.6 per hour.

Customer Service

Professional Moving & Storage

Washington, DC

$18 - $24.75/hr

Full-time

Re-posted 2 days ago

Job description

We are looking for motivated individuals who possess excellent listening skills as well as superior communication abilities, both verbal and written. Job will entail answering and responding to both incoming and outgoing sales and service calls. Skill set required: Must possess strong verbal and written communication skills Must have strong typing and computer skills Must be comfortable using various types of technology Beneficial but not required:Past customer service experience (in any field) Past call center experience Bi-lingual is a huge plus!.

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