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Customer Service Insurance Jobs in Oklahoma (NOW HIRING)

LHH US

Customer Service

Tulsa, OK

$20 - $23/hr

We are seeking a Customer Service Representative to support key customer accounts by managing ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

KFC

Customer Service

Durant, OK

$13 - $17.50/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Long John Silvers

Customer Service

Bixby, OK

$14.75 - $20/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, Long John Silvers is the perfect place to learn, grow and succeed! We offer the following: * A ...

Long John Silvers

Customer Service

Tulsa, OK

$13.75 - $18.75/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, Long John Silvers is the perfect place to learn, grow and succeed! We offer the following: * A ...

HomeTown Services

Customer Service Representative

Tulsa, OK · On-site

$14.50 - $19.75/hr

PAID WEEKLY! We are currently looking to add Customer Service Representatives to our team ... Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and ...

QCHI

Customer Service Representative

Pryor, OK · On-site

$14/hr

This Customer Service Representative position is a full-time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Oklahoma

Customer Service Insurance information

See Oklahoma salary details

$9

$17

$24

How much do customer service insurance jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service insurance in Oklahoma is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.33 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Oklahoma?

The most popular types of Customer Service Insurance jobs in Oklahoma are:

What are popular job titles related to Customer Service Insurance jobs in Oklahoma?

For Customer Service Insurance jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Oklahoma look for?

The top searched job categories for Customer Service Insurance jobs in Oklahoma are:

What cities in Oklahoma are hiring for Customer Service Insurance jobs?

Cities in Oklahoma with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,100 per year, or $17.4 per hour.

Insurance Commercial Lines Customer Service Agent

First United Bank & Trust

Moore, OK • Hybrid

$42K - $58K/yr

Full-time

Re-posted 8 days ago

Job description

Join Our Team!

We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.

The PositionJob TitleInsurance Commercial Lines Customer Service AgentJob Description
SUMMARY

The Commercial Lines Customer Service Agent - Small Business performs the essential functions of the position, which include supporting the agency sales team and agency renewal and new business service teams. They will optimize small business renewals through managing the small business renewal process and nurturing client relationships. This position must meet sales, service, and quality standards adopted by the agency.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

1. Service Commercial Lines Book of Business

  • Endorsements
  • Billing/payments (invoice transactions, record payments, prepare finance agreements)
  • Claims
  • Create new/renewal business submissions
  • Loss runs (create letters, order loss runs / obtain/order experience modifiers)
  • Gather & help complete supplemental applications & supporting documentation
  • Issue certificates, evidence of insurance, auto id cards and binders
  • Check and mail out policies
  • Create proposals for agent- if needed
  • Cancellation tracking and processing (pending and cancelled)
  • Audit tracking
  • Bond

2. Remarkets

3. Quote account rounds for existing CL business

4. Keep up with carrier updates and underwriting information

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience
  • High School diploma or GED equivalent
  • College degree preferred
  • Industry knowledge preferred
  • Obtain and maintain applicable licensing
  • Insurance designation preferred
Technical/Functional Competencies
  • Proficient in PC operating systems- Applied Epic
  • Proficient Microsoft office
  • Knowledge of and experience with Carrier websites
  • Knowledge of and experience with Comparative rater websites

This position follows a 41 workweek and is an inoffice role. Employees are expected to be onsite four days per week and may work remotely one day per week.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations:Moore, Plano-Parkwood

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.

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