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Customer Service Insurance Jobs in Oklahoma (NOW HIRING)

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Customer Service Insurance information

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$9

$17

$24

How much do customer service insurance jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service insurance in Oklahoma is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.33 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Oklahoma?

The most popular types of Customer Service Insurance jobs in Oklahoma are:

What are popular job titles related to Customer Service Insurance jobs in Oklahoma?

For Customer Service Insurance jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Oklahoma look for?

The top searched job categories for Customer Service Insurance jobs in Oklahoma are:

What cities in Oklahoma are hiring for Customer Service Insurance jobs?

Cities in Oklahoma with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,100 per year, or $17.4 per hour.

Call Center Customer Service - Insurance Finding & Filing

CLAIMS MANAGEMENT RESOURCES INC

Oklahoma City, OK

$12 - $14/hr

Full-time

Retirement, PTO

Posted 14 days ago

Job description

Who We Are  

We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs. 

Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.  

We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.  

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.  

Who We're Looking For

We're looking for someone comfortable working from home who can positively interact with damagers over the phone. We need a true team players who wants to make a meaningful contribution to their team and to our company. 

The Insurance Filing Specialist is responsible for locating and reporting insurance information via claims analysis and interactions with damagers. 

On a Typical Day, You'll

  • Take inbound calls for IFF and route caller to correct team member
  • Utilize Beyond to cross reference insurance information on repeat damagers
  • Enter/update insurance information into Beyond
  • Extensive phone usage to file claims
  • Determine appropriate claim codes to update Beyond
  • Assist supervisor and team members as requested

Bonus Structure

1st- 15th of the month

Level 1 $515K = $105

Level 2 $600K = $150

Level 3 $685K = $205

16th- End of the month

Level 1 $1.275M = $105

Level 2 $1.350M = $150

Level 3 $1.425M = $205

Requirements 

  • Extensive phone skills
  • Basic knowledge of Microsoft Excel
  • Intermediate knowledge of Microsoft Outlook and Microsoft Word
  • Thorough and detail orientated
  • Ability to work independently with minimal supervision
  • Accurate data entry
  • Excellence attendance
  • Punctuality

Education and Experience Guidelines:

High school diploma or equivalent required

1 year + of insurance experience is preferred, but not mandatory

Okay, But What Are the Perks

  • Full menu of benefits including matched 401K
  • Tiered bonus system based on team accomplishments 
  • Paid time off as well as paid holidays
  • CMR pays $50/month towards your internet service costs 
  • Christmas bonus
  • CMR is a 2020 - 2025 The Oklahoman Top Workplaces winner! 

Pre-employment drug screening and criminal background checks are mandatory

CMR is an Equal Opportunity Employer

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