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Customer Service Insurance Jobs in Missouri (NOW HIRING)

Crane Agency

CSR Trainee Insurance

Chesterfield, MO · On-site

$39K - $54K/yr

As a Commercial Lines Customer Service Rep Trainee, you'll be a crucial part of the team focusing on client service. With guidance, you'll learn to interact with customers, insurance markets and ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Missouri

Customer Service Insurance information

See Missouri salary details

$9

$17

$25

How much do customer service insurance jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer service insurance in Missouri is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are popular job titles related to Customer Service Insurance jobs in Missouri? For Customer Service Insurance jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Missouri look for? The top searched job categories for Customer Service Insurance jobs in Missouri are:
What cities in Missouri are hiring for Customer Service Insurance jobs? Cities in Missouri with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Missouri as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $36,674 per year, or $17.6 per hour.

Insurance Customer Service

Mike Scott Agency, LLC

Saint Louis, MO • On-site

$18 - $22/hr

Full-time

PTO

Posted 11 days ago

Job description

We are looking to grow our agency!

Our agency is currently looking for a highly motivated and positive professional to work on our team as a Customer Service Representative (CSR). Our CSRs help with phones, customer inquiries, and quoting. You can even earn commissions above your normal pay. Hours are Monday-Friday 9A-5P with weekends and holidays off.


No insurance experience necessary. Property and Casualty licenses required.


Think youve got what it takes to help us protect dreams? Apply Today!


Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Commission opportunities


Responsibilities
  • Helping customer with their needs:
  • Taking payments
  • Processing changes
  • Quoting

Requirements
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • An upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Great Customer Service Skills.
  • Works well with other employees and is a team player with a positive attitude.
  • Property & Casualty insurance license is required.