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Customer Service Insurance Jobs in Missouri (NOW HIRING)

Insurance Concepts of St Louis - Imperial

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Licensed Insurance CSR

Arnold, MO · On-site

$20 - $23/hr

Role Description The Licensed Insurance CSR is a full-time, on-site role based in Imperial, MO. This position is responsible for assisting clients with policy questions, changes, and renewals, while ...

Insurance Concepts of St Louis - Imperial

Be Seen First

Licensed Insurance CSR

Arnold, MO · On-site

$20 - $23/hr

Role Description The Licensed Insurance CSR is a full-time, on-site role based in Imperial, MO. This position is responsible for assisting clients with policy questions, changes, and renewals, while ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Missouri

Customer Service Insurance information

See Missouri salary details

$9

$17

$25

How much do customer service insurance jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service insurance in Missouri is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are popular job titles related to Customer Service Insurance jobs in Missouri?

For Customer Service Insurance jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Missouri look for?

The top searched job categories for Customer Service Insurance jobs in Missouri are:

What cities in Missouri are hiring for Customer Service Insurance jobs?

Cities in Missouri with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,674 per year, or $17.6 per hour.

Customer Service Insurance Representative

Mathenia Insurance Group

Saint Peters, MO • On-site

$15.25 - $20.75/hr

Other

PTO

Re-posted 20 days ago

Job description

Benefits:

Competitive salary

Flexible schedule

Paid time off

Training & development

Are you a customer-focused individual with a passion for helping others? We’re looking for an Insurance Customer Service Representative to join our team!

About Us: At Mathenia Insurance, we strive to provide exceptional service and trusted insurance solutions to our clients. Our goal is to build lasting relationships while offering a positive experience every step of the way. Join a team of professionals who are dedicated to delivering personalized, friendly, and efficient customer service.

Key Responsibilities:

Connect with prospective clients to assess their insurance needs

Present and explain insurance products and policies to clients

Provide ongoing customer service and build lasting relationships

Provide accurate information to clients regarding coverage, pricing, and terms.

Assist customers with policy changes, renewals, and cancellations.

Maintain detailed records of customer interactions and transactions.

Collaborate with other departments to ensure seamless service and accurate information.

Follow up with customers as needed to ensure satisfaction.

Qualifications:

Previous customer service insurance experience

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to work well in a team environment and independently.

Positive, empathetic, and professional attitude.

Why Join Us?

Competitive salary and benefits package.

Ongoing training and development opportunities.

Friendly and supportive work environment.

If you are passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to meet you!

Apply