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Customer Service Insurance Jobs in Arkansas (NOW HIRING)

Shelter Insurance

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Insurance Sales & Customer Service Representative

Jonesboro, AR · On-site

$40K - $65K/yr

At David Kerley's Shelter Insurance Agency, we take pride in serving Jonesboro and surrounding communities with top-tier insurance solutions and personal customer service. We offer a comprehensive ...

Training provided

Lincare

Manager, Customer Service

Jonesboro, AR · On-site

... customer services and coordination of care, including Admission Guidelines, Special Payer ... Solid knowledge of and recent experience with inbound call center services, insurance guidelines ...

Pizza Hut

Customer Service

Magnolia, AR · On-site

$15.50 - $21/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Globe Life AIL - Lisa Russel

Customer Service

Fayetteville, AR · On-site

$15.25 - $20.75/hr

Build long-term client relationships through outstanding service and ongoing support * Guide ... Goal-oriented mindset with a commitment to professional growth No prior insurance experience is ...

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Customer Service Insurance information

See Arkansas salary details

$8

$15

$22

How much do customer service insurance jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service insurance in Arkansas is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.31 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Arkansas?

The most popular types of Customer Service Insurance jobs in Arkansas are:

What are popular job titles related to Customer Service Insurance jobs in Arkansas?

For Customer Service Insurance jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Arkansas look for?

The top searched job categories for Customer Service Insurance jobs in Arkansas are:

What cities in Arkansas are hiring for Customer Service Insurance jobs?

Cities in Arkansas with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,330 per year, or $15.5 per hour.

Insurance Personal Lines Customer Service Representative

Nelson Insurance Agency, Inc.

Fort Smith, AR • On-site

$1.0K/yr

Full-time

Re-posted yesterday

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Job description

JULY 2026

 

Personal Lines Customer Service Representative. Duties: interviewing, quoting and placing and servicing insurance coverage for Homeowners, Automobiles, RVs, Mobile homes, rental dwellings, boats, etc. [Not BUSINESS insurance.]

 

Nelson Insurance Agency Inc. was founded in 1966. Office is located at 921 South 21st Street, Fort Smith, Arkansas.


Pay is negotiable depending upon experience.

 


Website: Nelsonins.com

Company Description

Nelson Insurance Agency was founded in 1966 at 100 North 6th Street, Fort Smith, Arkansas. The agency incorporated in 1987 as Nelson Insurance Agency, Inc. In 1998 a new agency home was constructed at 921 South 21st Street, where the office remains today. That same year Nelson Insurance co-founded Inter Agency Insurance, Inc., an insurance cluster, along with three other local independent insurance agencies.