Customer Service Inspector Jobs in Houston, TX (NOW HIRING)

POSITION OVERVIEW Applications accepted from: ALL PERSONS INTERESTED Service Line/Section: Houston Water/Wastewater Operations Reporting Location: 100 Japhet St, Houston, TX 77020 Workdays & Hours: Monday - Friday, 7:00am - 4:00pm *Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The first responder that investigates and responds to all service request generated from citizens, business owners and manhole monitoring alerts, related to collection system concerns. Responsible for investigating, documenting, and responding to sanitary sewer overflows via opening manholes, pictures, emails, and asset management system. Required to meet with the public, technical professionals, and businesses due to inquiries/ concerns.

May require responding to emergency call and working longer shifts, including sleeping in the facility during an emergency. Makes sure all collection system concerns are safe and secure, for the protection of the public. This position is required to drive to and from job sites.

WORKING CONDITIONS The position routinely requires lifting of moderately heavy items, such as folding barricades or manhole covers (up to 90 pounds) and/or very long periods of walking on rough surfaces on a routine basis. This is a Houston Public Works Emergency Management position at the Tier I Level. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED certificate and up to eighteen months of specialized education or training in a specific area or trade.

Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving. EXPERIENCE REQUIREMENTS One year of experience related to customer service or an area of inspection to be performed is required. Depending on the area of specialty, the position may require the experience listed above to be journey level, received after completion of an apprenticeship program.

MINIMUM LICENSE REQUIREMENTS None PREFERENCES Preference may be given to candidates who have a working knowledge of the IPS, GIS and/or have experience with Microsoft Applications (Word, Excel, Outlook) and basic computer skills **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED: None However, the Department may administer a skill assessment evaluation. SAFETY IMPACT POSITION: Yes If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification

Pay Grade - 16 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting:http://agency.governmentjobs.com/houston/default.cfmor call 832-395-2972

If you need special services or accommodations, call 832-395-2972. (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process EOE - Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.