Implementation Manager
Addison, TX · On-site
By focusing on customer satisfaction and education, Implementation Managers contribute to customer retention and the continued usage of SPOTIO's services. Responsibilities: * Customer Onboarding ...
Implementation Manager
Addison, TX · On-site
By focusing on customer satisfaction and education, Implementation Managers contribute to customer retention and the continued usage of SPOTIO's services. Responsibilities: * Customer Onboarding ...
Implementation Manager
Addison, TX · Hybrid
By focusing on customer satisfaction and education, Implementation Managers contribute to customer retention and the continued usage of SPOTIO's services. Responsibilities: * Customer Onboarding ...
Implementation Manager
Addison, TX · Hybrid
By focusing on customer satisfaction and education, Implementation Managers contribute to customer retention and the continued usage of SPOTIO's services. Responsibilities: * Customer Onboarding ...
$120K - $150K/yr
Lead project management efforts for multiple customer implementations, ensuring clear communication and strong relationships with internal and external stakeholders * Implementation Oversight:
$120K - $150K/yr
Lead project management efforts for multiple customer implementations, ensuring clear communication and strong relationships with internal and external stakeholders * Implementation Oversight:
Implementation Manager
Dallas, TX · On-site
$60K - $75K/yr
Partner with the Sales, Customer Success, and Technical Support teams to ensure a smooth handoff ... Qualifications * 3 years of experience in complex software implementation, professional services ...
Quick apply
Implementation Manager
Dallas, TX · On-site
$60K - $75K/yr
Partner with the Sales, Customer Success, and Technical Support teams to ensure a smooth handoff ... Qualifications * 3 years of experience in complex software implementation, professional services ...
Implementation Manager
Austin, TX · On-site
You'll partner with enterprise and strategic customers for 45 days to lead smooth, value-driven implementations-from product configuration and tailored training to driving user adoption and ...
Implementation Manager
Austin, TX · On-site
You'll partner with enterprise and strategic customers for 45 days to lead smooth, value-driven implementations-from product configuration and tailored training to driving user adoption and ...
Implementation Manager
San Antonio, TX · On-site
R0015310SWIVEL is a seeking a highly skilled Implementation Manager to join our team**Why you'll ... Years of Service awards* Career enhancement and growth opportunities* Leadership Academy and Mentor ...
Implementation Manager
San Antonio, TX · On-site
R0015310SWIVEL is a seeking a highly skilled Implementation Manager to join our team**Why you'll ... Years of Service awards* Career enhancement and growth opportunities* Leadership Academy and Mentor ...
Implementation Manager
San Antonio, TX · On-site
SWIVEL is a seeking a highly skilled Implementation Manager to join our team Why you'll love this ... Years of Service awards * Career enhancement and growth opportunities * Leadership Academy and ...
Implementation Manager
San Antonio, TX · On-site
SWIVEL is a seeking a highly skilled Implementation Manager to join our team Why you'll love this ... Years of Service awards * Career enhancement and growth opportunities * Leadership Academy and ...
Implementation Manager
San Antonio, TX · On-site
SWIVEL is a seeking a highly skilled Implementation Manager to join our team Why you'll love this ... Years of Service awards * Career enhancement and growth opportunities * Leadership Academy and ...
Implementation Manager
San Antonio, TX · On-site
SWIVEL is a seeking a highly skilled Implementation Manager to join our team Why you'll love this ... Years of Service awards * Career enhancement and growth opportunities * Leadership Academy and ...
Implementation Manager
San Antonio, TX · On-site
SWIVEL is a seeking a highly skilled Implementation Manager to join our team Why you'll love this ... Years of Service awards * Career enhancement and growth opportunities * Leadership Academy and ...
Implementation Manager
San Antonio, TX · On-site
SWIVEL is a seeking a highly skilled Implementation Manager to join our team Why you'll love this ... Years of Service awards * Career enhancement and growth opportunities * Leadership Academy and ...
Implementation Manager
San Antonio, TX · On-site
SWIVEL is a seeking a highly skilled Implementation Manager to join our team Why you'll love this ... Years of Service awards * Career enhancement and growth opportunities * Leadership Academy and ...
Implementation Manager
San Antonio, TX · On-site
SWIVEL is a seeking a highly skilled Implementation Manager to join our team Why you'll love this ... Years of Service awards * Career enhancement and growth opportunities * Leadership Academy and ...
Implementation Manager
Addison, TX · On-site
Customer Onboarding Success: Achieve an 85% graduation rate per quarter by understanding customers ... Manage onboarding communication and cadence call expectations, complete Onboarding EBRs and CSM ...
Implementation Manager
Addison, TX · On-site
Customer Onboarding Success: Achieve an 85% graduation rate per quarter by understanding customers ... Manage onboarding communication and cadence call expectations, complete Onboarding EBRs and CSM ...
Implementation Manager (Copy)
Austin, TX · On-site
Security services are a $50 billion industry in the United States alone, serving to protect ... Role Overview: We're looking for an Implementation Manager to guide our customers in the security ...
New
Implementation Manager (Copy)
Austin, TX · On-site
Security services are a $50 billion industry in the United States alone, serving to protect ... Role Overview: We're looking for an Implementation Manager to guide our customers in the security ...
New
Senior Implementation Manager
Austin, TX · On-site
Curious about customer use cases and processes and find satisfaction in creating solutions for them ... Experience in commercial real estate, proptech, or financial services * Strong knowledge and ...
Senior Implementation Manager
Austin, TX · On-site
Curious about customer use cases and processes and find satisfaction in creating solutions for them ... Experience in commercial real estate, proptech, or financial services * Strong knowledge and ...
Senior Implementation Manager
Austin, TX · On-site
Curious about customer use cases and processes and find satisfaction in creating solutions for them ... Experience in commercial real estate, proptech, or financial services * Strong knowledge and ...
Quick apply
Senior Implementation Manager
Austin, TX · On-site
Curious about customer use cases and processes and find satisfaction in creating solutions for them ... Experience in commercial real estate, proptech, or financial services * Strong knowledge and ...
Core Banking Implementation Manager Position to fill: Core Banking Sr. Implementation Manager ... customer issues by recommending and implementing the company's solutions to meet specific client ...
New
Core Banking Implementation Manager Position to fill: Core Banking Sr. Implementation Manager ... customer issues by recommending and implementing the company's solutions to meet specific client ...
New
Senior Implementation Manager
Austin, TX · On-site
Curious about customer use cases and processes and find satisfaction in creating solutions for them ... Experience in commercial real estate, proptech, or financial services * Strong knowledge and ...
Senior Implementation Manager
Austin, TX · On-site
Curious about customer use cases and processes and find satisfaction in creating solutions for them ... Experience in commercial real estate, proptech, or financial services * Strong knowledge and ...
Curious about customer use cases and processes and find satisfaction in creating solutions for them ... Experience in commercial real estate, proptech, or financial services * Strong knowledge and ...
Curious about customer use cases and processes and find satisfaction in creating solutions for them ... Experience in commercial real estate, proptech, or financial services * Strong knowledge and ...
... services, implementation, or customer success * 2+ years of professional experience leading a team ... Ruthless prioritization and time management * Boundless energy to help your team and your customers ...
... services, implementation, or customer success * 2+ years of professional experience leading a team ... Ruthless prioritization and time management * Boundless energy to help your team and your customers ...
Core Banking Sr. Implementation Manager Industry Core Banking Software Location: Remote, Various US ... customer issues by recommending and implementing the company's solutions to meet specific client ...
Core Banking Sr. Implementation Manager Industry Core Banking Software Location: Remote, Various US ... customer issues by recommending and implementing the company's solutions to meet specific client ...
Implementation Manager, SMB
Austin, TX · On-site
We're looking for the perfect blend of a customer service mentality with the ability to drive ... RESPONSIBILITIES * Manage a high volume of customers during the most sensitive period of the ...
Implementation Manager, SMB
Austin, TX · On-site
We're looking for the perfect blend of a customer service mentality with the ability to drive ... RESPONSIBILITIES * Manage a high volume of customers during the most sensitive period of the ...
Customer Service Implementation Manager information
Implementation Manager
Addison, TX • On-site
SPOTIO
• Software Development • 51 - 200 employees51 - 200 employees
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 8 days ago
Job description
About SPOTIO
SPOTIO was founded in 2014 and is a privately held company based in Addison, Texas. We are known as a leading field sales engagement platform that helps thousands of sales professionals worldwide increase activity, grow their pipeline, provide visibility, and crush sales goals. SPOTIO is consistently ranked a Leader in the G2 Grid for Field Sales and named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2025 and six times overall.
What We're Looking For:
Our ideal candidate will have the opportunity to guide customers through a successful onboarding journey, ensuring their satisfaction and helping them derive value from the platform. The Implementation Manager's responsibilities include understanding customer pain points, aligning them with the appropriate solutions, providing technical support and training, and assisting in maximizing the software's utilization based on the customer's business needs. By focusing on customer satisfaction and education, Implementation Managers contribute to customer retention and the continued usage of SPOTIO's services.
Responsibilities:
This position reports to the VP of Customer Experience.
Requirements
Benefits
SPOTIO Work Environment
This position is hybrid. We work in the office twice a week on Tuesday and Wednesday.
SPOTIO Values
SPOTIO is firmly committed to the principle of equal employment opportunity. SPOTIO offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass a pre-employment background check and drug screen.
**We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas**
SPOTIO was founded in 2014 and is a privately held company based in Addison, Texas. We are known as a leading field sales engagement platform that helps thousands of sales professionals worldwide increase activity, grow their pipeline, provide visibility, and crush sales goals. SPOTIO is consistently ranked a Leader in the G2 Grid for Field Sales and named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2025 and six times overall.
What We're Looking For:
Our ideal candidate will have the opportunity to guide customers through a successful onboarding journey, ensuring their satisfaction and helping them derive value from the platform. The Implementation Manager's responsibilities include understanding customer pain points, aligning them with the appropriate solutions, providing technical support and training, and assisting in maximizing the software's utilization based on the customer's business needs. By focusing on customer satisfaction and education, Implementation Managers contribute to customer retention and the continued usage of SPOTIO's services.
Responsibilities:
- Customer Onboarding Success: Achieve an 85% graduation rate per quarter by understanding customers' desired outcomes, onboarding goals, and Time to Value (TTV); completing account build for workflow; identifying upsell/expansion opportunities; and managing at-risk accounts to mitigate early-term and non-renewal churn.
- Customer Satisfaction, Health and Relationship Management: Manage onboarding communication and cadence call expectations, complete Onboarding EBRs and CSM handovers attended by customer decision-makers, maintain engagement with at-risk (0DT) accounts, and conduct regular account health checks using key adoption and health indicators.
- Product Expertise and Training: Serve as a product expert by understanding functionality and use cases, and lead training sessions tailored to customer needs.
- Communication and Engagement: Build strong relationships through effective communication, cadence calls, and strategic reviews with customer decision-makers.
- Data Integrity: Maintain accurate records in Catalyst, ensure data integrity, and continuously update processes for optimal customer success.
This position reports to the VP of Customer Experience.
Requirements
- 4+ years of experience in customer onboarding, customer success, or account management, preferably in a SaaS or technology-driven environment.
- Excellent verbal and written communication skills, with the ability to engage with decision-makers and manage customer expectations.
- Earned a 4 year college degree from an accredited college or university
- Experience with tools like Catalyst is a plus!
Benefits
- 401K with 3% company match
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 9 paid holidays
- 3 weeks of paid time off
- Voluntary benefits (pet insurance, legal, accident)
- 24/7 EAP - Free Professional Counseling Services
SPOTIO Work Environment
This position is hybrid. We work in the office twice a week on Tuesday and Wednesday.
SPOTIO Values
- Solve For the Customer - know their goals, business, and how we help customers achieve a 10x ROI
- Play to Win - we lead the way to victory through ownership, urgency, and competitive mindset
- Make it Great - be the best version of yourself for your family, team, customer and company
- We Know Where We Stand - open, honest, and timely feedback with clear visibility to the metrics that matter
- Relationships Matter - collaborate with team members, customers, and partners to accelerate success
SPOTIO is firmly committed to the principle of equal employment opportunity. SPOTIO offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass a pre-employment background check and drug screen.
**We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas**
About SPOTIO
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Addison, TX, US
Year founded
2014