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Customer Service French Speaking Jobs (NOW HIRING)

MCI Careers

AR

$15 - $16/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

MCI Careers

MO · On-site

$17 - $18/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

MCI Careers

$17 - $18/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

MCI Careers

$15 - $16/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

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Customer Service French Speaking information

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How much do customer service french speaking jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service french speaking in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service French speaking?

Customer Service French Speaking jobs involve assisting customers, clients, or users in French, either by phone, email, chat, or in-person. These roles require fluency in both French and usually another language, such as English, to support customers from various regions. Responsibilities typically include answering inquiries, resolving issues, processing orders, and providing product or service information. Employers may seek candidates with strong communication skills, patience, and experience in customer support. These positions are common in multinational companies, call centers, travel agencies, and tech support teams.

What are some common challenges faced by French-speaking customer service representatives, and how can they be addressed?

French-speaking customer service representatives often encounter challenges such as handling complex customer inquiries across language and cultural barriers, managing high call volumes, and adapting to different communication styles. To address these, it’s important to maintain clear and empathetic communication, leverage company-provided resources like FAQs and support documentation, and participate in ongoing training. Collaboration with colleagues and supervisors can also help in resolving difficult cases and sharing best practices, making the environment supportive and growth-oriented.

What are the key skills and qualifications needed to thrive as a customer service French speaking professional?

To excel as a Customer Service French Speaking professional, you need fluency in French and English, strong problem-solving abilities, and experience in customer support roles. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and call center software is typically required. Outstanding communication, patience, and cultural sensitivity are crucial soft skills for building rapport with diverse clients. These competencies ensure effective service delivery, high customer satisfaction, and successful resolution of inquiries in a bilingual environment.

What is the difference between Customer Service French Speaking vs Customer Support Representative?

AspectCustomer Service French SpeakingCustomer Support Representative
Required CredentialsLanguage proficiency, customer service skillsTechnical knowledge, communication skills
Work EnvironmentCall centers, online support, retailCall centers, technical support, online platforms
Employer & Industry UsageRetail, hospitality, telecom, bankingIT, tech, software, telecom
Search & Comparison IntentFocus on language skills and customer interactionFocus on technical support and problem-solving

Customer Service French Speaking roles primarily involve assisting customers in French, emphasizing language skills and customer interaction. Customer Support Representatives may require technical knowledge and focus on resolving product or service issues. While both roles involve customer communication, the former emphasizes language proficiency, and the latter emphasizes technical support skills.

More about Customer Service French Speaking jobs
What cities are hiring for Customer Service French Speaking jobs? Cities with the most Customer Service French Speaking job openings:
What states have the most Customer Service French Speaking jobs? States with the most job openings for Customer Service French Speaking jobs include:
What job categories do people searching Customer Service French Speaking jobs look for? The top searched job categories for Customer Service French Speaking jobs are:
Customer Service French Speaking jobs near you
Infographic showing various Customer Service French Speaking job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

French Speaking Customer Service Representative

MCI Careers

Kansas, KS • On-site

$16 - $17/hr

Full-time

Re-posted 10 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels. You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provide exceptional customer support to French-speaking customers via phone, email, and chat.

  • Handle customer inquiries, complaints, and requests in a professional and timely manner.

  • Accurately capture and update customer information in internal systems and CRM platforms.

  • Troubleshoot and resolve customer issues while maintaining high service standards.

  • Escalate complex issues to the appropriate internal teams when necessary.

  • Maintain detailed and accurate records of all customer interactions.

  • Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

  • Follow company policies, procedures, and compliance guidelines.

  • Collaborate with team members and other departments to ensure seamless customer support.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma/GED

  • Fluency in French and English (spoken and written) is essential.

  • Previous experience in a customer service or call centre environment, preferably within a BPO environment.

  • Strong verbal and written communication skills.

  • Ability to handle high volumes of customer interactions while maintaining quality service.

  • Basic computer literacy and experience working with CRM or ticketing systems.

  • Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

  • Additional language skills.

  • Experience supporting international customers.

  • Familiarity with customer service platforms or CRM systems.

  • Experience working in a fast-paced, target-driven environment.

  • Strong administrative and organizational skills.

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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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