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Customer Service Financial Jobs in Arizona (NOW HIRING)

PLS

Customer Service Representative

Tucson, AZ · On-site

$15.50 - $21/hr

PLS -- which stands for People - Location - Service -- is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we ...

PLS

Customer Service Representative

Glendale, AZ · On-site

$14.50 - $19.75/hr

PLS -- which stands for People - Location - Service -- is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we ...

PLS

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have ...

PLS

Customer Service Representative

Phoenix, AZ

$16 - $21.50/hr

PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we ...

PLS

Customer Service Representative

Phoenix, AZ

$16 - $21.50/hr

PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we ...

PLS

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we ...

PLS

Customer Service Representative

Tucson, AZ · On-site

$15.25 - $20.50/hr

Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have ...

PLS

Customer Service Representative

Tucson, AZ · On-site

$15.25 - $20.50/hr

Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have ...

PLS

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have ...

PLS

Customer Service Representative

Tucson, AZ

$15.25 - $20.50/hr

PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we ...

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All JobsCustomer Service Financial JobsCustomer Service Financial Jobs in Arizona

Customer Service Financial information

See Arizona salary details

$9

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$29

How much do customer service financial jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service financial in Arizona is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.32 per hour, depending on experience, location, and employer.

What is a customer service financial?

Customer Service Financial professionals are individuals who assist clients with financial products and services, such as banking, loans, credit cards, and investment accounts. They handle inquiries, resolve issues, and provide guidance related to financial transactions and account management. Their goal is to ensure customer satisfaction while adhering to financial regulations and company policies. These professionals often work in banks, credit unions, or financial service call centers, and require strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a customer service financial representative?

To thrive as a Customer Service Financial representative, you need a solid understanding of financial products, problem-solving abilities, and typically a background in finance or business. Familiarity with customer relationship management (CRM) software, banking systems, and relevant compliance certifications is often required. Excellent communication, patience, and conflict resolution skills help build trust and effectively address client concerns. These competencies ensure accurate service delivery, regulatory compliance, and high customer satisfaction in a regulated financial environment.

What are some common challenges faced by customer service financial representatives and how can they be managed?

Customer Service Financial representatives often encounter challenges such as handling complex financial inquiries, managing customer frustration, and staying updated with regulatory changes. To manage these, it’s important to maintain clear communication, practice active listening, and utilize available knowledge bases or support tools. Many teams provide ongoing training and foster collaboration among colleagues, which helps representatives resolve issues efficiently and maintain compliance.

What is the difference between Customer Service Financial vs Customer Service Representative?

AspectCustomer Service FinancialCustomer Service Representative
Required CredentialsFinancial certifications (e.g., FINRA, CFP), relevant financial licensesHigh school diploma or equivalent, customer service training
Work EnvironmentBank branches, financial institutions, call centersRetail stores, call centers, corporate offices
Employer & IndustryFinancial services, banking, investment firmsRetail, telecommunications, service industries
Common Search & ComparisonFinancial customer support, banking customer serviceCustomer support, client service roles

Customer Service Financial roles focus on assisting clients with banking, investments, and financial products, often requiring financial licenses. Customer Service Representatives handle general customer inquiries across various industries, with less emphasis on financial credentials. Both roles involve communication skills but differ in industry-specific knowledge and certifications.

What are popular job titles related to Customer Service Financial jobs in Arizona?

For Customer Service Financial jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Service Financial jobs in Arizona look for?

The top searched job categories for Customer Service Financial jobs in Arizona are:

What cities in Arizona are hiring for Customer Service Financial jobs?

Cities in Arizona with the most Customer Service Financial job openings:

Customer Service Financial jobs near you
Infographic showing various Customer Service Financial job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,279 per year, or $20.3 per hour.

Customer Service Supervisor

Concord Servicing

Scottsdale, AZ

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Concord is a loan servicing fintech company dedicated to delivering exceptional financial solutions to borrowers across the country. As part of our growing Contact Center in Scottsdale, AZ, we are seeking a Customer Service Supervisor to lead a team of representatives supporting a large Solar loan originator. This is a fully onsite position requiring a high degree of professionalism, security awareness, and a commitment to service excellence in a regulated financial services environment. 

Duties and Responsibilities: 

  • Supervise, coach, and develop a team of Contact Center representatives handling inbound and outbound calls, including account inquiries, payment processing, and escalations 
  • Monitor team performance against key metrics, including call quality, handle time, first call resolution, and customer satisfaction scores; provide regular feedback and performance reviews 
  • Ensure strict adherence to data security protocols, compliance standards, and client-specific security requirements as mandated by the Solar loan originator partner 
  • Manage daily staffing, scheduling, and workflow to ensure adequate coverage and service level targets are consistently met 
  • Handle escalated customer issues and complex loan servicing inquiries with professionalism, applying sound judgment and knowledge of applicable regulations 
  • Conduct regular call monitoring, side-by-side coaching, and quality assurance reviews to ensure service delivery meets client and company standards 
  • Partner with Training and QA teams to identify knowledge gaps and implement ongoing development programs for team members 
  • Collaborate with the Contact Center Manager to report on team performance, surface operational challenges, and contribute to process improvement initiatives 
  • Foster a positive, inclusive, and high-accountability team culture that aligns with Concord's core values and the expectations of a security-conscious financial services environment 
  • Manages projects as needed, adapting priorities to meet evolving business needs 

Requirements

  • 3-5 years of customer service experience in a contact center environment, with at least 1-2 years in a supervisory or team lead role 
  • Familiarity with AI tools and a willingness to leverage them to improve efficiency and streamline day-to-day administrative tasks 
  • Experience in financial services, loan servicing, fintech, or a similarly regulated industry is strongly preferred 
  • Demonstrated ability to lead, motivate, and hold a team accountable in a metrics-driven contact center environment 
  • Strong understanding of data privacy, information security best practices, and the ability to enforce high-security protocols required by our client partners 
  • Excellent verbal and written communication skills; able to de-escalate difficult interactions and communicate clearly with customers and internal stakeholders alike 
  • Proficiency with contact center platforms, CRM systems, and reporting tools; experience with workforce management software is a plus 
  • Must be able to work fully onsite at our Scottsdale, AZ Contact Center 

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short-Term & Long-Term Disability
  • Wellness Resources

Apply