Customer Service Express Jobs (NOW HIRING)

Job Title

Service Express Advisor

ABOUT RACCAR AUTOMOTIVE

At RACCAR Automotive, we are committed to creating an exceptional experience for both our customers and our employees. Our team members play an important role in the success of our dealerships by providing quality service, demonstrating professionalism, and working together to support our customers and one another.

Working with RACCAR Automotive means being part of a team that values integrity, accountability, teamwork, customer service, safety, and continuous improvement. We encourage employees to take pride in their work, communicate openly, support their teammates, and look for opportunities to grow professionally.

POSITION SUMMARY

Subaru Superstore of Chandler is seeking a customer-focused and energetic Service Express Advisor to join our Service team. The Service Express Advisor serves as the primary point of contact for customers utilizing the dealership's Express Service Department. This position is responsible for greeting customers, identifying their maintenance needs, preparing repair orders, communicating service recommendations, and ensuring a timely and positive customer experience from vehicle check-in through completion.

The ideal candidate is organized, professional, and comfortable working in a fast-paced automotive service environment while providing exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet Express Service customers promptly and professionally upon arrival.

Discuss customer concerns and determine requested maintenance and service needs.

Prepare accurate repair orders and document customer concerns and requested services.

Review vehicle maintenance history and manufacturer-recommended service intervals.

Explain recommended maintenance and repair services clearly and professionally.

Provide customers with estimated completion times and service updates.

Communicate with Express Technicians regarding vehicle status, inspection results, and additional service recommendations.

Obtain customer authorization before performing additional services or repairs.

Review multi-point inspection results and communicate identified maintenance needs to customers.

Keep customers informed of delays, changes, or additional recommendations throughout the service process.

Review completed repair orders with customers and explain services performed.

Ensure vehicles are completed and returned to customers promptly and professionally.

Follow up with customers as appropriate to support satisfaction and retention.

Maintain accurate customer and vehicle information within dealership systems.

Build strong customer relationships and promote repeat service business.

Maintain knowledge of Subaru maintenance schedules, warranties, recalls, service programs, and dealership promotions.

Work closely with technicians, Service Advisors, parts personnel, and management to maintain an efficient service workflow.

Meet established customer satisfaction, productivity, and department performance goals.

Follow dealership policies, manufacturer requirements, and applicable safety procedures.

Work Environment:

May work indoors or outdoors and be exposed to vehicle traffic, varying temperatures, noise, and typical automotive workplace conditions.

Perform other job-related duties as assigned by management.

QUALIFICATIONS

Previous automotive service advisor, express advisor, dealership, or customer service experience preferred.

Strong customer service and communication skills.

Ability to explain automotive maintenance recommendations in a clear and professional manner.

Strong organizational and time-management skills.

Ability to manage multiple customers and repair orders in a fast-paced environment.

Professional appearance and customer-focused attitude.

Basic computer skills and ability to learn dealership management and manufacturer systems.

Ability to work effectively with technicians, management, and other dealership departments.

Valid driver's license and acceptable driving record.

Must meet company insurance requirements.

Dependable and able to work in a fast-paced service environment.

BENEFITS

Competitive wages.

BCBS health coverage.

HSA with company match

Dental, vision, life, short-term disability, and long-term disability insurance.

401(k) with company match.

Paid Time Off (PTO) and paid holidays.

Flex Day and Paid Birthdays

Employee discounts.

Growth opportunities.

EQUAL EMPLOYMENT OPPORTUNITY

RACCAR Automotive is an Equal Opportunity Employer. Employment decisions are made in accordance with applicable federal, state, and local laws.

This job description describes the general duties and responsibilities of the Automotive Service Technician position and is not intended to be an exhaustive list. Duties may be modified based on dealership and business needs.