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Customer Service Experience Jobs in Ohio (NOW HIRING)

Micro Center

SERVICE EXPERIENCE ADVISOR

Columbus, OH · On-site

The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Columbus, OH · On-site

The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal ...

SentriLock

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

The Customer Experience Specialist 1 delivers world-class, external technical support in an ... Respond professionally to all customer contacts within required service levels. * Log and code ...

Family Dollar

customer service

Cleveland, OH · On-site

$14 - $19.25/hr

Skills and Experience: * High school diploma or equivalent is preferred * Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

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All JobsCustomer Service Experience JobsCustomer Service Experience Jobs in Ohio

Customer Service Experience information

See Ohio salary details

$9

$17

$25

How much do customer service experience jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer service experience in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is customer service experience?

Customer service experience refers to the interactions and overall experience a customer has when engaging with a company's support or service team. It involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Positive customer service experience is crucial for building customer loyalty, maintaining a good brand reputation, and increasing repeat business. Professionals in this field are expected to be empathetic, patient, and knowledgeable about the company's products or services.

What are some common challenges faced by professionals in customer service experience roles, and how can they be effectively managed?

Professionals in Customer Service Experience roles often encounter challenges such as handling high volumes of inquiries, addressing difficult or dissatisfied customers, and maintaining consistent service quality across various channels. These challenges can be effectively managed by developing strong communication and problem-solving skills, utilizing customer relationship management (CRM) tools to track interactions, and participating in regular training sessions. Additionally, collaborating closely with other departments like technical support or sales helps ensure complex issues are resolved efficiently, leading to a more positive customer experience.

What are the key skills and qualifications needed to thrive in customer service experience, and why are they important?

To thrive in Customer Service Experience, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and support ticketing tools is often required. Patience, active listening, and a positive attitude help individuals build rapport and effectively address customer concerns. These skills and qualities are crucial to providing efficient, empathetic service that fosters customer loyalty and satisfaction.

What is the difference between Customer Service Experience vs Customer Support Specialist?

AspectCustomer Service ExperienceCustomer Support Specialist
CredentialsNone specific, often on-the-job trainingTypically requires technical knowledge or certifications
Work EnvironmentRetail, call centers, online platformsTechnical support centers, IT companies, software firms
Employer & Industry UsageBroadly used across retail, hospitality, telecomPrimarily in tech, software, and hardware industries
Search & Comparison IntentGeneral customer interaction skillsTechnical troubleshooting and product support

Customer Service Experience refers to the overall skills gained from interacting with customers across various industries, focusing on communication and problem-solving. Customer Support Specialist is a more technical role, often requiring specific knowledge to resolve product or service issues. While both roles involve assisting customers, the Support Specialist typically handles more technical inquiries, whereas Customer Service Experience emphasizes general customer interaction skills.

What are examples of customer service experience?

Customer service experience includes interacting with customers to address inquiries, resolve complaints, and provide product or service information. It often involves skills such as communication, problem-solving, and using tools like CRM software. Examples include working in retail, call centers, hospitality, or technical support roles where customer satisfaction is a priority.

What are the most commonly searched types of Customer Service Experience jobs in Ohio?

The most popular types of Customer Service Experience jobs in Ohio are:

What cities in Ohio are hiring for Customer Service Experience jobs?

Cities in Ohio with the most Customer Service Experience job openings:

Customer Service Experience jobs near you
Infographic showing various Customer Service Experience job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

SERVICE EXPERIENCE ADVISOR

Columbus, OH • On-site

Micro Center
Retail • 1 - 5K employees

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

15th of 30 rated technology retailers

People enjoy working here

Recommended by students

Respectful managers

Learn more about Micro Centerexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

We are currently seeking a self-motivated, results-oriented SERVICE EXPERIENCE ADVISOR. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center.  This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process.  Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions.

This is a great entry-level opportunity for individuals with experience in sales, hospitality, or customer service who are passionate about technology and customers and are eager to learn.  With performance-based pay and commission opportunities, this role offers substantial earning potential for those who consistently deliver great service.

MAJOR RESPONSIBILITIES:

  • Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
  • Listen actively to customer concerns and guide them through appropriate service solutions and offerings
  • Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
  • Clearly communicate estimated pricing, timelines, and expectations at time of check-in
  • Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
  • Process service and point of sale transactions accurately and completely
  • Maintain minimum attachment rates and productivity standards
  • Stay informed of current promotions and attachment opportunities
  • Provide timely, professional updates to customers regarding service status
  • Obtain required certifications as directed by management
  • Keep a clean, organized, and customer-ready workspace

EDUCATION & EXPERIENCE:

  • High School diploma or equivalent
  • No prior technical experience required
  • Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience
  • Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

  • Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Paid Time Off for Regular Associates
  • 401K Plan with Company Match
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

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