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Customer Service Experience Manager Jobs in Colorado

Sushi Den

Guest Service Experience Manager

Denver, CO · On-site

$65K - $70K/yr

Job Overview We are seeking a dedicated and dynamic Guest Experience Manager to enhance customer ... This role is pivotal in ensuring that our guests receive exceptional service while fostering a ...

Sushi Den

Guest Service Experience Manager

Denver, CO · On-site

$65K - $70K/yr

Job Overview We are seeking a dedicated and dynamic Guest Experience Manager to enhance customer ... This role is pivotal in ensuring that our guests receive exceptional service while fostering a ...

Office Depot

Customer Experience Manager

Greeley, CO

Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales ... The Print Manager will help lead a customer-centric environment, engage with the local community ...

Elevation Labs

Customer Experience Manager

Denver, CO · On-site

$50K - $70K/yr

The Customer Experience Manager serves as the day-to-day point of contact for assigned customers, ensuring seamless and responsive experience in sales, service, and operations. The role is focused on ...

Office Depot

Customer Experience Manager

Greeley, CO · On-site

$20/hr

Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales ... The Print Manager will help lead a customer-centric environment, engage with the local community ...

Elevation Labs

Customer Experience Manager

Denver, CO · On-site

$50K - $70K/yr

Industry and Work Experience * 5+ years of experience in customer service, account management, or ... inside/desk-based sales, with demonstrated ownership of a revenue- or margin-accountable book of ...

Elevation Labs

Customer Experience Manager

Denver, CO · On-site

$50K - $70K/yr

Industry and Work Experience5+ years of experience in customer service, account management, or ... inside/desk-based sales, with demonstrated ownership of a revenue- or margin-accountable book of ...

Office Depot

Customer Experience Manager

Greeley, CO

Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales ... The Print Manager will help lead a customer-centric environment, engage with the local community ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Denver, CO · On-site

$22/hr

Obtain required certifications as directed by management * Keep a clean, organized, and customer ... retail experience * Demonstrated ability to build rapport, earn trust, and explain services or ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Denver, CO · On-site

$22/hr

Obtain required certifications as directed by management * Keep a clean, organized, and customer ... retail experience * Demonstrated ability to build rapport, earn trust, and explain services or ...

THE ONE GROUP Denver

Guest Experience Manager

Denver, CO · On-site

$18.50 - $21/hr

Shift Notes, Bulletin Boards, Directions, Restaurant Info, Holidays Customer Service and Problem ... experience Always ready to provide superior customer service at all times. Knows the details of ...

CCRM Fertility

Customer Experience Supervisor

Lone Tree, CO · On-site

$62K - $75K/yr

What You Will Do: The Customer Experience Supervisor is responsible for managing members of the ... service during the billing process, and assisting inter-company customers with questions regarding ...

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Customer Service Experience Manager information

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How do you become a customer service experience manager?

To become a customer service experience manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service or team leadership. Developing strong communication, problem-solving skills, and familiarity with customer relationship management (CRM) tools are essential, and some roles may require leadership or certification in customer experience management. Progression often involves gaining experience in customer service roles and demonstrating the ability to improve customer satisfaction and team performance.

What skills do you need to be a customer service experience manager?

A customer service experience manager needs strong communication, leadership, and problem-solving skills to oversee customer interactions and improve service quality. They should also have experience with customer relationship management (CRM) tools and data analysis to monitor performance and implement improvements.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.

What cities in Colorado are hiring for Customer Service Experience Manager jobs?

Cities in Colorado with the most Customer Service Experience Manager job openings:

Customer Service Experience Manager jobs near you

Guest Service Experience Manager

Sushi Den

Denver, CO • On-site

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Job Overview
We are seeking a dedicated and dynamic Guest Experience Manager to enhance customer satisfaction and drive operational excellence within our establishment. This role is pivotal in ensuring that our guests receive exceptional service while fostering a positive and engaging environment for both customers and staff. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to manage multiple tasks effectively.

Duties

1. Guest Experience Management

  • Greet and engage with guests in a professional and welcoming manner.

2. Operational Oversight

  • Supervise FOH team members including hosts, servers, EXPOs, and bussers.
  • Maintain a clean, organized, and inviting atmosphere in the dining room and entry areas.
  • Manage guest flow and seating using the reservation system to minimize wait times.

3. Staff Training & Development

  • Train new hires on service standards, menu knowledge, and guest engagement.
  • Conduct performance evaluations and provide coaching as needed.
  • Foster a collaborative and respectful team environment.

4. Customer Relations

  • Build relationships with regular guests and VIPs.
  • Identify opportunities to improve guest satisfaction and retention.
  • Collect and evaluate guest feedback to enhance service delivery.

5. Administrative & Financial Tasks

  • Support scheduling, labor cost control, and shift coverage.
  • Review reports on service quality, guest satisfaction, and efficiency.
  • Respond promptly and effectively to guest concerns and complaints.
  • Ensure attentive, efficient, and friendly service throughout the guest experience.

Requirements

  • Proven hospitality or guest service experience, preferably in a supervisory or managerial role.
  • Availability to work evenings, weekends, and holidays as needed.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Problem-solving mindset with a strong attention to detail.
  • Proficiency in restaurant software and basic computer applications.

Physical Requirements

  • Ability to lift and carry up to 50 pounds.
  • Ability to stand or walk for extended periods.
  • Repetitive use of fingers, hands, and arms.

Benefit

401K and ER match

Medical/Dental/Vision/ Supplemental insurances

Paid time off

Paid sick leave

EAP

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching

Application Question(s):

  • Are you proficient in restaurant software?

Experience:

  • Guest services: 2 years (Required)

Ability to Commute:

  • Denver, CO 80210 (Required)

Work Location: In person